Frontier internet Speedtest and troubleshooting

Frontier internet connection Speed Checker

This Frontier internet speedtest can help you determine your Frontier broadband connection speed.

Click on the “Go” button on the Ookla Speed test widget below to check the speed of your Frontier broadband connection. Details on how to troubleshoot issues with your Frontier broadband can be found below.

Frontier Speed test widget provided by Ookla, LLC. Ookla’s Privacy Policy


How does the Frontier speed test work?

The Frontier speed checker starts by identifying your Frontier connection and then selects the speed test server closest to your location.

When you click the GO button it’ll send packets of data from the speedtest server to your device.

The Frontier speedtest is by powered by Ookla and measures the ping (latency), download speed and upload speed from your device and the test server.

The time that it takes this packet to arrive and return from the server determines your Frontier broadband speed.

How accurate is the Frontier internet speed test?

This Frontier Speedtest is powered by Ookla which one the most popular broadband connection speedtest and provides accurate and consistent testing experience and results.

By automatically selecting a speed test server closest to your location, this eliminates latency and bottlenecks that can distort performance metrics.

Ookla has a global network of over 10,000 speedtest servers in over 190 countries.

Frontier ookla speed test servers

Source: How ookla ensures accurate reliable speedtests

To improve the accuracy, we would recommend that you run the Frontier speed checker from a device directly connected to the Frontier gateway modem or router.

This will help give an accurate reflection on the performance of the Frontier internet connection and help rule out the Wi-Fi network.

If you are unable to connect your device directly to the Frontier modem or router, make sure that the device you are running this test is as physically close the modem or router as possible. Run the speedtest at least twice and from two different devices to ensure that the issue is not on the device.

What do the results from my Frontier speed test mean?

Whats is Ping?

Ping is also called latency which in internet connectivity terms means the time (or delay) it takes for information to travel from one device to another. In this case, from your device using the Frontier broadband connection to the nearby server.

Ping sends information to another computer (in this case, the speedtest server) and measures in milliseconds (ms) how long it takes to get a reply back.

If the other computer is far away or the network is busy then it may take longer to receive a reply and therefore the ping value will be high.

This Frontier speed test will automatically choose a speed test server closest to your location which will eliminate latency and bottlenecks that can skew performance results.

A fast ping (low ms value) means a faster Frontier internet connection.

What is a good ping rate?

A normal ping rate to a device across the same city should be lower than 20ms. An average ping rate between cities you would expect to see ping values between 30-60ms, and between continents the figure can be over 200ms.

The speed test above  will display the location of the test server so that you may determine if your ping result is good.

What is Jitter?

All data (e.g. an email, image, video, voice call, etc) is transmitted across the internet as a series of packets. These packets typically move at a regular rate and are stitched back together at the destination device.

Jitter is the rate of delay during the transmission of the packets.

Think of it similar to running a tap and then increasing or decreasing the flow rate of the running water coming out. When the flow rate becomes irregular (because of the increasing and decreasing), the Jitter value goes up – which is not a good thing.

You don’t usually notice jitter as networking devices can smooth it out however, you will notice  jitter whilst on internet video and voice calls because the connection will momentarily lag or break up.

Frontier Download and Upload speed metrics explained

Read More:What does the Download and Upload speed metric on my Frontier speed test actually mean?

Possible causes of Frontier slow broadband internet speed

Frontier Internet speed test - Slow Internet connection speedThe are a number of reasons why the Frontier internet connection is not performing. Whilst we cannot tackle every possible cause, we have listed a number of likely possibilities.

Based on your Frontier broadband internet setup, some of the suggestions may not be relevant in your case. We hope that they may trigger food for thought or get you heading in the right direction to resolve the fault.

Is it the Frontier internet connection that is slow or is it your device (PC/laptop/phone)?

You need to check how many apps are concurrently running on your device that may be utilising your system resources (mainly RAM memory and CPU) and your Frontier internet connection bandwidth.

If you are on a PC, you may use the task manager to check the CPU and RAM usage.

On any other device you should try rebooting the device which should hopefully kill all applications that may have been running in the background.

Re-run the Frontier speed test on the personal computer and your smart phone to see how the speed test results compare between the two devices.

