Compare the Best Internet Broadband Deals

Compare the Best UK Broadband Deals in August 2022

Get Better Broadband for Less.

Check out our pick of the Best Broadband Deals available this Week.  Use the Broadband Coverage Checker to find out the fastest available speed at your address or run a broadband speed test to check your current connection speed.
Don’t hesitate to contact us if you need any help or advice.

Results are filtered by default. Click 'Show All Packages' button to see more broadband deals.

PackageSpeed
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Three 4G Home Broadband DealThree 4G Unlimited Home Broadband
Next day delivery · 14 Day Money-Back Guarantee
No contract monthly rolling broadband available.
50Mb-100Mb24 Months£0£10 £206 Months half price. Offer ends 23 Aug. 3uk,bb,npl,bsc,hmob,t1,t2,t3,t4,primo,ncb,pr1,promo,sfb,stdb,all,24m View
Three 5G Broadband DealThree 5G Unlimited Home Broadband
Next day delivery · 14 Day Money-Back Guarantee
No contract monthly rolling broadband available.
100Mb-1Gb24 Months£0£10 £206 Months half price. Offer ends 23 Aug. 3uk,bb,promo,hmob,npl,t4,t5,primo,ncb,pr1,sfb,sfb,ufb,t6a,all,24m View
Plusnet 10Mb BroadbandPlusnet Unlimited Broadband
Rolling Monthly Contract Available
10Mb18 Months£0£23.99 pnet,bb,t1,openr,pr1,stdb,ncb,all,18m View
Plusnet 36Mb BroadbandPlusnet Fibre Broadband
Rolling Monthly Contract Available
36Mb18 Months£0£22.99£65 Reward Card. Offer ends 24 Aug. pnet,bb,t2,openr,pr1,sfb,promo,primo,ncb,all,18m View
Plusnet 66Mb BroadbandPlusnet Fibre Extra Broadband
Rolling Monthly Contract Available
66Mb18 Months£0£25.99£65 Reward Card. Offer ends 24 Aug. pnet,bb,bsc,t3,primo,promo,openr,pr1,sfb,ncb,all,18m View
Plusnet Full Fibre 74Mb BroadbandNew! Plusnet Full Fibre 74 Broadband 74Mb24 Months£0£25.99Offer ends 17Aug. pnet,bb,promo,t3,primo,openr,pr2,pr1,sfb,npl,all,24m View
Plusnet Full Fibre 145Mb BroadbandNew! Plusnet Full Fibre 145 Broadband 145Mb24 Months£0£30 .99Offer ends 17Aug. pnet,bb,promo,t4,primo,openr,pr2,sfb,npl,all,24m View
Plusnet Full Fibre 500mb BroadbandNew! Plusnet Full Fibre 500 Broadband 500Mb24 Months£0£40 .99Offer ends 17Aug. pnet,bb,promo,t5,primo,openr,pr3,sfb,nfl,all,24m View
Get Sky TVSky TV & Netflix Choose18 Months£20£26 skyb,tv,bb,promo,t1,t2,t3,t4,t5,t7primo,openr,pr2,std,sfb,ufb,pr1,all,18m View
Sky Broadband DealsSky Superfast 35 Broadband 35Mb18 Months£0£30.50Offer ends 19 Aug. skyb,bb,promo,bsc,t2,primo,openr,pr2,sfb,all,18m View
Sky Broadband DealsSky Superfast Broadband 59Mb18 Months£9.95£30.50First 3 Months Free.Offer ends 19 Aug. skyb,bb,bsc,t2,t3,openr,pr2,sfb,all,18m View
Sky Broadband DealsSky Ultrafast Broadband 145Mb18 Months£9.95£35Offer ends 19 Aug. skyb,bb,t4,primo,promo,openr,pr2,sfb,all,18m View
Sky Broadband DealsSky Ultrafast+ Broadband 500Mb18 Months£9.95£45Offer ends 19 Aug. skyb,bb,bsc,t5,openr,pr3,ufb,all,18m View
Sky Broadband DealsSky Gigafast Broadband 900Mb18 Months£9.95£55Offer ends 19 Aug. skyb,bb,npl,t5,primo,promo,openr,pr3,ufb,all,18m View
Sky Broadband TV DealsSky TV Essentials, Sky Talk & Superfast Broadband 59Mb18 Months£29.95£33 skyb,tv,t2,t3,primo,openr,pr2,sfb,all,18m View
Sky Broadband TV DealsSky Ultimate TV, Netflix & Superfast Broadband 59Mb18 Months£20£266 Months Half Price. skyb,tv,bsc,t2,t3,promo,primo,openr,pr3,sfb,all,18m View
