When it comes to NOW Broadband, there are several pros and cons to consider. It’s important to consider the pros and cons to determine if they’re the right choice for your household.

Pros:

Cons:

NOW Broadband offers ADSL and fibre internet packages. Each package offers different features and benefits.

While some broadband providers, like Virgin Media, offer broadband without a phone line, NOW Broadband requires a phone line to provide broadband service.

NOW Broadband is delivered via the Openreach network and easy switching is available if you're with BT, Sky, Vodafone, TalkTalk, EE, Plusnet or any other non-cable provider such as Virgin Media, Community Fibre, Hyperoptic, etc.

Recently, Ofcom announced a new One Touch Switch process, which will make it easier and quicker than ever to switch your broadband or home phone provider, requiring only contact with your new provider and not your current one if you are switching from a broadband service that runs on the Openreach phone network to another provider that also uses this network.

NOW Brilliant Broadband

Now Brilliant package is their unlimited broadband entry package on a 12-month or 30-day rolling contract with an average download speed of 11Mbps.

This broadband package is ideal for light users, small households, or those who use the internet mainly for browsing, email, online shopping, and social media.

NOW Brilliant Broadband is also suitable for streaming movies or TV shows, although it may not provide the best experience if multiple devices are using the connection at the same time.

NOW Brilliant Broadband is an ADSL connection, not a fibre connection, which means it is not designed for users requiring faster speeds or heavier usage.

In summary, NOW Brilliant Broadband is a good option for those who need basic internet access with a low monthly cost, but may not be suitable for households with heavier usage or those who require faster speeds.

Now Fab Fibre Broadband

NOW Fab Fibre is their mid-level fibre broadband package that offers an average download speed of 36Mbps. You have the option of a standard 12-month contract or a 30-day rolling contract.

It is suitable for most average-sized households for everyday browsing and entertainment purposes. This speed of broadband is quick enough for several people sharing or an individual who needs more bandwidth than NOW Brilliant Broadband can deliver.

It is an entry-level superfast package that will suit the needs of many households, especially those making the transition from copper to fibre for the first time.

NOW Fab Fibre is recommended as the minimum suitable package for most homes. It is designed to handle basic online activities such as browsing the web, checking emails, and social media, streaming standard-definition videos, and online shopping.

It may not be suitable for online gamers or those who frequently stream 4K content. Therefore, if you are a heavy online gamer or stream 4K content, it is recommended to consider the faster NOW Super Fibre package, which offers an average speed of 63Mbps

You can add a NOW Entertainment, Cinema or Sports Membership TV package to the NOW Brilliant Broadband package.

Now Super Fibre Broadband

NOW Super Fibre is a faster broadband package that offers an average download speed of 63Mbps. You have the option of a standard 12-month contract or a 30-day rolling contract.

It is suitable for large households with many devices that require a lot of bandwidth, such as those who engage in online gaming, 4K streaming, and live streaming on sites like Twitch. The package is also ideal for those who regularly download large files.

You can add a NOW Entertainment, Cinema or Sports Membership TV package to the NOW Brilliant Broadband package.

Comparison of NOW Broadband deals with other providers

NOW Broadband's broadband deals offer a range of features and benefits that make them a good option for customers who want fast and reliable broadband, access to the latest TV shows and movies, and flexible contract terms.

NOW Brilliant and NOW Superfibre broadband offers are among the cheapest on the market.

NOW Broadband offers a 12-month contract as standard.  This means that customers are committed to using NOW Broadband for at least 12 months.

After the 12 months are up, customers can either renew their contract or switch to a different broadband provider.

NOW also offer short-term monthly rolling broadband contracts. At the time of writing, there is an initial one-time £60 setup fee but you benefit from paying the same monthly price as customers locked into the standard 12-month contract.

NOW Broadband offers a range of broadband packages with different internet speed options to suit a variety of needs. Their standard (ADSL) broadband package offers average speeds of 11Mbps, while their fibre packages offer average speeds of 36Mbps or 63Mbps, depending on your choice.

