Now Broadband Deals & Review
NOW Broadband offers a range of internet packages and TV services that may be just what you’re looking for. They do not carry our credit check so you can land a NOW broadband deal even if your financial history isn’t perfect.
NOW is owned by Sky, one of the UK’s largest telecommunications providers and a popular choice among customers.
This ultimate guide provides an overview of NOW broadband, including their latest broadband deals, TV & phone packages, features, services, contract terms, customer service ratings and the installation process, so let’s get started!
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Best NOW Broadband Deals in March 2023
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NOW Brilliant Broadband · 12 Months contract · £0 Set-up fee
NOW Fab Fibre Broadband · 12 Months contract · £0 Set-up fee
NOW Super Fibre Broadband · 12 Months contract · £0 Set-up fee
NOW Fab Fibre (36Mb) Broadband + Entertainment TV Membership · 12 Months contract · £0 Set-up fee
NOW Super Fibre (63Mb) Broadband + Entertainment TV Membership · 12 Months contract · £0 Set-up fee
NOW broadband Key Features:
- Award-winning Broadband:
NOW Broadband is an award-winning broadband provider and has been recognised as the Best Value Broadband Provider by Uswitch and Choose in 2022.
- No-Contract Option - NOW Broadband offers no-contract, 30-day rolling broadband, allowing you to cancel your service with 30 days' notice.
- Competitive Pricing - NOW Broadband offers competitive pricing for its broadband, TV, and phone bundles. It also has some of the cheapest ADSL and fibre optic broadband plans available.
- NOW Hub Two Router - All NOW Broadband customers are provided with the NOW Hub Two router which is a rebranded version of the Sky Q Hub.
- TV and Phone Plans - NOW Broadband offers TV packages that include Sky Sports and Sky channels and phone call plans that you can add to your internet package.
NOW Broadband Review
NOW Broadband is a solid option for those in the market for a new internet provider. They offer reliable, low-cost broadband deals that can be easily bundled with their acclaimed TV memberships. Plus, you don’t have to worry about credit checks – making them the ideal choice for those who want an affordable plan without fuss!
Now Broadband also offers flexible pricing plans and contract terms which include 30-day rolling contracts, as well as quality customer service and support.
NOW Broadband Pro and Cons
When it comes to NOW Broadband, there are several pros and cons to consider. It’s important to consider the pros and cons to determine if they’re the right choice for your household.
- Superfast deals: NOW Broadband offers two superfast broadband deals with average speeds of 36Mbps and 63Mbps.
- Discounts for broadband customers on top TV streaming, including Sky channel and Sports
- No need to pass credit checks
- Flexible TV add-ons.
- No-contract /30-day rolling contract deals available
- 12-month contracts as standard (shorter than most rivals)
- No free gifts or reward card offers
- Installation fees: Customers may need to pay activation and delivery fees to set up the service, depending on their contract.
- No Ultrafast broadband speed options yet
Now Broadband Only Packages
NOW Broadband offers ADSL and fibre internet packages. Each package offers different features and benefits.
While some broadband providers, like Virgin Media, offer broadband without a phone line, NOW Broadband requires a phone line to provide broadband service.
NOW Broadband is delivered via the Openreach network and easy switching is available if you're with BT, Sky, Vodafone, TalkTalk, EE, Plusnet or any other non-cable provider such as Virgin Media, Community Fibre, Hyperoptic, etc.
Recently, Ofcom announced a new One Touch Switch process, which will make it easier and quicker than ever to switch your broadband or home phone provider, requiring only contact with your new provider and not your current one if you are switching from a broadband service that runs on the Openreach phone network to another provider that also uses this network.
NOW Brilliant Broadband
Now Brilliant package is their unlimited broadband entry package on a 12-month or 30-day rolling contract with an average download speed of 11Mbps.
This broadband package is ideal for light users, small households, or those who use the internet mainly for browsing, email, online shopping, and social media.
NOW Brilliant Broadband is also suitable for streaming movies or TV shows, although it may not provide the best experience if multiple devices are using the connection at the same time.
