WOW! internet Speedtest and troubleshooting

WOW! internet connection Speed Checker

This WOW! internet connectivity speed test can help you find out your current WOW! broadband connection speed.

Click on the “Go” button on the Ookla Speed Checker widget below to test the speed of your WOW! internet connection. Information on how to troubleshoot issues with your WOW! broadband can be found below.

WOW! Speed test widget provided by Ookla, LLC. Ookla’s Privacy Policy

How does the WOW! speedtest work?

The WOW! speed checker begins by identifying your WOW! connection and then selects the speedtest server nearest to your location.

When you click the GO button it’ll send packets of data from the speed test server to your device.

The WOW! speedtest is by powered by Ookla and measures the ping (latency), download speed and upload speed from your device and the test server.

The time that it takes this packet to go to and return from the server determines your WOW! internet connection speed.

How accurate is the WOW! internet connection speed test?

This WOW! Speedtest is powered by Ookla which one the most popular internet connection speedtest and provides accurate and consistent testing experience and results.

By automatically choosing a speedtest server closest to your area, this eliminates latency and bottlenecks that may skew performance results.

Ookla has a global network of over 10,000 speed test servers in over 190 countries.

WOW! ookla speed test servers

Source: How ookla ensures accurate reliable speedtests

To improve the accuracy, we would recommend that you run the WOW! speed tester from a device directly connected to the WOW! gateway modem or router.

This will help provide an true reflection on the performance of the WOW! internet connection and assist to rule out the wireless network.

If you cannot connect your device directly to your WOW! modem or router, ensure that the device you are running this test is as close the modem or router as possible. Also run the speedtest at least twice and from two separate devices to ensure that the fault is not on the device.

What do the results from my WOW! speedtest mean?

Whats is Ping?

Ping is also referred to as latency which in internet connectivity terms means the time (or delay) it takes for data to travel from one device to another. In this instance, from your device using the WOW! internet connection to the nearby server.

Ping sends data to another computer (in this case, the speedtest server) and measures in milliseconds (ms) how long it takes to receive a response.

If the other computer is very far away or the network is busy it may take more time to receive a response and therefore the ping value will be high.

This WOW! speed test will automatically choose a speed test server closest to your location which will eliminate latency and bottlenecks that can distort performance metrics.

A fast ping (low ms value) means a faster WOW! internet connection.

What is a good ping rate?

A typical ping rate to a device in the same city should be lower than 20ms. A normal ping rate between cities you would expect to see ping values between the values of 30-60ms, and between continents that figure can be over 200ms.

The speedtest above  will display the location of the test server so that you can determine if your ping result is good or not.

What is Jitter?

All data (for example an email, image, video, voice call, etc) is transmitted across the internet as a series of packets. The packets generally move at a regular rate and are put back together at the destination device.

Jitter is the rate of delay during the transmission of the packets.

Try to think of it similar to running a tap and then increasing or decreasing the flow rate of the water coming out. When the flow rate becomes abnormal (because of the increasing and decreasing), the Jitter value goes up – which is not a good thing.

You don’t normally notice jitter as networking devices can smooth it out however, you will notice  jitter whilst on internet video and voice calls because the internet connection will momentarily hang or break up.

WOW! Download and Upload speed metrics explained

Read More:What does the Download and Upload speed metric on my WOW! speedtest mean?

Likely causes of WOW! slow internet connection performance

WOW! Internet speed test - Slow Internet speedThe are a number of reasons why the WOW! internet connection is not performing as expected. While we are unable tackle each and every possible cause, we have listed a number of common possibilities.

Based on your WOW! broadband internet setup, some of the suggestions may not be relevant in your scenario. Hopefully they may trigger food for thought or get you heading in the right direction to resolve your problem.

Is it your WOW! broadband internet that is slow or is it your device (PC/laptop/phone)?

You need to check how many apps are simultaneously running on your device that may be utilizing your system resources (mainly RAM memory and CPU) and your WOW! broadband internet bandwidth.

If you’re on a PC, you can use the task manager to see your CPU and memory usage.

On other devices you should try rebooting the device which should hopefully shutdown all applications that may have been running in the background.

Re-run the WOW! speed test on your computer and your phone to see how the speed test results compare between the two devices.

