EMNET Internet Speedtest and troubleshooting

 EMNET internet Speed test

Click on the “Go” button on the Ookla Speed test to confirm the speed of your EMNET broadband connection.

Information on how to troubleshoot issues with your EMNET broadband can be below.

For a more accurate reading, run the Speedtest twice

Troubleshooting EMNET broadband internet performance

EMNET Internet Speedchecker - Slow broadband speedBefore you start troubleshooting the speed of your EMNET internet connection, you need to run the EMNET Internet Broadband speedtest and also confirm what Upload and Download speed that you are paying for.

You can get this info by checking a EMNET bill or contact EMNET to confirm this information.

Likely causes of EMNET slow internet speed

Is it your EMNET broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many applications are currently running on your device that could be utilizing your system resources (mainly RAM memory and CPU) and/or your EMNET internet bandwidth.

If you’re on a laptop then you may use the task manager to check your processor and RAM usage.

On any other device you should try rebooting the device which should hopefully shut down all applications that may have been running in the background.

Re-run the EMNET speed checker on your PC and your mobile phone to see how the speedtest results compare between the 2 devices.

This should hopefully give you some information to work with in terms of whether the problem lies with your device or the EMNET internet connection.

Is your wireless connection the problem?

The cause of the issue could be your wireless network connection and not the EMNET broadband internet connection.

You can rule out the wireless network network being the cause of the issue by connecting your computer directly into the EMNET broadband router using a network cable and run the EMNET speed checker again.

If speed is better when you are connected by a network cable then this proves that the problem could be with your wireless network connection setup.

Possible things to investigate are:

  • Are the Wireless channels you’re using for your Wifi network network (SSID) overlapping with your neighbors?
  • Could the Wifi network signal from the router be obstructed?
  • Does the performance improve when your are stood directly in-front of the EMNET broadband or wireless router?
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Who is connected to my Wifi network?

Have you checked that your Wifi network password has not been compromised? Do you have an open Guest wireless network?

Neighbors could be using your wirelessi network and using up all your EMNET bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all point to your connection.

There are two apps that you can use to scan your Wi-Fi network to check who’s connected:

Both applications will scan your Wi-Fi network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi Booster for my EMNET broadband?

If you find that you have wireless black holes in your home, then a Wifi extender also know as a wireless Booster is the fix to boost your signal. They are readily available online from around £15.

The Wifi network booster simply picks up the existing Wifi signal just as it is starting to become weak and then re-transmits the wireless signal at a more stronger rate to extend it’s coverage.

Place the wireless booster/extender where your Wifi signal from the EMNET broadband router is starting to become weak.  Approxiametly where your Wi-Fi network signal drops down to 2 bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your EMNET broadband router?

The EMNET and openreach infrastructure is constantly being upgraded to support new features (some end user facing and others internal).  Ensure that the EMNET broadband router has the most up to date software.

The majority of EMNET broadband routers will allow you to carry out the software upgrade by logging on the EMNET broadband router and simply clicking a button to perform the upgrade.

If you cannot do this, contact EMNET and they will be able to either do this for you or talk you through how to do it depending on the EMNET router model you have.

As well as updating the software, if you have had the same hardware for a long period, it is worth talking to EMNET to ask for a router upgrade.

Is the issue external (at the exchange)?

This is probably the most likely reason for EMNET broadband performance issue in your home and it’s more common with broadband connections that are delivered through phone lines.

If you are not sure if this is applicable to you, you should contact EMNET who will be able to conduct the relevant connection checks to check if there is a fault on the EMNET broadband connection.

Is it due to EMNET Internet congestion?

If you are finding that the EMNET internet connection speed in your area is slow during certain times e.g weekends and during the evening, then it may be because of congestion during peak times.

You should contact your EMNET to understand if the service you have subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your EMNET broadband connection

After the fault has been resolved either by yourself or EMNET, re-test the broadband connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the fault is resolved.

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