Sky Broadband TV DealsSky Ultimate TV, Netflix & Gigafast Broadband 900Mb18 Months£20£266 Months Half price. skyb,tv,bsc,t5,promo,openr,pr4,ufb,all,18m View
BT Broadband DealsBT Fibre Essential Broadband 36Mb24 Months£0 £20£25.99Offer ends 25 Aug. bt,bb,bsc,t2,promo,openr,pr2,sfb,all,24m View
BT Broadband DealsBT Fibre 1 Broadband 50Mb24 Months£0 £20£26.99£70 Reward Card. Offer ends 25 Aug. bt,bb,promo,bsc,t2,primo,openr,pr2,sfb,all,24m View
BT Broadband DealsBT Fibre 2 Broadband 74Mb24 Months£0 £20£30.99£50 Reward Card. Offer ends 25 Aug. bt,bb,t3,openr,pr2,sfb,promo,primo,all,24m View
BT Full Fibre Broadband DealsBT Full Fibre 100 Broadband 150Mb24 Months£0 £20£33.99£50 Reward Card. Offer ends 25 Aug. bt,bb,npl,t4,primo,openr,pr2,sfb,promo,all,24m View
BT Full Fibre Broadband DealsBT Full Fibre 500 Broadband 500Mb24 Months£0 £20£43.99£50 Reward Card. Offer ends 25 Aug. bt,bb,npl,bsc,t5,openr,pr3,ufb,all,24m View
BT Full Fibre Broadband DealsBT Full Fibre 900 Broadband 900Mb24 Months£0 £20£53.99£50 Reward Card. Offer ends 25 Aug. bt,bb,promo,npl,t5,primo,openr,ufb,all,24m View
BT TV Broadband DealsBT Entertainment TV, Netflix, NOW Entertainment Membership + Fibre 2 Broadband 67Mb24 Months£0 £20£39.99£110 Reward Card. Offer ends 25 Aug. bt,tv,promo,t3,primo,openr,pr3,sfb,all,24m View
BT TV Broadband DealsBT Sport + Fibre 2 Broadband 67Mb24 Months£0 £20£46.99£110 Reward Card. Offer ends 25 Aug. bt,tv,primo,bsc,t3,promo,openr,pr3,sfb,all,24m View
BT TV Broadband DealsBT Sport, Sky Sports + Fibre 2 Broadband 67Mb24 Months£0 £20£71.99£110 Reward Card. Offer ends 25 Aug. bt,tv,t3,openr,pr4,sfb,all,24m View
VirginMedia M500Virgin Media M100 Broadband & Talk Weekends
No contract broadband available.
108Mb18 Months£35£24 vmedia,bb,promo,npl,bsc,t4,primo,ncb,pr1,sfb,all,18m View
VirginMedia M200Virgin Media M200 Broadband & Talk Weekends
No contract broadband available.
213Mb18 Months£35£30Offer ends 21 Aug. vmedia,bb,npl,bsc,t4,primo,ncb,pr2,sfb,promo,all,18m View
VirginMedia M350Virgin Media M350 Broadband & Talk Weekends
No contract broadband available.
362Mb18 Months£35£36Offer ends 21 Aug. vmedia,bb,npl,t5,ncb,pr2,ufb,all,18m View
VirginMedia M500Virgin Media M500 Broadband & Talk Weekends
No contract broadband available.
516Mb18 Months£35£42Offer ends 21 Aug. vmedia,bb,npl,bsc,t5,pr2,ufb,promo,primo,all,18m View
VirginMedia 1Gb BroadbandVirgin Media M1000 Broadband
No contract broadband available.
1130Mb18 Months£35£60 vmedia,bb,promo,npl,t5,pr4,primo,ufb,all,18m View
Virgin Media M50 Broadband and TV DealVirgin Media Big Bundle
M100 Fibre Broadband, Talk Weekends & 100+ TV channels
108Mb18 Months£35£33Offer ends 21 Aug. vmedia,tv,promo,npl,t4,primo,pr2,sfb,all,18m View
Virgin Media Broadband and Sim DealVirgin Media Big Volt Bundle
M100 M200 Fibre Broadband, Talk Weekends & 100+ TV channels + O2 sim
213Mb18 Months£35£51Offer ends 21 Aug. vmedia,primo,npl,t4,pr2,sfb,all,18m View
Virgin Media TV & Broadband DealsVirgin Media Big Bundle + Drama & Docs
M200 Fibre Broadband, Talk Weekends & 145+ channels with Entertainment, Drama & Docs
213Mb18 Months£35£37.99Offer ends 21 Aug. vmedia,tv,primo,npl,t4,pr2,sfb,all,18m View
Virgin Media O2 Sim & Broadband DealsVirgin Media Volt Fibre Broadband + 02 Sim package
O2 Sim with 10GB data & Unlimited mins/texts, Talk Weekends, Broadband & TV

