There are different timelines for getting BT Broadband up and running depending on whether you are a new customer or an existing one.
For new customers, BT aims to get your broadband up and running within two weeks, while for existing customers who are moving, it may take up to two weeks or even longer in some cases.
If you are staying at the same address and keeping the same product, such as Broadband, Superfast Fibre, or Fibre 100, it should only take one day to switch on your service. If you are staying at the same address but changing your product, it may take 1-2 weeks.
BT will switch on your service on the day, anytime up to midnight, and will try their best to ensure that you don’t lose service. You can track the activation date and follow the status of your broadband activation online or via the My BT app.
