Can I upgrade or downgrade my Plusnet Broadband package?

If you’re looking to make changes to your package, you have a couple of options at your disposal. The first is to head on over to the Offers and Upgrades section of your My Account page, where you’ll be able to explore a variety of different packages and products available.

Alternatively, if you’d prefer a more personalized touch, you can always get in touch with the Plusnet support team directly to discuss your options and explore the various products available to you. However, it’s important to keep in mind that not all changes can be made right away.

Depending on the product in question, you may need to wait until your next billing cycle before any changes can be implemented. This is particularly true for certain products that require a more substantial adjustment or a longer processing time.

There may also be additional charges associated with making changes to your package. These charges can vary depending on the specific product or service in question.

If there are any one-off charges associated with your product change, you’ll need to pay them using a credit or debit card at the time of the change. However, if you pay your subscription charges by Direct Debit, you won’t need to worry about recurring charges – your card details will only be used for one-off payments unless you decide to change your payment method going forward.

Finally, once your product change has been completed, you’ll need to pay all the appropriate charges associated with that product. This includes any early termination charges, which will be recalculated based on the cost of your new product and the remaining period of your current contract. With all of this in mind, it’s important to take the time to review your options carefully and make an informed decision that’s right for you.


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