Metro internet Speedtest and troubleshooting

Metro internet connection Speed Checker

This Metro internet connectivity speed test can help you determine your current Metro internet connection speed.

Click on the “Go” button on the Ookla Speed Checker widget below to check the speed of your Metro broadband connection. Information on how to troubleshoot problems with your Metro broadband can be found below.

Metro Speed test widget provided by Ookla, LLC. Ookla’s Privacy Policy


How does the Metro speed test work?

The Metro speed test starts by identifying your Metro connection and then selects the speedtest server closest to your area.

When you click on the GO button it’ll send packets of information from the speedtest server to your device.

The Metro speed test checker is by powered by Ookla and measures the ping (latency), download speed and upload speed from your device and the test server.

The time that it takes this packet to arrive and return from the server determines your Metro internet speed.

How reliable is the Metro internet connection speed test?

This Metro Speedtest is powered by Ookla which one the most popular broadband connection speed test and provides accurate and consistent testing experience and results.

By automatically choosing a speedtest server closest to you, this will eliminate latency and bottlenecks which can skew performance metrics.

Ookla has a global network of over 10,000 speed test servers in over 190 countries.

Metro ookla speed test servers

Source: How ookla ensures accurate reliable speedtests

To improve the accuracy, it is recommended to run the Metro speed tester from a device directly connected to the Metro gateway modem or router.

This will help provide an accurate reflection on the performance of your Metro internet connection and help rule out the wireless network.

If you cannot connect your device directly to the Metro modem or router, ensure that the device you are running the test is as close the modem or router as possible. Run the speed test at least twice and from two separate devices to make sure that the issue is not on the device.

What do the results from my Metro speedtest mean?

Whats is Ping?

Ping is sometimes called latency which in connectivity terms means the time (or delay) it takes for data to travel from one device to another. In this instance, from your device using the Metro internet connection to the nearby server.

Ping sends information to another computer (in this case, the speedtest server) and measures in milliseconds (ms) how long it takes to get a reply back.

If the other computer is very far away or the network is busy then it may take longer to receive a response and the ping value will be high.

This Metro speedtest will automatically select a speed test server closest to your location to eliminate latency and bottlenecks which can distort performance results.

A fast ping (low ms value) means a faster Metro internet connection.

What is a good ping rate?

A typical ping rate to a device across the same city should be lower than 20ms. A typical ping rate between cities you’d expect to see ping values between 30-60ms, and between continents that figure can be over 200ms.

The speed test above  will show you the location of the test server so that you may determine if your ping result is good.

What is Jitter?

All data (for example an email, image, video, voice call, etc) is sent across the internet as a series of packets. These packets usually move at a regular rate and are put back together at the destination device.

Jitter is the rate of delay during the transmission of the packets.

Think of it like running a tap and then increasing or decreasing the flow rate of the water coming out. When the flow rate becomes abnormal (because of the increasing and decreasing), the Jitter value increases – which is not good.

You don’t normally notice jitter because networking devices can smooth it out however, you will notice  jitter during internet video and voice calls because the connection will momentarily hang or break up.

Metro Download and Upload speed metrics explained

Read More:What does the Download and Upload speed metric on my Metro speed test actually mean?

Likely causes of Metro slow internet connection performance

Metro Internet speed test - Slow Internet speedThe are several reasons why your Metro internet connection is not performing as expected. While we cannot address each and every possible reason, we have listed a number of common possibilities.

Depending on your Metro broadband internet setup, some of the suggestions may not be applicable in your scenario. We hope that they may trigger food for thought or get you heading in the right direction to resolve the problem.

Is it the Metro internet connection that is slow or is it your device (PC/laptop/phone)?

You may need to check how many applications are simultaneously running on your device that could be using your system resources (mainly RAM memory and CPU) and your Metro internet connection bandwidth.

If you are on a laptop, you can use the task manager to see your CPU and memory usage.

On other devices you could try rebooting the device which should hopefully kill all applications that may be running in the background.

Re-run the Metro speed test on your personal computer and your phone to see how the speed test results compare between the two devices.

