Nextlink internet Speedtest and troubleshooting

Nextlink internet connection Speed Checker

This Nextlink internet speed test will help you determine your Nextlink broadband connection speed.

Click on the “Go” button on the Ookla Speed test widget below to test the speed of your Nextlink internet connection. Information on how to troubleshoot problems with your Nextlink broadband can be found below.

Nextlink Speed test widget provided by Ookla, LLC. Ookla’s Privacy Policy


How does the Nextlink speed test work?

The Nextlink speed test begins by identifying your Nextlink connection and then selects the speedtest server closest to your area.

When you click on the GO button it will send packets of information from the speedtest server to your device.

The Nextlink speed test is by powered by Ookla and measures the ping (latency), download speed and upload speed between your device and the test server.

The time that it takes this data to go to and return from the server establishes your Nextlink broadband speed.

How accurate is the Nextlink internet speedtest?

The Nextlink Speedtest is powered by Ookla which one the most popular broadband connection speed test and provides accurate and consistent testing experience and results.

By automatically selecting a speedtest server closest to your area, this eliminates latency & bottlenecks which can distort performance metrics.

Ookla has a global network of over 10,000 speed test servers in over 190 countries.

Nextlink ookla speed test servers

Source: How ookla ensures accurate reliable speedtests

To increase accuracy, we would recommend that you run the Nextlink speedtest from a device directly connected to the Nextlink gateway modem or router.

This will help provide an accurate reflection on the performance of your Nextlink internet connection and assist to rule out the Wi-Fi network.

If you cannot connect your device directly to your Nextlink modem or router, ensure that the device you are running the test is as close the modem or router as possible. Run the speedtest at least twice and from 2 separate devices to make sure that the fault is not on the device.

What do the results from my Nextlink speedtest mean?

Whats is Ping?

Ping is sometimes called latency which in connectivity terms means the time (or delay) it takes for data to travel from one device to another. In this case, from your device using the Nextlink broadband connection to the nearby server.

Ping sends information to another computer (in this case, the speedtest server) and measures in milliseconds (ms) how long it takes to get a response.

If the other computer is far or the network is busy then it will take more time to receive a reply and therefore the ping value will be high.

This Nextlink speed checker will automatically select a speed test server nearest to your location to eliminate latency and bottlenecks which can distort performance results.

A fast ping (low ms value) means a more responsive Nextlink internet connection.

What is a good ping rate?

An average ping rate to a device across the same city should be lower than 20ms. An average ping rate between cities you would expect to see ping values between 30-60ms, and between continents the figure can climb to over 200ms.

The speed test above  will show you the location of the test server so that you can determine whether your ping result is good or not.

What is Jitter?

All data (e.g. an email, image, video, voice call, etc) is transmitted across the internet as a series of packets. These packets typically move at a constant rate and are put back together at the destination device.

Jitter is the rate of delay during the transmission of the packets.

Try to think of it similar to running a tap and then increasing or decreasing the flow rate of the water coming out. When the flow rate becomes abnormal (because of the increasing and decreasing), the Jitter metric goes up – which is not a good thing.

You don’t normally notice jitter as networking devices can smooth it out however, you will notice  jitter whilst on internet video and voice calls because the internet connection will momentarily stutter or break up.

Nextlink Download and Upload speed metrics explained

Read More:What does the Download and Upload speed metric on my Nextlink speedtest mean?

Common causes of Nextlink slow internet speed

Nextlink Internet Speedchecker - Slow Internet speedThe are a number of reasons why the Nextlink internet connection is not performing as expected. Whilst we cannot address each and every possible cause, we have listed a number of likely causes.

Depending on your Nextlink broadband setup, some of the suggestions may not be relevant in your case. We hope that they may trigger food for thought or get you on the right path to resolve your problem.

Is it the Nextlink internet that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are concurrently running on your device that could be utilising your system resources (mainly RAM memory and CPU) and your Nextlink broadband internet bandwidth.

If you are on a computer, you can use the task manager to see your processor and RAM utilisation.

On any other device you should try rebooting the device which should hopefully terminate all applications that may have been running in the background.

Re-run the Nextlink speed test on your computer and your smart phone to see how the speedtest results compare between the 2 devices.

Hopefully the will give you some info to work with in terms of if the issue lies with your device or the Nextlink broadband internet connection.

