How to troubleshoot EMNET internet speed issues

Before starting to troubleshoot the speed of your EMNET internet connection, we recommend that you run a EMNET Internet Speedtest to confirm your current internet speed.

It is a good idea to also confirm the guaranteed minimum download speed you have subscribed to from EMNET.

You can find this info by checking a EMNET broadband bill, your EMNET contract or by contacting EMNET.

Possible causes of EMNET’s slow internet performance

Is it the EMNET broadband that is slow or could it be your device (PC/laptop/phone)?

You need to check how many applications are currently running on your device.

The performance problem could be due to over-utilization of your device’s resources i.e RAM/memory/CPU and not a problem with EMNET’s internet connection.

If you’re on a computer then you may use the task manager to see your Processor and Memory usage.

On any other device, you should try restarting the device which should hopefully kill all programs that may be hogging your systems resources.

Run the EMNET Speed test on your PC and your mobile to see how the speedtest results differ between the 2 devices.

This should hopefully give you more info to work with in terms of if the problem is with your device or the EMNET internet connection.

• What does the EMNET download and upload speed mean?
• Who’s the best Broadband Service Provider in the UK?
• Five methods to speed up your EMNET broadband performance
• Simple DNS tip to improve internet browsing speed on EMNET

Is the Wifi the cause of the issue?

The cause of the performance issue may be your Wi-Fi network as opposed to the EMNET broadband internet connection.

You can rule out the Wi-Fi network by connecting your PC directly to the EMNET broadband router with an ethernet cable and run the EMNET Speedtest again.

If the speed improves when you are connected via a network cable, this shows that the issue may be with the Wi-Fi network.

Possible things to investigate:

• Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with your neighbours?
• Is the Wifi network signal from the wireless router obstructed?
• Does the speed get better when your are standing directly in-front of the EMNET wireless router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been shared? Do you have an open Wi-Fi network? How strong is your Wifi network password? It may be time to update it.

Neighbors could be on your wireless network and eating up all the EMNET bandwidth by downloading, uploading or even streaming music or video over your EMNET broadband connection! Worse still, they may be carrying out illegal activities using your EMNET broadband connection.

Here are 3 apps that you can use to analyze your Wifi network to see who is connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wifi network troubleshooting tool WiFi Analyzer

The above apps analyse your Wifi network and produce a list of the connected devices.

• How to see who is on your EMNET Wifi network

Do I need a wireless network booster for my EMNET broadband?

You may find that there are Wi-Fi black spots in your property, a wireless network extender also known as a wireless Booster may be the best fix to boost your Wifi signal to cover any black spots.

• Best Wifi Signal Extenders

The Wi-Fi network extender picks up your existing wireless network signal just as it is starting to become weaker and re-transmits the wireless signal to extend it’s coverage.

Position the wireless network extender near the position where your wireless signal from the EMNET broadband router is becoming weaker.

Place it near where your Wifi signal drops down to two bars. Walk around your home with a mobile phone to try and establish where this is.

When did you last upgrade the EMNET broadband router?

The EMNET and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves.  Always ensure that the EMNET internet router is running on the latest software.

Most EMNET broadband routers will allow you to perform the software update by logging into the EMNET broadband router and simply clicking a button to start the upgrade.

If you can’t do this, contact EMNET and they will be able to do this for you or guide you through performing the upgrade yourself.

As well as upgrading the software, if you have had router for a long time, it’s probably worth speaking to EMNET to request for a hardware upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most likely cause for EMNET broadband performance problems in your property and it’s more common with broadband connections that are delivered using copper phone lines.

If you are unsure if this is applicable to you, contact EMNET who should be able to carry out the relevant line tests to see if there is a problem on the EMNET broadband line.

Is the issue due to EMNET broadband congestion?

If you are finding that the EMNET internet connection speed in your area is slow during certain periods e.g weekends or during the evening, then it may be because of congestion during peak times.

• What is Broadband Contention Ratio and does EMNET have contention?

You should speak to EMNET to find out your minimum speed.

Test your EMNET internet connection

After the issue has been resolved either by yourself or EMNET, retest your broadband connection using  at least two separate Speedtests to ensure the problem is resolved:

• • How to the ookla internet broadband speed test to test your EMNET connection
  • Test your EMNET internet speed using Ookla Offical Speed Test
  • Test your EMNET internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker EMNET internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting