How to troubleshoot toob internet performance issues

Before starting to troubleshoot the speed of your toob broadband connection, we suggest that you perform a toob Broadband Speedtest to confirm your current connection speed.

It is a good idea to also find out the minimum download speed that you are paying for from toob.

You can find this information by checking your toob broadband bill, your toob contract or by contacting toob.

Probable causes of toob’s slow internet speed

Is it your toob broadband that is running slow or could it be your device (PC/laptop/phone)?

You may need to consider the number of apps are currently running on your device.

The speed problem could be due to over-utilisation of your device’s resources e.g Memory/CPU Processor and not a problem with toob’s broadband connection.

If you’re on a laptop then you can use the task manager to check your Processor and RAM utilization.

On other device, you should try rebooting the device which should hopefully kill all applications that may have been hogging your systems resources.

Run the toob Speedtest on your personal computer and your mobile phone to see how the results compare between the two devices.

This should hopefully give you some info to work with in terms of whether the problem lies with your device or the toob broadband connection.

• What does the toob download and upload speed mean?
• Who’s the best Internet Service Provider in the UK?
• 5 ways to speed up your toob Internet performance
• DNS tip to improve internet browsing speed on toob

Is the wireless the problem?

The root cause of the performance issue could be your Wifi and not the toob broadband connection.

You could rule out the Wi-Fi network by simply connecting your computer directly to the toob broadband router using an ethernet cable and then run the toob Speedtest again.

If the speed test result improves when you’re connected by a network cable, this shows that the problem could be with the wireless.

A few other things to investigate:

• Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with your neighbors?
• Is the wireless network signal from the broadband router obstructed?
• Does your speed improve when you’re stood directly infront of the toob wireless router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been shared? Do you have an un-secured Wi-Fi network? How secure is your Wifi network password? It could be time to update it.

Others could be on your wireless network and eating up all your toob bandwidth by downloading, uploading or even streaming music or videos over your toob broadband connection! Worse than that, they may be conducting illegal activities on your toob internet connection.

Here are 3 apps that you can utlise to analyse your Wifi network to see who is connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wifi network scanning application WiFi Analyzer

The above software scan your wireless network and show you a list of the everything on your wifi.

• How to check who’s on your toob Wi-Fi network

Do I need a wireless booster for my toob broadband?

You may discover that there are wireless coverage gaps at your house, a Wi-Fi network extender also known as a Wi-Fi Booster may be the best solution to strengthen your Wi-Fi signal to cover any black spots.

• Cheapest Wireless Signal Extenders

The wireless network booster simply picks up your existing wireless network signal just as it is becoming weaker and re-transmits the Wifi network signal to extend it’s coverage.

Position the wireless network booster/extender near where your wireless signal from your toob broadband router is starting to become weaker.

Place it approximately where your Wi-Fi network signal drops down to 2 signal bars. Walk around your house with a mobile phone to try and establish where this is.

When did you last upgrade the toob broadband router?

The toob and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves.  Always ensure that your toob broadband router is running on the latest software.

The majority of toob broadband routers will allow you to perform the software upgrade by simply logging on the toob broadband router and simply clicking on a button to start the upgrade.

If you can’t do this, get in touch with toob and they will be able to do this for you or alternatively, talk you through the process.

In addition to upgrading the software, if you have had router for a long time, it is worth speaking to toob to ask for a hardware upgrade.

Is the cause of the problem outside your property (at the exchange)?

This is probably the most common reason for toob broadband performance problems in your home and it’s more common with internet broadband connections that are delivered using phone lines.

If you’re unsure if this is relevant in your case, you should contact toob who should be able to run the appropriate line checks to see if there is a issue on the toob internet line.

Is the performance issue because of toob broadband congestion?

If you’re finding that the toob broadband connection speed in your area is slows down during certain times e.g over weekends or evenings, then it may be due to congestion during peak hours.

• What is Broadband Contention Ratio and does toob have contention?

You should contact toob to check your minimum speed.

Test your toob broadband connection

After the issue has been resolved either by yourself or toob, retest the internet connection using  at least two separate Speedtests to ensure the issue is resolved:

• • How to the ookla internet broadband speed test to test your toob broadband
  • Test your toob internet speed using Ookla Offical Speed Test
  • Test your toob broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker toob internet speed checker
  • • 0845UK Internet Speed Checker and troubleshooting