Choose Your Broadband Speed & TV Package (from £53 p/m)
Choose18 Months£35£53 vmedia,promo,t7,pr2,std,sfb,primo,all,18m View
Virgin Media TV & Broadband DealsVirgin Media Bigger Bundle
M100 Fibre Broadband, Talk Weekends, BT Sport & 190+ TV channels
108Mb18 Months£35£57 vmedia,tv,npl,bsc,t4,pr2,sfb,primo,promo,all,18m View
Virgin Media TV & Broadband DealsVirgin Media Bigger Bundle + Movies
M100 Fibre Broadband, Talk Weekends, Sky Cinema HD, BT Sport & 200+ TV channels
108Mb18 Months£35£62 Includes 43” LG TV or £200 bill credit vmedia,tv,npl,t4,primo,pr4,promo,sfb,all,18m View
Virgin Media TV & Broadband DealsVirgin Media Bigger Bundle + Sports
M100 Fibre Broadband, Talk Weekends, All BT & Sky Sports channels & 195+ TV channels
108Mb18 Months£35£65 vmedia,tv,primo,npl,t4,sfb,all,18m View
Virgin Media TV & Broadband DealsVirgin Media Ultimate Volt bundle
Combine Broadband, TV Package, Netflix, Mobile phone, Home phone,
Sky channels and All Sports channels into one subscription.
1130Mb18 Months£35£85 Includes 43” LG TV or £200 bill credit vmedia,tv,npl,bsc,t5,pr4,promo,ufb,primo,all,18m View
Vodafone Superfast BroadbandVodafone Superfast 1 Broadband 36Mb24 Months£0£26.50 voda,bb,t2,openr,pr1,sfb,all,24m View
Vodafone Superfast BroadbandVodafone Superfast 2 Broadband 73Mb24 Months£0£29 voda,bb,bsc,t3,openr,pr1,promo,sfb,primo,all,24m View
Vodafone Superfast BroadbandVodafone Superfast 100 Broadband 100Mb24 Months£0£25 voda,bb,promo,t4,openr,pr1,sfb,primo,all,24m View
Vodafone Superfast BroadbandVodafone Ultrafast 200 Broadband 200Mb24 Months£0£30 voda,bb,bsc,t4,primo,openr,pr2,sfb,all,24m View
Vodafone Superfast BroadbandVodafone Ultrafast 500 Broadband 500Mb24 Months£0£35 voda,bb,npl,bsc,t5,openr,pr2,ufb,promo,all,24m View
Vodafone Superfast BroadbandVodafone Superfast 900 Broadband 900Mb24 Months£0£45 voda,bb,npl,bsc,t5,promo,openr,pr3,ufb,primo,all,24m View
Vodafone Superfast BroadbandVodafone 4G & 5G Mobile Home Broadband VariableVariableVariable£16 voda,bb,npl,hmob,t7,openr,ncb,pr1,pr2,stdb,sfb,all,12m View
EE Standard BroadbandEE Standard Broadband
£50 Cancellation Credit towards early termination charges
10Mb24 Months£10£24 e-e,bb,bsc,t1,openr,pr1,stdb,tv,all,24m View
EE 36Mb Broadband DealEE Fibre Broadband
£50 Cancellation Credit towards early termination charges
36Mb24 Months£0£26Offer ends 25 Aug. e-e,bb,t2,openr,pr1,sfb,primo,tv,promo,all,24m View
EE 67Mb Broadband DealsEE Fibre Plus Broadband
£50 Cancellation Credit towards early termination charges
67Mb24 Months£0£28.50Offer ends 25 Aug. e-e,bb,promo,t3,openr,pr2,sfb,tv,all,24m View
EE 100Mb Broadband DealsEE Full Fibre Max 100 Broadband
£50 Cancellation Credit towards early termination charges
108Mb24 Months£0£32Offer ends 25 Aug. e-e,bb,npl,bsc,t4,openr,pr2,ufb,tv,primo,promo,all,24m View
EE 500Mb Broadband DealsEE Full Fibre Max 500 Broadband
£50 Cancellation Credit towards early termination charges
500Mb24 Months£0£40.50Offer ends 25 Aug. e-e,bb,npl,bsc,t5,openr,pr3,ufb,tv,all,24m View
