EE Broadband Review

Considering switching to EE Broadband?

EE Broadband ReviewEE offers six speeds of broadband that range from 10Mb – 900Mb. EE broadband is delivered through the Openreach network which is the same broadband infrastructure used by other broadband providers such as Sky, BT, Plusnet,  John Lewis, TalkTalk and  Vodafone.

EE’s top end broadband speeds of 145Mb and 900Mb are still being rolled out across UK so are currently not available to all households. You can use the EE broadband availability checker to see if these speeds are available in your area.

All EE broadband packages come with unlimited usage and the monthly line rental is included in the advertised price. You also have the option to add a call package for free evening or weekend calls.

EE will give you a £50 credit if you are charged for leaving your existing broadband provider early. They are also offering an additional 10% off for existing pay monthly customers.

EE will handle the switch from your existing broadband provider and you will not have to notify your provider unless you are with Virgin Media or have a Full fibre (Fibre To The Premises – also know as FTTP) package.

Is EE broadband any good?

EE is part of the BT group of companies  and was acquired by BT in 2016. EE’s broadband packages are priced at the cheaper end of the scale compared to other provides such as Plusnet, TalkTalk, Post Office, BT, Sky and Virgin Media.

As with every other Internet Service Provider, you will find plenty of good and bad reviews online so we have based this EE broadband review on results from the latest Ofcom (Office of communications) broadband and telecoms report published in August 2020.

EE Broadband Review - Ofcom Broadband Report 2020 EE Performance

Source: Ofcom – Comparing customer service Report August 2020

88% of EE customers were satisfied with the overall broadband service
EE’s customers were  satisfied with the broadband speed. EE scored better that their parent company – BT.
Highest rate of customer satisfaction in the handling complaints
Considering that EE customers had highest number reason to complain, EE proved to be effective in dealing with these complaints and had the highest rate of customer satisfaction (66%) when it came to the handling of customer complaints.
2nd lowest number of complaints to Ofcom
EE had the second lowest number of complaints to Ofcom per 100,000 subscribers.
Shortest average waiting time
EE had the shortest average waiting time, at 26 second which is a lot lower than the average at 2 minutes and 10 seconds.

Satisfaction with home broadband service results

Reviews of EE Broadbadn

Source: Ofcom – Comparing customer service Report August 2020

Top of the table in 'Satisfaction with reliability of Service'
Joint top in 'Satisfaction with speed of Service'
2nd when it came to Satisfaction with overall service

Best EE broadband packages in November 2021

EE Package
Speed
Contract
Monthly
Standard
10Mb
24 Months
£21.50
View EE Broadband Deals
Fibre
36Mb
24 Months
£24
View EE Broadband Deals
Fibre Plus
67 Mb
24 Months
£30
View EE Broadband Deals
Fibre Max 100
100 Mb
24 Months
£35
View EE Broadband Deals
Fibre Max 500
500 Mb
24 Months
£44.50
View EE Broadband Deals
Fibre Max 900
900 Mb
24 Months
£55
View EE Broadband Deals
Fibre Broadband, Apple TV
& BT Sports
36 Mb
24 Months
£40
EE Broadband & TV Deals
Fibre Broadband, Apple TV
& BT Sports
67 Mb
24 Months
£43
EE Broadband & TV Deals
Fibre Broadband, Apple TV
& BT Sports
145 Mb
24 Months
£50
EE Broadband & TV Deals

Which EE broadband package is best for me?

EE has five tiers of competitively priced broadband packages starting from Standard (10Mb) to Ultrafast – 300Mb. The average download speed is based on the download speed that is available to at least 50% of customers during peak hours (8-10pm).