NOW Brilliant Broadband is an ADSL connection, not a fibre connection, which means it is not designed for users requiring faster speeds or heavier usage.
In summary, NOW Brilliant Broadband is a good option for those who need basic internet access with a low monthly cost, but may not be suitable for households with heavier usage or those who require faster speeds.
Now Fab Fibre Broadband
NOW Fab Fibre is their mid-level fibre broadband package that offers an average download speed of 36Mbps. You have the option of a standard 12-month contract or a 30-day rolling contract.
It is suitable for most average-sized households for everyday browsing and entertainment purposes. This speed of broadband is quick enough for several people sharing or an individual who needs more bandwidth than NOW Brilliant Broadband can deliver.
It is an entry-level superfast package that will suit the needs of many households, especially those making the transition from copper to fibre for the first time.
NOW Fab Fibre is recommended as the minimum suitable package for most homes. It is designed to handle basic online activities such as browsing the web, checking emails, and social media, streaming standard-definition videos, and online shopping.
It may not be suitable for online gamers or those who frequently stream 4K content. Therefore, if you are a heavy online gamer or stream 4K content, it is recommended to consider the faster NOW Super Fibre package, which offers an average speed of 63Mbps
You can add a NOW Entertainment, Cinema or Sports Membership TV package to the NOW Brilliant Broadband package.
Now Super Fibre Broadband
NOW Super Fibre is a faster broadband package that offers an average download speed of 63Mbps. You have the option of a standard 12-month contract or a 30-day rolling contract.
It is suitable for large households with many devices that require a lot of bandwidth, such as those who engage in online gaming, 4K streaming, and live streaming on sites like Twitch. The package is also ideal for those who regularly download large files.
You can add a NOW Entertainment, Cinema or Sports Membership TV package to the NOW Brilliant Broadband package.
Comparison of NOW Broadband deals with other providers
NOW Broadband's broadband deals offer a range of features and benefits that make them a good option for customers who want fast and reliable broadband, access to the latest TV shows and movies, and flexible contract terms.
NOW Brilliant and NOW Superfibre broadband offers are among the cheapest on the market.
NOW Broadband Contract terms and length
NOW Broadband offers a 12-month contract as standard. This means that customers are committed to using NOW Broadband for at least 12 months.
After the 12 months are up, customers can either renew their contract or switch to a different broadband provider.
NOW also offer short-term monthly rolling broadband contracts. At the time of writing, there is an initial one-time £60 setup fee but you benefit from paying the same monthly price as customers locked into the standard 12-month contract.
NOW Broadband speed and coverage
NOW Broadband offers a range of broadband packages with different internet speed options to suit a variety of needs. Their standard (ADSL) broadband package offers average speeds of 11Mbps, while their fibre packages offer average speeds of 36Mbps or 63Mbps, depending on your choice.
NOW Broadband uses the Openreach network to deliver their broadband services, which covers around 95% of UK households. This means that in most areas, you should be able to get NOW Broadband without any issues.
Now Broadband Coverage Checker
It's worth noting, however, that the actual speeds and coverage you can get may vary depending on your location and the quality of the wiring in your home.
Factors such as distance from the exchange, the number of users sharing the connection, and the type of devices you're using can all affect the speed and quality of your broadband.
Comparison of NOW Broadband’s speed and coverage with other providers
When it comes to broadband speed and coverage, NOW Broadband's offerings are fairly competitive with other providers in the UK. However, it's always a good idea to compare different providers to find the best deal for your needs.
If you're looking for faster speeds, providers such as Virgin Media and BT offer fibre packages with speeds of up to 900Mbps, while TalkTalk and Plusnet offer lower-priced fibre packages with speeds of up to 67Mbps.
Other providers such as Virgin Media and Hyperoptic offer their own dedicated networks, which can provide faster and more reliable speeds in certain areas. However, these networks have less coverage than NOW Broadband.
Overall, NOW Broadband's broadband speed and coverage are suitable for most households.
NOWTV Entertainment, Cinema and Sports Add-ons
You can add a NOWTV Entertainment, Cinema or Sports Membership add-on to any of the NOW Broadband packages.
