Am I guaranteed the advertised broadband speed?

Under Ofcom regulations, the speed advertised should be the estimated speed you are likely to experience at busy times of the day which tends to be between 8-10pm.

Your Internet Service Provider (ISP) should provide a minimum guaranteed speed for your broadband service.

If you do not get the speed that you were promised, get in touch with your ISP and give them the opportunity to resolve the problem.

If they can’t fix the problem within 30 days, they must allow you leave your contract without being penalised.


Related Articles
Sky Broadband deals

Sky Broadband Review

Are you considering switching to Sky broadband in ? This Sky broadband review includes results from the Ofcom service quality report which looks at broadband reliability and customer service across UK broadband providers. Sky is one of the UK’s most popular Internet Service Providers (ISP) … Read more

TalkTalk customers furious over broadband price increase

TalkTalk customers furious over broadband price increase

Published 12 Apr 2021: TalkTalk customers are furious at the company’s plans to increase the broadband price for customers on their fixed-price broadband contract. The company sent an email to its customers in March informing them that their prices would be increasing between £2 – … Read more

Shell Energy Broadband Review

Shell Energy Broadband Review

Shell Energy Broadband Are you considering switching to Shell Energy broadband? In this Shell Energy broadband review, we will look at their broadband packages, speeds, routers and customer service. Shell Energy is well-known for its petrol stations and as a gas and electricity supplier. Shell … Read more

Broadband and phone Social Tariffs

Social Tariffs – Broadband and Phone Packages

Affordable Broadband and Phone Packages: Social Tariffs to Support Low-Income Customers In an effort to support families and individuals facing financial difficulties, Ofcom has introduced social tariffs—affordable broadband and phone packages designed for those claiming Universal Credit, Pension Credit, and other qualifying benefits. These social … Read more

BT Broadband Smart hub now working

6 Quick Steps to Fix Your BT Broadband

Is your BT broadband internet not working? Here are 6 quick steps to fix your BT broadband internet connection back up and running. 1. Check that BT broadband is not down in your area If your BT broadband is not working, the first thing you … Read more