EE 900Mb Broadband DealsEE Full Fibre Max 900 Broadband
£50 Cancellation Credit towards early termination charges
900Mb24 Months£0£50Offer ends 25 Aug. e-e,bb,npl,promo,bsc,t5,openr,ufb,primo,tv,all,24m View
EE Apple TV Broadband DealsEE 4G & 5G Mobile Home Broadband No Landline required · Variable Speeds, Contract Lengths & Set-up fees · From £13 · Unlimited data packages also available. VariableVariableVariable£13 e-e,bb,primo,t1,openr,pr1,pr2,stdb,hmob,std,sfb,all,12m View
NOW 11Mb Broadband DealsNOW Brilliant Broadband
No Contract Broadband available (£60 set-up fee).
11Mb12 Months£0£18 now,bb,t1,openr,ncb,pr1,stdb,promo,primo,all,12m View
NOW 36Mb Broadband DealsNOW Fab Fibre Broadband
No Contract Broadband available (£60 set-up fee).
36Mb12 Months£0£22Offer ends 19 Aug. now,bb,t2,openr,ncb,pr1,sfb,all,12m View
NOW 63Mb Broadband DealsNOW Super Fibre Broadband
No Contract Broadband available (£60 set-up fee).
63Mb12 Months£0£22Offer ends 19 Aug. now,bb,promo,bsc,t3,openr,ncb,pr1,sfb,primo,t6a,all,12m View
NOW Fab Fibre Broadband and TV DealsNOW Fab Fibre Broadband + Entertainment Membership
No contract broadband available (£60 set-up fee).
36Mb12 Months£0£26.99 now,tv,t2,openr,ncb,pr1,sfb,all,12m View
NOW Super Fibre Broadband and TV dealNOW Super Fibre (63Mb) Broadband + Entertainment Membership
No contract broadband available (£60 set-up fee).
63Mb12 Months£0£26.99 now,tv,primo,t3,openr,ncb,pr1,pr2,promo,sfb,all,12m View
Shellenergy Fast Fibre BroadbandShell Energy Fast Broadband 11Mb18 Months£0£17.99 shell,bb,t1,,openr,pr1,stdb,all,18m View
Shellenergy Superfast Fibre BroadbandShell Energy Superfast Fibre Broadband 35Mb18 Months£0£20.99 shell,bb,t2,openr,pr1,sfb,t6a,primo,promo,all,18m View
Shellenergy Superfast plus fibre BroadbandShell Energy Superfast Fibre Plus Broadband 63Mb18 Months£0£23.99£50 Bill credit. shell,bb,promo,bsc,t3,openr,pr1,sfb,primo,all,18m View
John Lewis 10Mb Broadband DealsJohn Lewis Unlimited Broadband 10Mb12 Months£0£20.50 jl,bb,t1,openr,pr1,stdb,all,12m View
John Lewis 36Mb Broadband DealsJohn Lewis Fibre Broadband 36Mb12 Months£0£25 jl,bb,t2,openr,pr1,sfb,t6a,all,12m View
John Lewis 66Mb Broadband DealsJohn Lewis Fibre Extra Broadband 66Mb12 Months£0£28 jl,bb,primo,bsc,t3,openr,pr2,promo,sfb,all,12m View
Community Fibre 50Mb BroadbandCommunity Fibre 75Mb Full Fibre Broadband
Now available in 29 London boroughs.
75Mb24 Months£0£22.50 comf,bb,npl,bsc,t3,pr1,sfb,all,24m View
Community Fibre 500Mb BroadbandCommunity Fibre 500Mb Full Fibre Broadband
Now available in 29 London boroughs.
500Mb24 Months£0£37.50 comf,bb,npl,bsc,t5,pr2,ufb,t6a,all,24m View
Community Fibre 1Gb BroadbandCommunity Fibre 1Gb Full Fibre Broadband
Now available in 29 London boroughs.
920Mb24 Months£0£25 £54 comf,bb,npl,t5,pr1,ufb,all,24m View
Hyperoptic 50Mb Full Fibre BroadbandHyperoptic 30Mb Fibre Broadband 30Mb24 Months£9.99£17.99 hypero,bb,npl,t1,promo,pr1,sfb,all,24m View
Hyperoptic 50Mb Full Fibre BroadbandHyperoptic 50Mb Fibre Broadband