You can build your custom NOW Broadband + NOWTV package by first choosing your NOW Broadband package and then customising it with NOWTV membership addons during the checkout process.
What channels does the NOWTV Entertainment Membership include?
The NOWTV Entertainment Membership includes over 300 TV box sets and live channels such as Sky Atlantic, Sky Max, Sky Witness, Sky Comedy, Comedy Central, BSL Zone, Sky Documentaries, Sky Sci-Fi, Sky History, Sky Nature, Gold, Sky Crime, Sky Arts, MTV, Alibi, and NBC News NOW.
In addition to these live channels, users can also access on-demand shows from all of these channels except Sky Showcase, as well as Peacock, which is an on-demand-only channel.
What channels does the NOWTV Cinema Membership include?
The NOWTV Cinema Membership gives you access to over 1000 movies on demand, as well as all of the Sky Cinema channels, including Sky Sky Cinema Premiere, Sky Cinema Must-See Movie, Sky Cinema Hits, Sky Cinema Action, Sky Cinema Animation, Sky Cinema Family, Sky Cinema Comedy, Sky Cinema, Sci-Fi Horror, Sky Cinema Thriller, Sky Cinema Greats and Sky Cinema Drama.
The service also adds 3-4 premieres each week, spread over the weekend, with the Friday premiere being the main movie of the week.
What channels does the NOWTV Sports Membership include?
The NOWTV Sports Membership includes all 11 Sky Sports channels, including Sky Sports Main Event, Sky Sports Premier League, Sky Sports Football, Sky Sports Cricket, Sky Sports Golf, Sky Sports F1, Sky Sports Action, Sky Sports Arena, Sky Sports Racing, Sky Sports Mix, and Sky Sports News. However, the Sports Mobile Membership only gives access to 5 channels, namely, Sky Sports Premier League, Sky Sports Action, Sky Sports Arena, Sky Sports Racing, and Sky Sports News.
The Sports Extra Membership provides additional channels, including BT Sport 1, 2, 3, and ESPN, as well as Premier Sports 1 and 2.
NOW Broadband phone packages
NOW Broadband also offers a range of call plans. Customers can choose to add the following call plans to their broadband package during the checkout process.
Only pay for the minutes you use. Line rental comes included and you only pay for the calls you make. Ideal if you don’t use your phone line much but need one in case of emergency.
Evening & weekend calls
Unlimited calls to UK landlines and mobile numbers in the evenings between 7pm to 7at am, and weekends. With Evenings & Weekends you get inclusive evening and weekend calls of up to one hour to 01, 02, 03 and UK mobile numbers.
Unlimited calls for free to UK landline and mobile numbers, 24 hours a day, 7 days a week. Anytime calls cover you for calls of up to an hour to UK landlines, including calls to 01 02, and 03 numbers and UK mobile calls. Your broadband and calls package are on contract for a minimum of 12 months
NOW Broadband Customer Service Reviews and Support Channels
Customer service and support is important to consider when choosing a broadband provider. Here, we will provide an overview of NOW Broadband's customer service and support, including availability, reviews, and ratings.
Now customer service reviews and ratings
NOW Broadband seems to have mixed reviews.
In the home broadband survey conducted by Broadband Genie, NOW Broadband ranked slightly higher than the average score for customer support with a user rating of 3.69 out of 5.
On Trustpilot, NOW has over 11,666 reviews with many customers praising NOW’s customer support team for their helpfulness and quick response times. However, some customers have reported long wait times when calling NOW’s customer support team, and others have reported issues with the quality of service.
NOW Broadband Customer Support Channels
NOW Broadband offers various customer service and support channels to its broadband customers, including:
- Online help and support centre
This is the first point of contact for customers needing broadband service assistance. The online help centre provides answers to frequently asked questions, troubleshooting tips, and guides on how to set up and use NOW Broadband's broadband service.
- Live chat
NOW Broadband's live chat service allows customers to speak directly with a customer service representative for help with their broadband service.
