Viasat internet Speedtest and troubleshooting

Viasat internet connection Speed Checker

This Viasat internet connectivity speedtest will help you find out your Viasat broadband connection speed.

Click on the “Go” button on the Ookla Speed Checker widget below to check the speed of your Viasat internet connection. Details on how to troubleshoot problems with your Viasat broadband can be found below.

Viasat Speed test widget provided by Ookla, LLC. Ookla’s Privacy Policy

How does the Viasat speedtest work?

This Viasat speed checker starts by identifying your Viasat connection and then selecting the speedtest server closest to you.

When you click on the GO button it will send packets of information from the speedtest server to your device.

The Viasat speed test is by powered by Ookla and measures the ping (latency), download speed and upload speed from your device and the test server.

The time that it takes this packet to go to and return from the server determines your Viasat broadband speed.

How reliable is the Viasat internet connection speed test?

This Viasat Speedtest is powered by Ookla which one the most popular internet connection speedtest and provides accurate and consistent testing experience and results.

By automatically selecting a speedtest server closest to your area, this eliminates latency and bottlenecks which can distort performance results.

Ookla has a global network of over 10,000 speed test servers in more than 190 countries.

Viasat ookla speed test servers

Source: How ookla ensures accurate reliable speedtests

To increase accuracy, it is recommended to run the Viasat speed tester from a device connected directly to the Viasat gateway modem or router.

This will help provide an true reflection on the performance of the Viasat internet connection and help rule out the wireless network.

If you cannot connect your device directly to your Viasat modem or router, ensure that the device you are running this test is as close the modem or router as possible. Run the speedtest at least twice and from 2 separate devices to make sure that the issue is not on the device.

What do the results from my Viasat speedtest mean?

Whats is Ping?

Ping is sometimes referred to as latency which in connectivity terms means the time (or delay) it takes for data to travel from one device to another. In this instance, from your device using the Viasat broadband connection to the nearby server.

Ping sends data to another computer (in this case, the speedtest server) and measures in milliseconds (ms) how long it takes to get a response.

If the other computer is very far away or the network is busy then it may take longer to receive a response and therefore the ping value will be high.

The Viasat speed tester will automatically choose a speed test server nearest to your location which will eliminate latency and bottlenecks which can distort performance metrics.

A fast ping (low ms value) means a faster Viasat internet connection.

What is a good ping rate?

A good ping rate to a device in the same city should be lower than 20ms. A typical ping rate between cities you would expect to see ping values between the values of 30-60ms, and between continents that figure can be over 200ms.

The speedtest above  will display the location of the test server so that you may determine if your ping result is good or not.

What is Jitter?

All data (e.g. an email, image, video, voice call, etc) is transmitted across the internet as a series of packets. The packets typically move at a constant rate and are stitched back together at the destination device.

Jitter is the rate of delay during the transmission of the packets.

Think of it similar to running a tap and then increasing or decreasing the flow rate of the water coming out. When the flow rate becomes abnormal (because of the increasing and decreasing), the Jitter metric increases – which is not good.

You don’t ordinarily notice jitter because networking devices can smooth it out but you will notice  jitter whilst on internet video and voice calls because the internet connection will momentarily lag or break up.

Viasat Download and Upload speed results explained

Find out More:What does the Download and Upload speed results on my Viasat speedtest mean?

Likely causes of Viasat slow broadband internet speed

Viasat Internet Speedchecker - Slow Internet speedThe are a number of reasons why your Viasat internet connection is not performing as expected. Whilst we cannot tackle each and every possible reason, we have listed a number of common possibilities.

Based on your Viasat broadband setup, some of the suggestions may not be relevant in your case. Hopefully they may trigger food for thought or get you heading in the right direction to resolve the issue.

Is it the Viasat internet that is slow or could it be your device (PC/laptop/phone)?

You need to consider how many apps are currently running on your device that may be using your system resources (mainly RAM memory and CPU) and your Viasat broadband internet bandwidth.

If you’re on a PC, you can use the task manager to see your CPU and RAM usage.

On any other device you could try rebooting the device which should hopefully shut down all programs that may be running in the background.

Re-run the Viasat speed checker on your computer and your phone to see how the speed test results compare between the 2 devices.

