HughesNet internet Speedtest and troubleshooting

HughesNet internet Speed test

This HughesNet internet connection speedtest can help you find out your current HughesNet broadband connection speed.

Click on the “Go” button on the Ookla Speed test widget below to test the speed of your HughesNet internet connection. Information on how to troubleshoot problems with your HughesNet broadband can be found below.

HughesNet Speed test widget provided by Ookla, LLC. Ookla’s Privacy Policy


How does this HughesNet speedtest work?

The HughesNet speed test starts by identifying your HughesNet connection and then selecting the speedtest server closest to your area.

When you click on the GO button it will send packets of data from the speed test server to your device.

The HughesNet speed test checker is by powered by Ookla and measures the ping (latency), download speed and upload speed from your device and the selected test server.

The time that it takes this data to go to and return from the server establishes your HughesNet broadband speed.

How accurate is the HughesNet internet speed test?

This HughesNet Speedtest is powered by Ookla which one the most popular broadband connection speedtest and provides accurate and consistent testing experience and results.

By automatically selecting a speedtest server closest to your area, this eliminates latency and bottlenecks that may distort performance metrics.

Ookla has a global network of over 10,000 speed test servers in more than 190 countries.

HughesNet ookla speed test servers

Source: How ookla ensures accurate reliable speedtests

To improve the accuracy, it is recommended to run the HughesNet speedtest from a device connected directly to the HughesNet gateway modem or router.

This will help give an true reflection on the performance of the HughesNet internet connection and help rule out the Wi-Fi network.

If you are unable to connect your device directly to the HughesNet modem or router, make sure that the device you are running the test is as near the modem or router as possible. Run the speedtest at least twice and from two separate devices to make sure that the problem is not on the device.

What do the results from my HughesNet speedtest mean?

Whats is Ping?

Ping is also referred to as latency which in connectivity terms means the time (or delay) it takes for information to travel from one device to another. In this case, from your device using the HughesNet broadband connection to the nearby server.

Ping sends data to another computer (in this case, the speedtest server) and measures in milliseconds (ms) how long it takes to receive a response.

If the other computer is very far away or the network is busy then it will take longer to receive a reply and therefore the ping value in ms will be high.

The HughesNet speed checker will automatically select a speedtest server nearest to your location to eliminate latency and bottlenecks that can distort performance results.

A fast ping (low ms value) means a faster HughesNet internet connection.

What is a good ping rate?

An average ping rate to a device in the same city should be lower than 20ms. A normal ping rate between cities you would expect to see ping values between 30-60ms, and between continents that figure can climb to over 200ms.

The speed test above  will show you the location of the test server so that you may determine if your ping result is good or not.

What is Jitter?

All data (e.g. an email, image, video, voice call, etc) is sent across the internet as a series of packets. These packets typically move at a constant rate and are stitched back together at the destination device.

Jitter is the rate of delay during the transmission of the packets.

Think of it like running a tap and then increasing or decreasing the flow rate of the running water coming out. When the flow rate becomes abnormal (because of the increasing and decreasing), the Jitter value goes up – which is not good.

You do not normally notice jitter as networking devices can smooth it out but you will notice  jitter during internet video and voice calls because the connection will momentarily disconnect or break up.

HughesNet Download and Upload speed results explained

Find out More:What does the Download and Upload speed metric on my HughesNet speedtest actually mean?

Likely causes of HughesNet slow internet performance

HughesNet Internet speedtest - Slow Internet connection speedThe are several reasons why the HughesNet internet connection is not performing as expected. Whilst we cannot tackle each and every possible cause, we have listed a number of common causes.

Depending on your HughesNet broadband internet setup, some of the suggestions may not be relevant in your case. We hope that they may trigger food for thought or get you on the right path to resolve your fault.

Is it your HughesNet broadband internet that is slow or is it your device (PC/laptop/phone)?

You may need to check how many apps are concurrently running on your device that could be using your system resources (mainly RAM memory and CPU) and your HughesNet broadband internet bandwidth.

If you’re on a computer, you can use the task manager to check your CPU and RAM utilisation.

On any other device you should try restarting the device which should hopefully shutdown all applications that may have been running in the background.

Re-run the HughesNet speed checker on your personal computer and your smart phone to see how the speed test results compare between the two devices.