No contract broadband available.
50Mb24 Months£29.99£20 £25Offer ends 17 Aug. hypero,bb,npl,t2,promo,ncb,pr1,sfb,all,24m View
Hyperoptic 150Mb Full Fibre BroadbandHyperoptic 150Mb Fibre Broadband
No contract broadband available.
150Mb24 Months£29.99£25 £35Offer ends 17 Aug. hypero,bb,npl,bsc,t4,ncb,pr1,sfb,primo,all,24m View
Hyperoptic 500Mb Full Fibre BroadbandHyperoptic 500Mb Fibre Broadband
No contract broadband available.
500Mb24 Months£0£28 £50Offer ends 17 Aug. hypero,bb,npl,t5,ncb,pr2,ufb,all,24m View
Hyperoptic 1Gb Full Fibre BroadbandHyperoptic 1Gb Fibre Broadband
No contract broadband available.
900Mb24 Months£0£30 £60Offer ends 17 Aug. hypero,bb,npl,bsc,t5,promo,ncb,pr2,ufb,primo,all,24m View
KCOM Full Fibre BroadbandKCOM Full Fibre Lite Broadband
Flex Low Income discount Option Available.
30Mb18 Months£0£29.99 kcom,bb,npl,bsc,t1,pr2,sfb,t6a,primo,all,18m View
KCOM Full Fibre 175Mb BroadbandKCOM Full Fibre 175 Broadband 175Mb18 Months£0£44.99 kcom,bb,npl,bsc,t4,pr3,sfb,all,18m View
KCOM Full Fibre 300Mb BroadbandKCOM Full Fibre 300 Broadband 300Mb18 Months£0£49.99 kcom,bb,npl,bsc,t5,pr3,ufb,all,18m View
KCOM Full Fibre 900Mb BroadbandKCOM Full Fibre 900 Broadband 900Mb18 Months£0£69.99 kcom,bb,npl,bsc,t5,primo,pr4,ufb,all,18m View
TalkTalk Fibre 35 BroadbandTalkTalk Fibre 35 Broadband 38Mb18 Months£0£24.95 ttalk,bb,t2,openr,pr1,sfb,t6a,all,18m View
TalkTalk Fibre 67 BroadbandTalkTalk Fibre 65 Broadband 67Mb18 Months£0£24 ttalk,bb,t3,promo,openr,pr1,sfb,primo,all,18m View
TalkTalk Fibre 35 TV and BroadbandTalkTalk Fibre 35 Broadband + TV 38Mb18 Months£0£25 ttalk,tv,bsc,t2,openr,pr2,sfb,primo,promo,all,18m View
YouFibre 50 Fibre BroadbandYouFibre 50 Fibre Broadband 50Mb18 Months£0£17 youf,bb,npl,promo,t2,pr1,sfb,all,18m View
YouFibre 50 Fibre BroadbandYouFibre 150 Fibre Broadband 150Mb18 Months£0£24 youf,bb,npl,promo,t4,pr1,sfb,primo,all,18m View
YouFibre 50 Fibre BroadbandYouFibre 500 Fibre Broadband 500Mb18 Months£0£29 youf,bb,npl,t5,pr2,ufb,all,18m View
YouFibre 50 Fibre BroadbandYouFibre 1000+ Fibre Broadband 920Mb18 Months£0£34 youf,bb,npl,bsc,t5,promo,pr2,ufb,all,18m View
iTalk 35 Fibre BroadbandiTalk Fast Fibre Broadband 35Mb24 Months£12.95£30.49 itk,bb,t2,openr,pr2,sfb,all,24m View
iTalk 63 Fibre BroadbandiTalk Superfast Fibre Broadband 63Mb24 Months£12.95£35.49 itk,bb,t3,openr,pr2,sfb,all,24m View
DirectSave 35Mb Fibre BroadbandDirectSave Fibre Broadband
No Contract Broadband available (£24.95 Set-up)
35Mb12 Months£0£24.95 dsave,bb,t2,promo,openr,ncb,pr1,sfb,all,12m View
DirectSave 63Mb Fibre BroadbandDirectSave Fibre Broadband
No Contract Broadband available (£24.95 Set-up)
63Mb12 Months£0£27.95 dsave,bb,t3,openr,ncb,pr2,promo,sfb,all,12m View
Onstream Fibre 55 BroadbandOnestream Fibre 55 Broadband 45Mb12 Months£0£19.95 ones,bb,t2,,openr,pr1,sfb,all,12m View
Onstream Fibre 80 BroadbandOnestream Fibre 80 Broadband 67Mb12 Months£0£21.95 ones,bb,bsc,t3,promo,openr,pr1,sfb,all,12m View