This should hopefully provide you with some info to work with in terms of if the problem lies with your device or the WOW! broadband internet connection.

Is the Wifi connection the problem?

The cause of the fault may be the Wifi connection and not the WOW! broadband internet connection.

You can rule out the Wifi network being the cause of the issue by connecting your PC directly into the WOW! internet modem or router using a cable and run the WOW! speedtest again.

If speed is better when you’re connected using a cable then this proves that the fault may be with your Wifi network.

Possible things to investigate are:

  • Are the Wireless channels you’re using for your Wi-Fi network network (SSID) overlapping with the neighbors?
  • Is your WiFi frequency congested. Maybe you should consider switching to 5Ghz?
  • Could the wireless network signal from the modem or router obstructed?
  • Does the performance get better when you are stood directly in-front of the WOW! Wi-Fi network modem/router?

Number of devices connected to your internal network

Every device that is connected to your internal network is sharing the same WOW! broadband internet connection.

If you have several devices browsing the internet, streaming movies, streaming music, downloading or uploading files, video conferencing, etc, this will have an impact on the performance of your WOW! internet connection because the bandwidth has to be shared.

Are you aware of how many devices are connected to the WOW! internet connection? Don’t forget about all the smart home gadgets, CCTV cameras, doorbell cameras, alexa/google hub or other similar devices that may be constantly connected.

Who is connected to my Wifi network?

Have you checked that your wireless network password has not been compromised? Do you have an open Guest wireless network?

Neighbours may be on your wirelessi network and using up all your WOW! internet bandwidth downloading, uploading, streaming or running peer-to-peer file sharing over your WOW! internet connection. Worse still, they could be carrying out unlawful activities.

There are 2 applications that you can use to scan your Wifi network to check who’s connected:

Both apps will scan your wireless network and display a list of the connected devices.

Alternatively, you can log into the WOW! wireless router to see who is logged in.

Check out the tutorial on how to use both applications

Wi-Fi signal strength

If your PC,laptop is unable to pick up a strong signal it will have an affect on the throughput, speed and internet performance regardless of how fast your WOW! internet connection is.

Conditions that may affect the wireless signal are;

  • Walls, doors or floors between your device and the WOW! internet modem or router
  • Electrical appliances like baby monitors and microwaves
  • Overlapping Wi-Fi network signal from surrounding properties
  • the distance between the device and your WOW! internet modem or router.

Do I need a wireless signal booster for my WOW! internet?

If you discover that you have Wi-Fi blackhole in your property, a Wi-Fi signal extender aka a wireless booster is the solution to increase the signal strength across the property.

The Wifi network booster simply picks up the existing Wifi network signal as it is becoming weak and then re-transmits the wireless signal at a more stronger rate to boost its coverage.

Locate the wireless booster/extender where the wireless network signal from the WOW! broadband internet router or model is becoming weak. Roughly where your wireless signal drops down to 2 bars. You can use your phone to determine where this is.

Device health

Viruses or malware may slow down your device and the performance on your device. Viruses and malware could be working silently and hidden in the background download and uploading data and thus slowing the performance of the whole internal network down.

When was the last time you ran a full Virus and Malware check on the device?

Run a virus/malware checker on your devices to rule this out.

When was the last time your WOW! broadband internet modem or router was restarted?

Just like other Internet Service Providers, WOW!’s broadband infrastructure is continually being updated to support new features and changes in technology. Likewise, the internet routers or modem at your home will also periodically require to be updated to support changes in the WOW! broadband internet network.

The update could be in the form of a software update or an upgrade of the physical WOW! modem/router hardware to a newer version.

You may be able to perform the software upgrade by logging in to the WOW! modem/router. If you can’t do this or are not confident doing it, contact WOW! and they will be able to either {do this for you or talk you through it.

The type and age of device

Newer computers, smart phones and other internet enabled devices are generally faster than old devices due to developments in networking technology and protocols.

Do you experience the same issues or newer devices?

Is the issue external to your property?

This is probably the most common reason for WOW! internet issues. The are miles of cabling involved to deliver the WOW! broadband internet connection to your home.

The problem could be with the physical connection that comes into your home and goes into the modem or router in your home.

You should contact WOW! who should be able to conduct the relevant line tests to check if there is a issue on the WOW! internet connection.

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