This should hopefully provide you with some info to work with in terms of whether the problem lies with your device or the Frontier internet connection.

Is the Wifi network connection the problem?

The cause of the issue may be your wireless connection and not the Frontier broadband internet connection.

You could rule out the Wi-Fi network network being the cause of the issue by connecting your PC directly to the Frontier internet modem or router using a network cable and run the Frontier speedtest again.

If speed is better when you’re connected by a network cable then this proves that the problem may be with your Wifi network.

Possible things to check are:

  • Are the WiFi channels you are using for your wireless network network (SSID) overlapping with the neighbors?
  • Is the Wireless frequency congested. Maybe you should consider switching to 5Ghz?
  • Could the Wi-Fi network signal from the modem or router obstructed?
  • Does your performance get better when you’re standing directly infront of your Frontier wireless modem/router?

Number of devices connected to your internal network

All devices that are connected to your internal network is sharing the same Frontier internet connection.

If you have multiple devices browsing the web, streaming movies, streaming music, downloading or uploading files, video conferencing, etc, this will have an impact on the performance of your Frontier internet connection because the bandwidth is being shared.

Are you aware of how many devices are connected to the Frontier internet connection? Do not forget about all the smart home gadgets, CCTV cameras, doorbell cameras, alexa/google home bub or other similar devices that may be continually connected.

Who is connected to my wireless network?

Have you checked that your Wifi network password has not been compromised? Do you have an open Guest Wifi network?

Nearby Neighbors could be on your wirelessi network and eating up all the Frontier internet bandwidth downloading, uploading, streaming or running peer-to-peer file sharing over your Frontier internet connection. Worse than that, they could be carrying out illegal activities.

There are 2 applications that you can use to scan your wireless network to see who’s connected:

Both apps will scan your wireless network and display a list of the connected devices.

Alternatively, you can log into the Frontier wireless router to find out who is logged in.

Check out the tutorial on how to use these applications

Wi-Fi signal strength

If your PC,laptop is unable to pick up a strong signal it will have an affect on the throughput, speed and internet performance regardless of how fast your Frontier internet connection is.

Situations that can affect the wireless signal are;

  • Walls, doors or floors between your device and the Frontier internet modem or router
  • Electrical appliances such as baby monitors or microwaves
  • Overlapping wireless signal from surrounding properties
  • General distance between the device and your Frontier internet modem or router.

Do I need a Wifi signal booster for my Frontier internet?

If you find that you have wireless blackhole in your house, a Wifi signal extender also know as a Wi-Fi booster is the solution to increase your signal strength across the property.

The Wi-Fi network booster simply picks up your existing Wi-Fi network signal as it is starting to become weak and then re-transmits the wireless signal at a stronger rate to extend its reach.

Place the Wifi network booster/extender where your Wifi signal from the Frontier internet router or model is starting to become weak. Roughly where the wireless signal drops below 2 bars. You could use your phone to determine where this is.

Device health

Viruses and malware can slow your device and consequently your performance on your device. Viruses and malware could be working quietly and hidden in the background download and uploading information and thus slowing the performance of the whole internal network down.

When is the last time you ran a full Virus and Malware check on the device?

Run a virus/malware checker on your devices to rule this out.

When was the last time the Frontier broadband internet modem or router was restarted?

In the same way as other Internet Service Providers, Frontier’s broadband infrastructure is frequently refreshed to support new features and changes in technology. Similarly, the broadband internet routers or modem at your home will also occasionally require to be updated to support changes in the Frontier internet network.

The update could be in the form of a software update or an upgrade of the physical Frontier modem/router hardware to a newer version.

You may be able to perform the software update by logging into the Frontier modem/router. If you cannot do this or are not confident doing this, contact Frontier and they are able to either {do this for you or talk you through it.

The type and age of device

Newer computers, phones and other internet enabled devices are generally faster than old devices due to advancements in networking technology and protocols.

Do you experience the same issues or newer devices?

Is the problem external to your home?

This is probably the most common reason for Frontier internet connectivity faults. The are miles of cables involved to deliver the Frontier broadband internet connection to your property.

The problem may be with the physical cabling that comes into your property and goes into the modem or router in your house.

You should contact Frontier who should be able to run the relevant connection checks to check if there’s a problem on the Frontier broadband internet line.

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