Is your wireless connection the problem?

The cause of the issue could be your Wifi connection and not the Nextlink internet connection.

You could rule out the wireless network being the cause of the problem by connecting your computer directly to the Nextlink internet modem or router using a network cable and run the Nextlink speed checker again.

If the speed improves when you are connected via a network cable then this suggests that the fault may be with your Wi-Fi network.

Possible things to verify are:

  • Are the Wireless channels you are using for your Wifi network network (SSID) overlapping with your neighbors?
  • Is the WiFi frequency congested. Maybe you should consider switching to 5Ghz?
  • Could the Wi-Fi network signal from the modem or router obstructed?
  • Does the performance get better when you are stood directly infront of your Nextlink wireless modem/router?

Number of devices connected to your internal network

All devices that are connected to your internal network is sharing the same Nextlink broadband internet connection.

If you have multiple devices browsing the web, streaming films, streaming music, downloading or uploading files, video conferencing, etc, they will have an impact on the performance on your Nextlink internet connection because the bandwidth is being shared.

Are you aware of how many devices are connected to your Nextlink internet connection? Do not forget about all the smart home devices, security cameras, doorbell cameras, alexa/google hub or other similar devices that are continually connected.

Who is connected to my Wifi network?

Have you checked that your wireless network password has not been compromised? Do you have an unsecured Guest Wi-Fi network?

Nearby Neighbors may be on your wirelessi network and using up all your Nextlink internet bandwidth downloading, uploading, streaming or running peer-to-peer file sharing over your Nextlink internet connection. Worse still, they could be carrying out illegal activities.

There are two apps that you may use to scan your wireless network to see who’s connected:

Both apps will scan your Wi-Fi network and show you a list of the connected devices.

Alternatively, you can log into the Nextlink wireless router to see who is logged in.

Check out this tutorial on how to use both Apps

Wireless signal strength

If the PC,laptop is unable to pick up a strong signal it will affect on the throughput, speed and internet performance irrespective of how fast the Nextlink internet connection is.

Situations that can affect the wireless signal are;

  • Walls, doors or floors between your device and the Nextlink broadband internet modem or router
  • Electrical appliances like baby monitors or microwaves
  • Overlapping wireless network signal from your neighbors
  • Long distance between your device and the Nextlink broadband internet modem or router.

Do I need a Wifi signal booster for my Nextlink internet?

If you find that you have wireless blackhole at your home, a Wi-Fi signal extender aka a Wi-Fi booster is the fix to increase your signal strength across your house.

The Wi-Fi network booster simply picks up the existing wireless signal as it is becoming weak and then re-transmits the wireless network signal at a more stronger rate to extend its coverage.

Locate the Wi-Fi network booster/extender where your wireless signal from the Nextlink broadband internet router or model is starting to become weak. Roughly where the wireless signal drops down to two bars. You can use your phone to determine where this is.

Device health

Viruses or malware may slow down your device and your performance on your device. Viruses and malware could be working quietly and hidden in the background download and uploading information and slowing the performance of your whole internal network down.

When is the last time you ran a full Virus and Malware check on the device?

Run a virus/malware checker on your devices to rule this out.

When was the last time the Nextlink broadband internet modem or router was restarted?

In the same way as other Internet Service Providers, Nextlink’s broadband infrastructure is frequently being updated to support new features and changes in technology. Similarly, the broadband internet routers or modem at your home will also occasionally need an update to support changes in the Nextlink internet infrastructure.

The update could be in the form of a software update or an upgrade of the physical Nextlink modem/router hardware to a the newest version.

You may be able to perform the software update by logging in to the Nextlink modem/router. If you are unable do this or are not confident doing it, contact Nextlink and they will be able to either {do it for you or guide you through it.

The type and age of device

Newer PCs, smart phones and other internet enabled devices will be generally faster than older devices due to developments in networking technology and protocols.

Do you experience the same issues or newer devices?

Is the issue external to your home?

This is probably the most common reason for Nextlink internet connectivity problems. The are miles of cabling involved to deliver the Nextlink internet connection to your property.

The problem could be with the physical connection that comes into your home and terminates into the modem or router in your home.

You should contact Nextlink who will be able to run the relevant line tests to check if there is a problem on the Nextlink internet line.

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