 

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What’s the Minimum Broadband Speed I need?

How do you use your Internet Connection?Minimum Download Speed Required
Very casual use, email and general web browsing5Mb
Web Surfing, Email, Online Shopping, Social Media, Music Streaming, Standard Definition (SD) Video streaming10Mb
High Definition (HD) Video Streaming, Video Clips, Video conferencing, Skype, Zoom, FaceTime, Online Gaming, Streaming music
30Mb
Multiple Heavy Users, Smart Home devices, Recording & Surveillance devices, Ultra High Definition (UHD) Video Streaming, Netflix, Gaming, etc
50Mb
Multiple heavy users performing all of the above plus frequently downloading/uploading large files, peer-to-peer file sharing and Avid online gamers.Over 60Mb

Who is the Best UK Internet Broadband Service Provider?

Are you unsure of which broadband provider to switch to?
Ofcom, the UK Telecoms regulator monitors and conducts research into the levels of customer service and satisfaction across the main UK communications service providers. To help you make an informed decision, we have summarised their latest 'Comparing Service Quality' report (updated May 2021) into simple sections for you to review.
Best UK Broadband Provider

Average call waiting times

Call waiting times

Ofcom Call waiting time and abandonment rate summary

  • All broadband and landline providers’ average call waiting times increased in 2020. The
    industry average call waiting time increased from 2 minutes 10 seconds in 2019 to 4 minutes
    9 seconds.
  • Virgin Media customers endured the longest call waiting times. Virgin Media’s average call
    waiting times increased from 1 minute 35 seconds in 2019 to 7 minutes 40 seconds in 2020.
  • EE had the shortest average call waiting time (1 minute 15 seconds).
  • Almost double the proportion of calls to landline and broadband providers were ended
    while the customer was waiting in a queue. In 2020 10.7% of calls were abandoned before
    the customer spoke to a customer service agent, up from 5.4% in 2019.

Broadband complaints per 100,000 subscribers: 2020

Broadband Complaints to Ofcom

EE generated the fewest broadband complaints to Ofcom per 100,000 subscribers, while Vodafone generated the most for the second year in a row.

