Finding reliable broadband can be tricky, but Toob Broadband is becoming a popular option for fast and affordable internet in the UK.
Toob Broadband is an excellent choice for those seeking ultra-fast, reliable internet at an affordable price—provided you live in an area where it’s available. With features like symmetrical speeds, no in-contract price hikes, and a straightforward installation process, Toob stands out as a strong contender in the broadband market. However, potential issues with CG-NAT and limited coverage may be worth considering before making the switch.
This review breaks down the key details about Toob, from its features and prices to what customers think about it.
What is Toob Broadband?
Toob is a UK-based broadband provider focused on delivering full-fibre internet services. Founded in 2019, the company operates in the south of England, covering areas like Southampton, Portsmouth, and Camberley. With speeds reaching up to 900 Mbps for downloads and uploads, Toob is aimed at homes and businesses that need fast and reliable internet. Its promise of no in-contract price increases and competitive pricing sets it apart from many providers.
Toob Broadband Packages
Toob Broadband has two great packages, both offering unlimited data and fast speeds. Here’s what they offer and which one might work best for you.
| Broadband Package | Details |
|---|---|
| Toob Full-Fibre Home 150 Broadband | Speeds of up to 150 Mbps for downloads and uploads. Perfect for smaller households or for light internet use like browsing, video calls, and streaming in standard quality. 18-month contract. |
| Toob Full-Fibre Home 900 Broadband | Speeds of up to 900 Mbps for downloads and uploads. Ideal for larger households or families with many devices. Great for streaming in 4K, online gaming, and working from home. 18-month contract. |
Both packages include unlimited data, so you won’t need to worry about running out or slowing down. To see if Toob Broadband is available in your area, you can enter your postcode into our broadband checker. If Toob broadband is not available where you live, we’ll show you broadband deals from other providers available at your postcode.
Best Toob Broadband Packages and Prices in April 2025
Enter Your Postcode to check if Toob is available in Your Area. If toob broadband is not available, the Coverage Checker will display all other broadband providers deals that are available to you.
Key Features of Toob Broadband
- Full-Fibre Connectivity: Toob uses full-fibre technology, which means the fibre optic cables run directly to your home or business. This ensures faster and more reliable internet compared to traditional copper-based connections.
- Symmetrical Speeds: Unlike many providers, Toob offers symmetrical speeds, meaning your upload speeds are just as fast as your download speeds. This is particularly beneficial for video conferencing, uploading large files, and online gaming.
- No In-Contract Price Hikes: Toob promises no price increases during your contract period, providing peace of mind for budget-conscious customers.
- Affordable Pricing: At just £25 per month for 900 Mbps, Toob offers one of the most competitive deals in the market. However, availability is currently limited to specific areas in the south of England.
- No Telephony Included: Toob provides broadband-only services, so if you need a fixed phone line, you’ll need a separate VOIP provider.
- Straightforward Installation: Toob requires two power sockets for its equipment and ensures smooth installation, with engineers working around customer preferences for equipment placement.
Where Can You Get Toob Broadband?
Toob Broadband is expanding its full-fibre network across England, bringing ultra-fast internet to more homes and businesses. Currently, Toob is available in several areas, and the network is growing rapidly. Here’s a list of locations where you can access Toob’s services:
- Bedfordshire: Luton
- Berkshire: Bracknell, Maidenhead, Reading, Slough, Wokingham
- Buckinghamshire: Milton Keynes
- Cambridgeshire: Cambridge, Peterborough
- Derbyshire: Derby
- Dorset: Bournemouth, Christchurch, Poole
- East Sussex: Brighton & Hove, Eastbourne, Hastings
- Hampshire: Aldershot, Blackwater, Eastleigh & Chandler’s Ford, Fareham, Farnborough, Fleet, Gosport & Lee-on-the-Solent, Havant, Locks Heath, Portsmouth & Southsea, Southampton, Waterlooville, Whiteley, Yateley
- Kent: Chatham & Gillingham
- Leicestershire: Leicester, Loughborough
- Lincolnshire: Lincoln
- Norfolk: Great Yarmouth, Norwich
- Northamptonshire: Kettering, Northampton, Wellingborough
- Nottinghamshire: Nottingham
- Suffolk: Bury St Edmunds, Ipswich, Lowestoft
- Surrey: Ash Vale, Camberley & Frimley, Woking
- Warwickshire: Rugby, Warwick & Leamington Spa
- West Midlands: Coventry
- West Sussex: Bognor Regis, Chichester, Worthing
Customer Feedback
Based on user experiences and verified information, here are the highlights:
- Positive Feedback: Customers often praise the consistent speeds, transparent pricing, and excellent customer service. The installation process is also widely regarded as smooth and professional.