NOW Broadband uses the Openreach network to deliver their broadband services, which covers around 95% of UK households. This means that in most areas, you should be able to get NOW Broadband without any issues.

Now Broadband Coverage Checker

It's worth noting, however, that the actual speeds and coverage you can get may vary depending on your location and the quality of the wiring in your home.

Factors such as distance from the exchange, the number of users sharing the connection, and the type of devices you're using can all affect the speed and quality of your broadband.

Comparison of NOW Broadband's speed and coverage with other providers

When it comes to broadband speed and coverage, NOW Broadband's offerings are fairly competitive with other providers in the UK. However, it's always a good idea to compare different providers to find the best deal for your needs.

If you're looking for faster speeds, providers such as Virgin Media and BT offer fibre packages with speeds of up to 900Mbps, while TalkTalk and Plusnet offer lower-priced fibre packages with speeds of up to 67Mbps.

Other providers such as Virgin Media and Hyperoptic offer their own dedicated networks, which can provide faster and more reliable speeds in certain areas. However, these networks have less coverage than NOW Broadband.

Overall, NOW Broadband's broadband speed and coverage are suitable for most households.

You can add a NOWTV Entertainment, Cinema or Sports Membership add-on to any of the NOW Broadband packages.

You can build your custom NOW Broadband + NOWTV package by first choosing your NOW Broadband package and then customising it with NOWTV membership addons during the checkout process.

What channels does the NOWTV Entertainment Membership include?

The NOWTV Entertainment Membership includes over 300 TV box sets and live channels such as Sky Atlantic, Sky Max, Sky Witness, Sky Comedy, Comedy Central, BSL Zone, Sky Documentaries, Sky Sci-Fi, Sky History, Sky Nature, Gold, Sky Crime, Sky Arts, MTV, Alibi, and NBC News NOW.

In addition to these live channels, users can also access on-demand shows from all of these channels except Sky Showcase, as well as Peacock, which is an on-demand-only channel.

What channels does the NOWTV Cinema Membership include?

The NOWTV Cinema Membership gives you access to over 1000 movies on demand, as well as all of the Sky Cinema channels, including Sky Sky Cinema Premiere,  Sky Cinema Must-See Movie, Sky Cinema Hits, Sky Cinema Action, Sky Cinema Animation, Sky Cinema Family, Sky Cinema Comedy, Sky Cinema, Sci-Fi Horror, Sky Cinema Thriller, Sky Cinema Greats and Sky Cinema Drama.

The service also adds 3-4 premieres each week, spread over the weekend, with the Friday premiere being the main movie of the week.

What channels does the NOWTV Sports Membership include?

The NOWTV Sports Membership includes all 11 Sky Sports channels, including Sky Sports Main Event, Sky Sports Premier League, Sky Sports Football, Sky Sports Cricket, Sky Sports Golf, Sky Sports F1, Sky Sports Action, Sky Sports Arena, Sky Sports Racing, Sky Sports Mix, and Sky Sports News. However, the Sports Mobile Membership only gives access to 5 channels, namely, Sky Sports Premier League, Sky Sports Action, Sky Sports Arena, Sky Sports Racing, and Sky Sports News.

The Sports Extra Membership provides additional channels, including BT Sport 1, 2, 3, and ESPN, as well as Premier Sports 1 and 2.

NOW Broadband also offers a range of call plans. Customers can choose to add the following call plans to their broadband package during the checkout process.

Pay-as-you-go calls

Only pay for the minutes you use. Line rental comes included and you only pay for the calls you make. Ideal if you don’t use your phone line much but need one in case of emergency.

Evening & weekend calls

Unlimited calls to UK landlines and mobile numbers in the evenings between 7pm to 7at am, and weekends. With Evenings & Weekends you get inclusive evening and weekend calls of up to one hour to 01, 02, 03 and UK mobile numbers.

Anytime calls

Unlimited calls for free to UK landline and mobile numbers, 24 hours a day, 7 days a week. Anytime calls cover you for calls of up to an hour to UK landlines, including calls to 01 02, and 03 numbers and UK mobile calls. Your broadband and calls package are on contract for a minimum of 12 months

Customer service and support is important to consider when choosing a broadband provider. Here, we will provide an overview of NOW Broadband's customer service and support, including availability, reviews, and ratings.