- Phone support
Customers can call NOW Broadband's customer support team for assistance with their broadband service. The phone support service is available from 8 am to 8 pm seven days a week on 03303 323 050.
- Social media
NOW Broadband's customer support team is also available on social media platforms such as Twitter and Facebook to help customers with their broadband service.
- Postal Address
In some cases, users may want to contact NOW via snail mail. The NOW address is for NOWTV and NOW Broadband customers: NOW TV Customer Care, The Hub, 1st Floor, Grant Way, Isleworth, TW7 5QD
Availability of customer support channels
NOW Broadband offers several customer support channels to ensure that customers can get assistance when they need it.
The online help centre is available 24/7; customers can access it from any device with an internet connection.
The live chat service and phone support are available from 8 am to 8 pm seven days a week.
NOW Broadband's social media team is also available to help customers during these hours.
Comparison of NOW Broadband’s customer service and support with other providers
NOW Broadband's customer service and support compare favourably with other broadband providers in the UK.
While some customers have reported issues with long wait times and service quality, overall, NOW Broadband's customer support team is known for their helpfulness and quick response times.
Compared to other providers, NOW Broadband's online help and support centre is comprehensive and easy to navigate. The availability of live chat, phone support, and social media support channels makes it easy for customers to get help when they need it.
What is NOW Broadband Boost?
NOW Broadband Boost is an add-on package for Now TV subscribers that provides a better viewing experience than the standard package.
With NOW Broadband Boost, users can watch ad-free content, enjoy 1080p Full HD resolution, and experience Dolby Digital 5.1 surround sound. It also allows customers to stream on up to three devices at the same time.
NOW Broadband Boost is a unique service offered by NOW Broadband that is not available with other broadband providers. It is an excellent add-on service for those who want to enhance their streaming experience and enjoy high-quality picture and sound.
NOW Broadband Hub router
The NOW Hub Two router is the router provided to its customers as part of their broadband package. It is essentially a rebranded version of the Sky Q Hub.
The router is designed to deliver a faster and more stable broadband connection throughout your home.
The NOW Hub Two router is easy to set up and comes with a user-friendly interface that allows you to manage your broadband settings and monitor your network.
The Hub Two router is also equipped with dual-band Wi-Fi (2.4 GHz and 5 GHz bands), which means that it can handle multiple devices simultaneously, ensuring that your network runs smoothly. It has five internal antennas.
In comparison with other broadband providers, the NOW Broadband Hub Two router is one of the most reliable and efficient routers available.
It is also easy to set up and use, making it an excellent choice for customers who are looking for a user-friendly router.
NOW Broadband installation process
The activation and installation process, for NOW Broadband, is designed to be simple and easy and usually takes approximately 2 – 3 weeks.
When you sign up for NOW Broadband, they will let you know if you need an engineer visit is needed and offer a range of available dates and times.
It will be an Openreach engineer installing or reconfiguring your existing phone line. Even if you have a phone socket in your home, you might still need an engineer visit to get your line up and running. On most occasions, they can switch existing lines remotely without needing access to your property.
You will receive a NOW Broadband Hub router in the mail a few days before your line is activated. It'll be delivered by Royal Mail, and you will be given a link to track the delivery.
NOW Parental controls
NOW Broadband offers parental controls, which enable parents to control what their children can access online.
The controls include blocking or allowing specific websites, setting age restrictions, and setting time limits for internet access. This feature gives parents peace of mind, knowing that their children are protected from inappropriate online content.
Parental controls are also available with other broadband providers. However, NOW Broadband has some of the most comprehensive parental controls available, making it an excellent choice for families with young children.
NOW Early termination fees
If a customer wishes to terminate their contract with NOW Broadband before the 12-month period is up, they will be subject to early termination fees.
The early termination fee is calculated based on the number of months left in the contract.
If you are on the monthly rolling / no-contract broadband plan, you won’t have to pay an early termination charge.
Now Broadband Frequently Asked Questions (FAQs)
Now offers a variety of broadband and home phone packages, as well as flexible TV memberships for Sky Sports, Sky Entertainment, and Sky Cinema channels. Now Broadband offers broadband services using both ADSL and fibre optic technology.