Hopefully the will give you some info to work with in terms of whether the issue lies with your device or the Metro internet connection.

Is your wireless connection the problem?

The cause of the problem may be the Wifi network connection and not the Metro broadband internet connection.

You can rule out the Wifi network network being the cause of the issue by connecting your PC directly into the Metro internet modem or router using a cable and run the Metro speed test again.

If the speed is better when you’re connected using a network cable then this proves that the problem could be with the wireless network.

Possible things to verify are:

  • Are the WiFi channels you are using for your Wi-Fi network network (SSID) overlapping with the neighbors?
  • Is your Wireless frequency congested. Maybe you should consider switching to 5Ghz?
  • Could your wireless network signal from the modem or router obstructed?
  • Does the performance improve when you’re standing directly in-front of your Metro Wifi network modem/router?

The amount of devices connected to your internal network

All devices that are connected to your internal network is sharing the same Metro broadband internet connection.

If you have multiple devices browsing the web, streaming movies, streaming music, downloading or uploading files, video conferencing, etc, they will have an impact on the performance of your Metro internet connection because the bandwidth is being shared.

Are you aware of how many devices are connected to the Metro internet connection? Don’t forget about all the smart home devices, CCTV cameras, doorbell cameras, alexa/google hub or other similar devices that may be continually connected.

Who is connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been compromised? Do you have an open Guest wireless network?

Neighbours may be on your wirelessi network and eating up all your Metro internet bandwidth downloading, uploading, streaming or running peer-to-peer file sharing over your Metro internet connection. Worse than that, they could be carrying out illegal activities.

There are two apps that you can use to scan your wireless network to see who’s connected:

Both applications will scan your wireless network and show you a list of the connected devices.

Alternatively, you can log into your Metro wireless router to see who is logged in.

Check out the guide on how to use these Apps

Wifi signal strength

If the device is not picking up a strong signal it will affect on the throughput, speed and internet performance irrespective of how fast your Metro internet connection is.

Situations that may affect your wireless signal are;

  • Walls, doors or floors between your device and the Metro internet modem or router
  • Household appliances like baby monitors or microwaves
  • Overlapping Wifi network signal from your neighbors
  • General distance between the device and the Metro broadband internet modem or router.

Do I need a Wifi network signal booster for my Metro internet?

If you find that you have wireless blackhole in your house, a Wi-Fi signal extender aka a Wi-Fi booster is the solution to boost the signal strength across the home.

The Wifi network booster simply picks up the existing Wifi signal as it is becoming weak and then re-transmits the wireless network signal at a more stronger rate to boost its coverage.

Locate the wireless booster/extender where your Wifi network signal from the Metro internet router or model is becoming weak. Approximately where the Wifi network signal drops below 2 bars. You can use your phone to determine where this is.

End device health

Viruses or malware can slow down your device and the performance of your device. Viruses and malware may be working quietly and hidden in the background download and uploading data and thus slowing the performance of the whole internal network down.

When is the last time you ran a full Virus and Malware check on the device?

Run a virus/malware checker on your devices to rule this out.

When was the last time the Metro broadband internet modem or router was restarted?

Just like other Internet Service Providers, Metro’s broadband infrastructure is continually upgraded to support new features and changes in technology. Similarly, the internet routers or modem at your home will also periodically need to be updated to support changes in the Metro broadband internet infrastructure.

The update could be in the form of a software update or an upgrade of the physical Metro modem/router hardware to a newer version.

You may be able to carry out the software upgrade by logging into the Metro modem/router. If you are unable do this or are not confident doing it, contact Metro and they will be able to either {do this for you or guide you through it.

The type and age of device

Newer computers, smart phones and other internet enabled devices are generally faster than old devices due to advancements in networking technology and protocols.

Do you experience the same issues or newer devices?

Is the issue external to your property?

This is probably the most common reason for Metro internet connectivity problems. The are miles of cabling involved to deliver the Metro internet connection to your property.

The fault could be with the physical connection that comes into your home and terminates into the modem or router in your home.

You should contact Metro who should be able to conduct the relevant connection checks to check if there is a issue on the Metro broadband internet connection.

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