UKUConnect Broadband Speedtest and troubleshooting

 UKUConnect broadband Speed Checker

Click on the “Go” button on the Ookla Speed Checker to confirm the speed of your UKUConnect broadband connection.

Information on how to fix issues with your UKUConnect broadband can be below.

For a more accurate reading, run the Speedtest twice


Troubleshooting UKUConnect broadband internet speed

UKUConnect Internet Speedchecker - Slow Internet speedBefore starting to troubleshoot the performance of your UKUConnect internet connection, you need to run the UKUConnect Internet Broadband Speed Test and also confirm the exact Upload and Download speed you are paying for.

You can get this information by checking a UKUConnect bill or contact UKUConnect to confirm this info.

Common causes of UKUConnect slow broadband performance

Is it the UKUConnect broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are concurrently running on your device that could be utilizing your system resources (mainly RAM memory and CPU) and/or your UKUConnect internet bandwidth.

If you’re on a PC then you can use the task manager to see your processor and RAM utilisation.

On any other device you should try rebooting the device which should hopefully terminate all applications that may be running in the background.

Re-run the UKUConnect speed test on your personal computer and your mobile phone to see how the speedtest results compare between the 2 devices.

This should hopefully give you some information to work with in terms of whether the problem lies with your device or the UKUConnect broadband connection.

Is your wireless connection the problem?

The cause of the problem could be your wireless connection and not the UKUConnect broadband internet connection.

You could rule out the Wi-Fi network network being the cause of the issue by connecting your PC directly to the UKUConnect broadband router using a network cable and run the UKUConnect speed checker again.

If performance improves when you are connected using an ethernet cable then this proves that the problem may be with the Wifi network connection setup.

Possible things to check are:

  • Are the WiFi channels you are using for your Wifi network network (SSID) overlapping with the neighbors?
  • Could your wireless network signal from the router be obstructed?
  • Does your performance improve when your are standing directly in-front of the UKUConnect broadband or wireless router?
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Who is connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured Guest Wifi network?

Neighbors could be using your Wifii network and using up all the UKUConnect bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all lead to your connection.

There are 2 applications that you can use to scan your wireless network to see who is connected:

Both apps will scan your wireless network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi Booster for my UKUConnect broadband?

If you find that you have Wifi black holes in your home, then a Wifi extender aka a wireless Booster is the solution to boost your signal. They are readily available online from around £15.

The wireless network booster simply picks up your existing Wi-Fi network signal just as it is starting to become weak and then re-transmits the Wifi network signal at a more stronger rate to extend it’s coverage.

Place the wireless network booster/extender where your wireless network signal from the UKUConnect broadband router is becoming weak.  Approxiametly where your Wifi network signal drops down to 2 bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your UKUConnect broadband router?

The UKUConnect and openreach infrastructure is constantly being upgraded to support new features (some customer facing and others internal).  Always ensure that your UKUConnect broadband router has the latest software.

The majority of UKUConnect broadband routers allow you to perform the software update by logging into the UKUConnect broadband router and simply clicking a button to do the update.

If you can’t do this, contact UKUConnect and they will be able to either do this for you or talk you through how to do it depending on the UKUConnect router model you have.

As well as updating the software, if you have had the same router for a long period, it is worth speaking to UKUConnect to ask for a router upgrade.

Is the problem external (at the exchange)?

This is probably the most likely reason for UKUConnect broadband performance issue in your home and it’s more common for broadband connections that are delivered using phone lines.

If you’re not sure if this is relevant in your case, you should contact UKUConnect who should be able to conduct the appropriate connection checks to check if there is a fault on the UKUConnect internet line.

Is it due to UKUConnect Broadband congestion?

If you’re finding that the UKUConnect internet connection speed in your area is slow during certain periods i.e. weekends and evenings, then it may be due to congestion during peak times.

You should contact your UKUConnect to understand if the service you subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your UKUConnect broadband connection

After the fault has been fixed either by yourself or UKUConnect, re-test the internet connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the issue is resolved.

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