Hopefully the will give you some info to work with in terms of whether the issue lies with your device or the HughesNet internet connection.

Is the Wifi connection the problem?

The cause of the fault may be your wireless network connection and not the HughesNet broadband internet connection.

You can rule out the wireless network network being the cause of the problem by connecting your PC directly into the HughesNet internet modem or router using an ethernet cable and run the HughesNet speed test again.

If the speed is better when you’re connected using an ethernet cable then this suggests that the problem may be with the wireless.

Possible things to check are:

  • Are the WiFi channels you’re using for your Wifi network network (SSID) overlapping with your neighbors?
  • Is your Wireless frequency congested. Maybe you should consider switching to 5Ghz?
  • Is your wireless network signal from the modem or router obstructed?
  • Does your performance get better when you are stood directly in-front of your HughesNet Wi-Fi network modem/router?

Number of devices connected to your internal network

All devices that are connected to your internal network is sharing the same HughesNet internet connection.

If you have multiple devices browsing the web, streaming films, streaming music, downloading or uploading files, video conferencing, etc, this will have an impact on the performance of your HughesNet broadband internet connection because the bandwidth is being shared.

Do you know how many devices are connected to your HughesNet internet connection? Don’t forget about all the smart home devices, CCTV cameras, doorbell cameras, alexa/google home bub or other similar devices that are constantly connected.

Who is connected to my Wifi network?

Have you checked that your wireless network password has not been compromised? Do you have an unsecured Guest wireless network?

Neighbours could be on your wirelessi network and eating up all your HughesNet internet bandwidth downloading, uploading, streaming or running peer-to-peer file sharing over your HughesNet internet connection. Worse than that, they could be carrying out illegal activities.

There are two applications that you may use to scan your Wifi network to check who’s connected:

Both apps will scan your wireless network and show you a list of the connected devices.

Alternatively, you can log into your HughesNet wireless router to see who is logged in.

Check out this guide on how to use these Apps

Wi-Fi signal strength

If your device is unable to pick up a strong signal it will affect on the throughput, speed and internet performance irrespective of how fast your HughesNet internet connection is.

Situations that can affect the wireless signal are;

  • Walls, doors or floors between the device and the HughesNet internet modem or router
  • Electrical appliances such as baby monitors or microwaves
  • Overlapping Wifi network signal from your neighbours
  • the distance between the device and the HughesNet broadband internet modem or router.

Do I need a wireless signal booster for my HughesNet internet?

If you find that you have wireless black spot at your house, a wireless signal extender also know as a Wi-Fi booster is the solution to increase the signal strength across the home.

The wireless network booster simply picks up the existing Wifi network signal as it is becoming weak and then re-transmits the wireless signal at a stronger rate to boost its reach.

Place the wireless network booster/extender where the wireless network signal from the HughesNet internet router or model is beginning to become weak. Approximately where your Wifi network signal drops below 2 bars. You could use your phone to determine where this is.

Device health

Viruses or malware can slow your device and consequently your performance of your device. Viruses and malware may be working silently and concealed in the background download and uploading data and thus slowing the performance of your whole internal network down.

When was the last time you ran a full Virus and Malware check on your device?

Run a virus/malware checker on your devices to rule this out.

When was the last time your HughesNet broadband internet modem or router was restarted?

Just like other Internet Service Providers, HughesNet’s broadband infrastructure is frequently being updated to support new features and changes in technology. Equally, the broadband internet routers or modem at your home will also occasionally require to be updated to support changes in the HughesNet broadband internet infrastructure.

The update could be in the form of a software update or an upgrade of the physical HughesNet modem/router hardware to a newer version.

You may be able to perform the software update by logging into the HughesNet modem/router. If you are unable do this or are not confident doing it, contact HughesNet and they will be able to either {do this for you or talk you through it.

The type and age of device

Newer PCs, phones and other internet enabled devices will be generally faster than old devices due to advancements in networking technology and protocols.

Do you experience the same problems or newer devices?

Is the problem external to your house?

This is probably the most common reason for HughesNet internet faults. The are miles of cabling involved to deliver the HughesNet broadband internet connection to your property.

The fault may be with the physical cabling that comes into your home and terminates into the modem or router in your house.

You should contact HughesNet who should be able to carry out the relevant connection checks to check if there’s a fault on the HughesNet broadband internet connection.

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