Now customer service reviews and ratings

NOW Broadband seems to have mixed reviews.

In the home broadband survey conducted by Broadband Genie, NOW Broadband ranked slightly higher than the average score for customer support with a user rating of 3.69 out of 5.

On Trustpilot, NOW has over 11,666 reviews with many customers praising NOW’s customer support team for their helpfulness and quick response times. However, some customers have reported long wait times when calling NOW’s customer support team, and others have reported issues with the quality of service.

NOW Broadband Customer Support Channels

NOW Broadband offers various customer service and support channels to its broadband customers, including:

Availability of customer support channels

NOW Broadband offers several customer support channels to ensure that customers can get assistance when they need it.

The online help centre is available 24/7; customers can access it from any device with an internet connection.

The live chat service and phone support are available from 8 am to 8 pm seven days a week.

NOW Broadband's social media team is also available to help customers during these hours.

Comparison of NOW Broadband's customer service and support with other providers

NOW Broadband's customer service and support compare favourably with other broadband providers in the UK.

While some customers have reported issues with long wait times and service quality, overall, NOW Broadband's customer support team is known for their helpfulness and quick response times.

Compared to other providers, NOW Broadband's online help and support centre is comprehensive and easy to navigate. The availability of live chat, phone support, and social media support channels makes it easy for customers to get help when they need it.

NOW Broadband Boost is an add-on package for Now TV subscribers that provides a better viewing experience than the standard package.

With NOW Broadband Boost, users can watch ad-free content, enjoy 1080p Full HD resolution, and experience Dolby Digital 5.1 surround sound. It also allows customers to stream on up to three devices at the same time.

NOW Broadband Boost is a unique service offered by NOW Broadband that is not available with other broadband providers. It is an excellent add-on service for those who want to enhance their streaming experience and enjoy high-quality picture and sound.

The NOW Hub Two router is the router provided to its customers as part of their broadband package. It is essentially a rebranded version of the Sky Q Hub.

The router is designed to deliver a faster and more stable broadband connection throughout your home.

The NOW Hub Two router is easy to set up and comes with a user-friendly interface that allows you to manage your broadband settings and monitor your network.

The Hub Two router is also equipped with dual-band Wi-Fi (2.4 GHz and 5 GHz bands), which means that it can handle multiple devices simultaneously, ensuring that your network runs smoothly. It has five internal antennas.

In comparison with other broadband providers, the NOW Broadband Hub Two router is one of the most reliable and efficient routers available.

It is also easy to set up and use, making it an excellent choice for customers who are looking for a user-friendly router.

Credit: sutats@YouTube

The activation and installation process, for NOW Broadband, is designed to be simple and easy and usually takes approximately 2 – 3 weeks.

When you sign up for NOW Broadband, they will let you know if you need an engineer visit is needed and offer a range of available dates and times.

It will be an Openreach engineer installing or reconfiguring your existing phone line. Even if you have a phone socket in your home, you might still need an engineer visit to get your line up and running. On most occasions, they can switch existing lines remotely without needing access to your property.

You will receive a NOW Broadband Hub router in the mail a few days before your line is activated. It'll be delivered by Royal Mail, and you will be given a link to track the delivery.

NOW Broadband offers parental controls, which enable parents to control what their children can access online.

The controls include blocking or allowing specific websites, setting age restrictions, and setting time limits for internet access. This feature gives parents peace of mind, knowing that their children are protected from inappropriate online content.

Parental controls are also available with other broadband providers. However, NOW Broadband has some of the most comprehensive parental controls available, making it an excellent choice for families with young children.

If a customer wishes to terminate their contract with NOW Broadband before the 12-month period is up, they will be subject to early termination fees.

The early termination fee is calculated based on the number of months left in the contract.

If you are on the monthly rolling / no-contract broadband plan, you won’t have to pay an early termination charge.