Now Broadband deals include phone line rental in the price, and as a BT Openreach network provider, an active line is required.
One of the major selling points of Now Broadband is that it offers broadband without needing a credit check. This means that if you have been rejected by another provider, you can turn to Now.
Now Broadband offers a choice of three broadband and home phone packages: Brilliant Broadband, Fab Fibre, and Super Fibre. Brilliant Broadband is a standard broadband service with an average download speed of 11Mbps, while Fab Fibre and Super Fibre are fibre optic packages with average download speeds of 36Mbps and 63Mbps, respectively.
Now Broadband also offers a no-contract basis option for its broadband services, alongside the 12-month contract option. This makes it a flexible option for those who do not want to commit to a long-term contract.
Overall, Now Broadband provides a range of broadband and home phone packages, including ADSL and fibre optic technology, at competitive prices. Its flexible options and lack of credit checks make it an attractive choice for those who want to save money and avoid long-term commitments.
Signing up, for Now, Broadband is a piece of cake! All you need to do is head over to their website, select the membership plan that suits your needs, and enter your details. It’s that simple! You don’t need to worry about providing any complicated documents or filling out lengthy applications.
If you’re switching from another provider, Now Broadband’s hassle-free switching process means you can be up and running in no time. In some cases, if there’s already an active phone line and socket at your address, you might not even need an engineer visit, and the phone line can be switched remotely.
Compared to Sky, NOW Broadband is generally cheaper for pure broadband and TV, with similar costs to TalkTalk or Plusnet.
NOW Broadband’s Super Fibre and Sky Broadband’s premium superfast packages have hardly any difference in speed, both being capable of supporting an entire family as they stream, game, and download files simultaneously.
When compared to BT, NOW Broadband’s prices are lower, with its standard ADSL (Brilliant Broadband) package being one of the cheapest on the market. However, BT’s fibre packages have faster speeds of up to 900Mbps, and its average broadband speeds are broadly in line with rival providers
Now Broadband offers TV memberships that allow customers to access Sky Sports, Sky Entertainment, and Sky Cinema channels.
These TV memberships are flexible and do not require a long-term contract, making it easy for customers to cancel or change their subscriptions. Now Broadband TV memberships are priced competitively and offer access to popular TV channels like Sky Atlantic, Sky Sports, and Sky Cinema, making them a popular choice for customers looking to bundle their TV and internet services.
Now Broadband is owned by Sky and offers similar TV and broadband packages as its parent company. However, unlike Sky, Now Broadband does not require customers to sign long-term contracts for its TV memberships, making it a more flexible option for customers.
When compared to other providers, Now Broadband’s TV packages offer good value for money and competitive pricing. However, customers should compare the specific channels and packages offered by Now Broadband with those offered by other providers to determine which option is best suited for their needs.
According to the Now Broadband website, it is possible to upgrade your broadband package if you currently have NOW Brilliant Broadband or NOW Fab Fibre, but if you already have the fastest package (NOW Super Fibre), there is currently no upgrade path available. The website also notes that prices may change during the contract period.
To upgrade or downgrade your Now Broadband package, you can contact the NowTV Broadband team. The upgrade or downgrade is subject to availability at your postcode and the price increase.
There may be no fee to upgrade or downgrade your package, but your new speed and new price adjustment will take effect on the day of your next bill.
To cancel your Now Broadband subscription, you need to log in to your Now Membership account, select the membership type you want to cancel, and follow the onscreen steps. It is recommended to use a desktop, laptop, or tablet to do this rather than a mobile device.
If you cancel before the end of your 12-month contract (excluding the cooling-off period), you will need to pay an early termination charge, also known as an early cancellation fee. The cancellation fee amount depends on your monthly contract fee and the number of months remaining in your contract.
Cancelling a broadband contract early usually incurs a fee, but under some circumstances, it may be possible to cancel without charge.
Now Broadband offers various special deals and promotions throughout the year. A list of the latest Now broadband deals and promotions can be found here.