Hopefully the will give you some info to work with in terms of if the issue lies with your device or the Viasat internet connection.

Is your wireless connection the problem?

The cause of the problem could be your Wi-Fi network connection and not the Viasat broadband internet connection.

You could rule out the wireless network network being the cause of the problem by connecting your PC directly into the Viasat internet modem or router using a network cable and run the Viasat speed checker again.

If performance improves when you’re connected using an ethernet cable then this suggests that the fault may be with your Wifi network.

Possible things to check are:

  • Are the WiFi channels you’re using for your Wifi network (SSID) overlapping with your neighbors?
  • Is the WiFi frequency congested. Maybe you should consider switching to 5Ghz?
  • Is your Wifi network signal from the modem or router obstructed?
  • Does the performance improve when you’re standing directly infront of your Viasat Wifi network modem/router?

The amount of devices connected to your internal network

Every device that is connected to your internal network is sharing the same Viasat broadband internet connection.

If you have several devices browsing the internet, streaming movies, streaming music, downloading or uploading files, video conferencing, etc, they will have an impact on the performance of your Viasat broadband internet connection because the bandwidth is being shared.

Are you aware of how many devices are connected to the Viasat internet connection? Do not forget about all the smart home devices, CCTV cameras, doorbell cameras, alexa/google home bub or other similar devices that are continually connected.

Who is connected to my Wifi network?

Have you checked that your wireless network password has not been compromised? Do you have an unsecured Guest Wi-Fi network?

Neighbors may be using your wirelessi network and eating up all the Viasat internet bandwidth downloading, uploading, streaming or running peer-to-peer file sharing over your Viasat internet connection. Worse still, they could be carrying out illegal activities.

There are 2 apps that you can use to scan your Wi-Fi network to see who is connected:

Both apps will scan your wireless network and show you a list of the devices connected.

Alternatively, you can log into your Viasat wireless router to find out who is logged in.

Check out this guide on how to use both applications

Wireless signal strength

If your device is unable to pick up a strong signal it will affect on the throughput, speed and internet performance irrespective of how fast the Viasat internet connection is.

Conditions that may affect your wireless signal are;

  • Walls, doors or floors between your device and the Viasat broadband internet modem or router
  • Household appliances like baby monitors or microwaves
  • Overlapping Wifi network signal from your neighbors
  • Long distance between your device and the Viasat broadband internet modem or router.

Do I need a Wifi network signal booster for my Viasat internet?

If you discover that you have Wifi blackhole at your property, a wireless signal extender also know as a wireless booster is the fix to boost your signal strength across the property.

The Wifi network booster simply picks up the existing wireless network signal just as it is starting to become weak and then re-transmits the wireless network signal at a stronger rate to boost its reach.

Place the wireless network booster/extender where your Wifi network signal from the Viasat broadband internet router or model is starting to become weak. Approximately where your wireless network signal drops below two bars. You can use your phone to determine where this is.

End device health

Viruses or malware can slow your device and the performance on your device. Viruses or malware may be working quietly and hidden in the behind the scenes download and uploading information and slowing the performance of your whole internal network down.

When is the last time you ran a full Virus and Malware check on your device?

Run a virus/malware checker on your devices to rule this out.

When was the last time your Viasat broadband internet modem or router was restarted?

Just like other Internet Service Providers, Viasat’s broadband infrastructure is continually being updated to support new features and changes in technology. Likewise, the broadband internet routers or modem at your property will also occasionally require an update to support changes in the Viasat internet network.

The update could be in the form of a software update or an upgrade of the physical Viasat modem/router hardware to a the newest version.

You may be able to carry out the software update by logging in to the Viasat modem/router. If you cannot do this or are unsure doing it, contact Viasat and they will be able to either {do it for you or talk you through it.

The type and age of device

Newer computers, phones and other internet enabled devices will be generally faster than older devices due to developments in networking technology and protocols.

Do you experience the same problems or newer devices?

Is the problem external to your property?

This is probably the most likely reason for Viasat internet connectivity faults. The are miles of cabling involved to deliver the Viasat internet connection to your property.

The problem could be with the physical cabling that comes into your house and goes into the modem or router in your house.

You should contact Viasat who will be able to run the relevant line checks to see if there is a fault on the Viasat broadband internet connection.

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