- Areas for Improvement: Some users experience disruptions due to CG-NAT, which can impact gaming and certain applications. Additionally, Toob’s coverage is limited to specific areas, meaning not everyone can access its services.
Pros and Cons of Toob Broadband
| Pros | Cons |
|---|---|
| Affordable price (£25/month) | Limited availability |
| Symmetrical upload/download speeds | CG-NAT may cause gaming issues |
| No mid-contract price increases | Static IP costs £8/month extra |
| Reliable full-fibre connection | Occasional service interruptions |
Toob Broadband Installation
As mentioned in the above breakdown of features, Toob’s installation process is straightforward and customer-friendly. Here’s what you can expect:
- Pre-Installation Preparation:
- Customers are advised to clear the area where the router and Fibre Termination Point (FTP) will be installed.
- Toob provides guidance on preparing for installation, including ensuring access to two power sockets and discussing placement preferences with the engineer.
- Installation Day:
- Engineers will install the FTP and router, ensuring the equipment is set up in the most convenient and effective location.
- The process typically takes a few hours, and engineers are trained to minimise disruption.
- Post-Installation Support:
- Once the installation is complete, customers can test their connection and contact Toob’s support team if any issues arise.
- Toob also provides advice on optimising Wi-Fi performance, such as placing the router in a central location and avoiding interference from other devices.
What Happens If You Need to Cancel?
Toob makes cancelling your broadband simple and hassle-free.
If you change your mind before your installation date, you can cancel without any fees. After your service is activated, there’s a 14-day cooling-off period where you can still cancel without paying penalties. If you’re moving to an area where Toob isn’t available, you won’t have to pay early cancellation fees either.
Toob Broadband Router
When you sign up for Toob Broadband, you’ll receive a Linksys Wi-Fi 6 router. This router is designed to make the most of your full-fibre broadband connection and ensures a smooth and fast internet experience at home.
One of the main advantages of this router is that it uses Wi-Fi 6 technology, which offers faster speeds and improved performance, especially when multiple devices are connected. This makes it ideal for busy households where gaming, streaming, and remote work are common.
The router also reduces interference from neighbouring networks. It identifies Wi-Fi signals nearby and adjusts to keep your connection strong and stable. This is particularly helpful in areas with lots of overlapping wireless signals.
Managing your home network is simple with the Linksys app. The app allows you to set up a guest Wi-Fi network for visitors, change your network name and password, and monitor which devices are connected. Parents can even use the app’s parental controls to limit screen time or block certain websites.
For the fastest internet speeds, the router includes Ethernet ports, which let you directly connect devices like gaming consoles, smart TVs, or computers. This hardwired connection ensures ultra-reliable performance, perfect for high-demand activities.
Toob Broadband Traffic Management
Toob’s traffic management policy ensures that all customers enjoy a fair and consistent internet experience. Toob’s commitment to unlimited data and no traffic management during peak hours ensures that customers can stream, game, and browse without interruptions. Toob broadband traffic management policy highlights that Toob does not block or slow down any specific services, making it a great choice for all types of internet users. Here’s an updated look at their approach:
| Category | Policy |
|---|---|
| Blocked Services | None |
| Slowed-Down Services | None |
| Prioritised Services | None |
| Managed Services | None |
| Data Caps or Usage Limits | Unlimited |
| Traffic Management for Heavy Users | Not applied |
| Traffic Management During Peak Hours | Not applied |
Is Toob Broadband Good for Gaming?
Yes, Toob Broadband works well for gaming because of its fast upload and download speeds.
This means you’ll experience fewer delays and smoother gameplay, even in multiplayer games. However, some gamers might face issues because of the network setup called CG-NAT, which can cause problems with certain online games.
If this happens, you can get a static IP address from Toob for an extra £8 per month to fix the issue.
What is CG-NAT?
CG-NAT stands for Carrier-Grade Network Address Translation. It’s a way for internet providers to manage IP addresses more efficiently. Instead of giving every customer a unique public IP address, CG-NAT allows multiple customers to share the same public IP.
While this helps providers save resources, it can sometimes cause problems for things like online gaming, hosting servers, or certain applications that need a unique IP to work properly. If you’re experiencing issues, you might need a static IP address, which gives you a unique IP address just for your connection. Read more about CGNAT.
Is Toob Broadband Good for Working from Home?