  • EE Standard broadband – 10Mb Average download speed
    This package is a standard ADSL2+ connection.
    Ideal for light usage such as browsing the internet, online shopping, banking, social media, skype, video calling, streaming music, etc for two people. This will lag for 4k Netflix viewing.
  • EE Fibre Broadband – 36Mb Average download speed
    This connection is a VDSL2 (fibre-to-the-cabinet) connection.
    Ideal speed for  households  of 3 – 4 people browsing internet,  social medial, video calling, streaming Netflix/Video at 4k.
  • EE Fibre Broadband – 67Mb Average download speed
    This connection is a VDSL2 (fibre-to-the-cabinet) connection.
    Great speed for large households using several devices at the same time and accessing all the activities mentioned above.
  • EE Fibre Max Broadband – 145Mb Average download speed
    This connection is a G.fast (hybrid fibre) connection.
    More than enough to partake in all the above actives comfortably.
  • EE Fibre Max Broadband – 300Mb Average download speed
    This connection is also a G.fast (hybrid fibre) connection.
    Plenty of bandwidth for you and the family to use as you please!
  • EE Full Fibre Max Broadband – 900Mb Average download speed
    This connection is also a FTTP connection.
    This sky is the limit with this speed! #BroadbandUnleashed

EE’s fibre broadband is available to around 90% of UK households. Fibre Max is still being rolled out and available to approximately 2.8 million homes. Use the EE broadband availability checker to see what speed is available in your area.

Benefits of switching to EE broadband

  • £50 Early Cancellation Credit
    If your existing service provider charges you for leaving early, EE  will give you a £50 credit to lessen the blow.
  • Totally Unlimited broadband
    EE broadband plans are totally unlimited. No usage caps or download limits.
  • Free 5Gb data Boost on your EE mobile package
    If you’ve got an EE pay monthly they will give you additional data for free.
  • Free Apple TV 4K telly with BT Sport included
Best EE Broadband Deals This Month

 

Broadband without a phone line

If you can’t get decent speed to your household, do not have an existing phone line or  do not want to pay for a phone line installation, EE has two options available for you:

  1.  EE Fibre broadband
    You do not need a phone line on EE fibre broadband packages. Simply use the EE availability link above to check if you can get EE fibre in your area
  2. 4G and 5G Mobile broadband
    EE mobile broadband can reach speeds of up to 90Mb which is faster than most fixed land line broadband. EE Mobile broadband is not unlimited therefore you have to select a monthly data package/cap on ordering.
EE Mobile Broadband Deals

 

EE signal booster for remote homes

Remote homes that struggle with weak 4G signal can have an external antenna installed by EE to boost the signal for both the router and your mobile connection.

Credit: EE Mobile Broadband – https://youtu.be/QTrwmy6ABUQ

Summary

EE’s broadband is hard to fault. Their broadband performance is reliable and customer service is excellent. This is testament to the overhaul of their customer service following the £1 million fine they received for poor complaint handling in 2015. They are now top of the leader board in complaint handling and second in overall customer satisfaction.

EE broadband packages are competitively priced and they also offer a number of options for rural properties that have issues receiving broadband over standard phone lines.  Although owed by BT, EE does not have the same reliability issues and complaints as it’s parent company.

Existing EE mobile customers also get a whopping 5Gb mobile data if you switch to EE broadband.

EE Broadband Review Summary Video

 

Check out all EE Broadband Deals This Week

 

 

Frequently Asked Questions

No you do not need a phone line for EE broadband. With EE broadband you have the option of fibre broadband or mobile broadband if you do not have a phone.

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Yes you can keep your existing lanline number but you need to ensure that you provide it to EE when you are planing your broadband order.

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For help and support, you can contact EE broadband support using these numbers:

  • If you are an EE Mobile customer, dial 150
  • Existing customers with an EE landline should dial 07953 966 250
  • All other can use the free phone number 0800 079 8586

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EE  Standard broadband is provided through a BT/Openreach landline.

EE Full Fibre Max broadband and other Fibre and Fibre Plus packages are available without a landline.

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EE will refund £50 if you incur an early termination fee from your previous broadband provider after you switch to EE broadband. You will need a copy of your last invoice from your old broadband provider showing the termination charge.

You can then claim your £50 early termination cancellation credit here.

 

 

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