Among the major broadband providers, the average number of broadband complaints per 100,000 subscribers fell from 52 in 2019 to 50 in 2020.

Source: Ofcom, 2020. All figures are rounded to the nearest whole number; the industry average relates only to the providers included in the analysis. The actual measurable difference between Plusnet and Virgin Media, and the industry average and BT broadband complaints per 100,000 subscribers is less than one, so their results should be considered comparable

Figure 7: Handling of broadband complaints

Broadband complaints and complaints handling

Source: Ofcom Complaints Handling Tracker 2020 (see Note F in Annex 1 for more information)

Ofcom Broadband Complaints Handling Summary

  • A quarter (26%) of broadband customers had a reason to complain about their service in
    2020. BT broadband customers were significantly less likely than the market average to have
    a reason to complain, while Virgin Media and Vodafone customers where significantly more
    likely than average to have a reason to complain.12
  • As in 2019, the most common reason for customers to complain about their fixed
    broadband was a service issue (76%), such as slow broadband speeds or an intermittent or
    total loss of service. This was followed by a billing, pricing or payment issue (18%) and
    dissatisfaction with customer service (12%).
  • About half (52%) of broadband customers who made a complaint to their provider in 2020
    were satisfied with the way their complaint was handled. This is in line with our 2019
    findings. Sky performed better than the sector average, while TalkTalk and Virgin Media
    were below the average.
  • Nearly two in five (37%) broadband complaints were completely resolved on first contact,
    unchanged since 2019. Sky was more likely than the broadband sector average to have
    resolved a complaint completely on first contact, while Plusnet and TalkTalk were less likely
    than the market average to have done so.

12Ofcom Reason to Complain Tracker 2020.

Best UK Broadband Provider

10 In March 2021 Post Office completed the sale of its broadband and landline services to Shell Energy and exited the telecoms market.

Ofcom Summary

  • EE customers were more likely than average to recommend their broadband provider to a friend, while the scores of all the other broadband providers were in line with the sector average.
  • Eight in ten broadband customers reported that they were satisfied with their service overall. Overall satisfaction levels were broadly similar across all providers.
  • Nearly four in five broadband customers were satisfied with the reliability of their service and there were no differences by provider on this measure.
  • TalkTalk customers were less satisfied with the speed of their service compared to the market average. Satisfaction with speed of broadband service was in line with the average across all other providers.

 

Broadband Customer Service

Source: Ofcom Customer Satisfaction Tracker November/December 2020

 

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What broadband speed are my neighbours getting?

Would you like to find the broadband speed of other households in your area?

Type the name of your town or city and then click the  ‘Search Now’ button to see speed test results from people in your area. Results are from Broadband Speed Tests performed on this website last month. These speed tests are from customers on different broadband speed packages and therefore faster broadband packages may be available.

RegionCityProviderDownload SpeedUpload SpeedLatency (ms)Jitter
EssexClacton-on-SeaEE61.1 Mbps15.8 Mbps111
HertfordshireFeldenSky34.3 Mbps4.3 Mbps96
City of Wolverhampton DistrictBlakenhallVirgin Media103.3 Mbps10.1 Mbps196
East Riding of YorkshireSnaithEE37.3 Mbps10.7 Mbps253
CarmarthenshireLlangunnorSky44.5 Mbps12.5 Mbps1613
Bolton DistrictFarnworthVirgin Media23.5 Mbps0.2 Mbps1413
Cheshire West and ChesterSouth WirralSky67.5 Mbps15.9 Mbps213
BirminghamWittonVirgin Media93.2 Mbps9.9 Mbps2238
Royal Kensington and ChelseaChelseaVodafone24.6 Mbps3.6 Mbps2426
LincolnshireOsbournbyPost Office Broadband18.8 Mbps9.2 Mbps2879
Neath Port TalbotPontrhydyfenSky75.0 Mbps18.3 Mbps111
EalingNortholtBT45.5 Mbps18.6 Mbps71
Newry Mourne and DownBallynahinchBT15.9 Mbps1.4 Mbps326
Newry Mourne and DownBallynahinchBT16.6 Mbps1.4 Mbps3234
EalingNortholtBT44.9 Mbps18.6 Mbps71
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