Toob Broadband is a great choice for remote workers who need reliable and fast internet.
With upload speeds as fast as download speeds, Toob makes video calls, large file sharing, and online meetings easy and smooth. Whether you’re working alone or sharing the connection with others people in the house, Toob’s full-fibre broadband can handle the traffic without slowing down.
Does Toob Offer Social Tariffs?
Yes, Toob offers social tariffs through its Toob Essentials package. This broadband plan is specifically designed for customers on lower incomes who receive certain government benefits. It provides affordable, full-fibre broadband to help people stay connected without straining their budget.
To be eligible for the Toob Essentials package, customers must be receiving one or more of the following benefits: Universal Credit, Pension Credit, Jobseeker’s Allowance, Employment and Support Allowance, or Income Support. The address where the service is provided must also match the one registered with the Department for Work and Pensions (DWP). Additionally, the service is only available in areas covered by Toob’s broadband network.
Toob Essentials aims to offer reliable, high-speed internet to those who need it most, ensuring that essential connectivity is accessible and affordable for eligible households. If you meet the criteria and live within Toob’s coverage area, this package can be a great option for affordable broadband.
How to Sign Up for Toob Essentials
Signing up for Toob Essentials is straightforward but requires specific steps:
- Contact Toob Customer Service: Orders can only be placed by calling Toob’s customer service team at 023 9300 9300. Online orders or webchat sign-ups are currently unavailable.
- Eligibility Check: When placing your order, you will need to provide your date of birth so Toob can verify your eligibility with the DWP. This check is completed annually for all Toob Essentials customers.
It’s important to note that Toob Essentials does not allow add-ons like Static IP addresses, keeping the service simple and affordable.
Switching to Toob Essentials from Regular Toob Broadband
If you are already a Toob broadband customer, you’ll need to cancel your current agreement (including any add-ons like Static IP) before moving to Toob Essentials. Fortunately, Toob offers a smooth transition process and waives any early termination fees for customers switching to Toob Essentials.
How Does Toob Compare to Virgin Media?
If you’re deciding between Toob Broadband and Virgin Media, it’s important to consider your needs.
Toob offers affordable prices and equal upload and download speeds, making it great for households that want fast internet for streaming, gaming, or working from home.
Virgin Media, on the other hand, has a greater coverage area, so it might be available in more places. If Toob is available in your area, its transparent pricing and no mid-contract price hikes make it a strong competitor.
FAQs About Toob Broadband
Does Toob Broadband have data limits?
No, Toob Broadband offers unlimited data. You can use as much internet as you like without worrying about hitting a cap or paying extra.
Is Toob Broadband good for gaming?
Yes, Toob is great for gaming because of its fast speeds and low lag. However, if you experience issues with certain games, you might need a static IP address, which Toob offers for an additional £8 per month.
What happens if I want to cancel my Toob Broadband?
You can cancel for free before installation or within 14 days after activation (cooling-off period). If you need to cancel after that and you’re moving to an area without Toob, you won’t be charged an early termination fee.
What is Toob Essentials?
Toob Essentials is a special broadband package for people on certain government benefits, like Universal Credit. It provides the same fast speeds as standard Toob plans but at a discounted price for eligible customers.
Is Toob Broadband Good for Working from Home?
For remote workers, Toob’s fast upload speeds and reliable service are big advantages. Whether you’re in video meetings or sending large files, Toob’s full-fibre connection keeps things running smoothly.
Does Toob slow down speeds during busy times?
No, Toob doesn’t use traffic management. This means your internet speed stays consistent, even during peak hours or if the network is busy.
How does Toob compare to other providers like Virgin Media?
oob offers lower prices, symmetrical upload and download speeds, and no in-contract price increases. However, Virgin Media has a larger coverage area, so if Toob isn’t available in your area, Virgin might be an alternative.
Can I use my own router with Toob Broadband?
Yes, you can use your own router with Toob Broadband. However, Toob recommends using the Linksys Wi-Fi 6 router they provide to ensure you get the best performance and compatibility with their full-fibre network.
Does Toob offer any discounts for students?
oob does not currently have specific student discounts. However, their affordable pricing and fast speeds make it a great option for student households.
Does Toob offer parental controls?
Yes, Toob’s Linksys Wi-Fi 6 router includes parental control features. You can use the Linksys app to block certain websites, set time limits, or manage internet access for specific devices.
How does Toob handle network outages?
Toob provides updates on planned maintenance and outages through their network status page. If there’s an unexpected issue, you can contact their support team for real-time assistance.
