Gigaclear Broadband Review

Gigaclear BroadbandRecognising the urgent need for high-speed broadband in rural regions, Gigaclear has emerged as a key player in the market, aiming to bridge the digital divide and deliver ultrafast internet to underserved communities. But is Gigaclear any good in 2024? Let’s delve into its offerings and explore what sets it apart.

As a rural broadband specialist, Gigaclear has earned a reputation for bridging the digital divide by delivering super speedy and stable internet to villages and rural areas. The allure lies in their competitive pricing, making it an appealing option for users seeking an escape from sluggish connections.

Best Gigaclear Broadband Deals in May 2024

Prices may change during contract term.

Package DetailsDownload SpeedMonthly
Gigaclear Full Fibre 200 BroadbandGigaclear Ultrafast 200 Broadband
18 Month contract · £0 Set-up fee
Free Setup for a limited period.

200Mb
Average Download Speed
£17
Per Month
Check Coverage
Gigaclear Full Fibre 500 BroadbandGigaclear Ultrafast 500 Broadband
18 Month contract · £0 Set-up fee
Free Setup for a limited period.

500Mb
Average Download Speed
£20
Per Month
Check Coverage
Gigaclear Full Fibre 900 BroadbandGigaclear Hyperfast 900 Broadband
18 Month contract · £0 Set-up fee
Free Setup for a limited period.

830Mb
Average Download Speed
£49
Per Month
Check Coverage

 

 

Gigaclear’s Ultrafast Full-Fibre Network

Gigaclear prides itself on offering an ultrafast full-fibre network, making it stand out among other broadband providers.

Unlike traditional copper cables, Gigaclear’s network is built on fibre-optic technology, which enables data to travel at the speed of light. This results in lightning-fast download and upload speeds, ensuring a seamless internet experience for users.

The use of full-fibre technology means that the entire network is made up of fibre-optic cables, right up to your doorstep.

This ensures that there is minimal loss of data during transmission, providing a stable and consistent connection. With Gigaclear’s full-fibre network, you can enjoy lag-free gaming, buffer-free streaming, and swift file downloads.

Key Features of Gigaclear Broadband

Gigaclear broadband stands out as a leading player in the quest to bring fast and reliable internet to rural communities. By leveraging cutting-edge technology and innovative solutions, Gigaclear offers a range of impressive features that make it a top choice for those fortunate enough to have access to its services.

Impressive Download and Upload Speeds

At the heart of Gigaclear’s appeal lies its impressive download and upload speeds, setting a new standard for broadband performance.

Unlike traditional providers that rely on a combination of fibre optic and copper cables, Gigaclear’s network is built entirely on a full-fibre (FTTP) infrastructure. This means that fibre optic cables are directly connected to users’ premises, eliminating the limitations posed by copper-based connections. The result? Mind-bogglingly fast download speeds range from 200Mbps to a staggering 900Mbps.

Such ultrafast download speeds are a game-changer, enabling seamless streaming of 4K videos, online gaming without lag, and swift downloads of large files. Whether you’re a content creator, a remote worker, or a digital enthusiast, Gigaclear’s speeds redefine what’s possible with rural broadband.

But it doesn’t stop there. Gigaclear’s upload speeds are equally impressive, and this is where the company truly sets itself apart. In a world where most providers offer asymmetrical connections, with slower upload speeds compared to downloads, Gigaclear delivers symmetrical upload and download speeds.

This symmetry opens up a world of possibilities for online collaboration, video conferencing, and efficient cloud data storage. Uploading large files becomes a breeze, ensuring that your work and personal data flow seamlessly to the cloud.

Full-Fibre (FTTP) Network

One of the key factors behind Gigaclear’s exceptional performance is its reliance on a full-fibre network.

This future-proof technology extends fibre optic cables all the way to users’ premises, ensuring a direct and uninterrupted connection. In contrast, traditional broadband providers often use fibre only up to the street cabinets, leaving the last mile connection to rely on copper cables, which can significantly degrade signal quality over longer distances.

The full-fibre approach taken by Gigaclear not only guarantees exceptional speeds but also offers greater stability and reliability.

Fibre optic cables are immune to electromagnetic interference, weather conditions, and other factors that can disrupt traditional copper connections. This results in a more consistent internet experience, even during peak usage hours.

No Phone Line Required

As a full-fibre provider, Gigaclear delivers its broadband service exclusively through its dedicated fibre optic cables.

This means you don’t need a traditional phone line to access Gigaclear’s ultrafast internet. For many users, this is a significant advantage as it simplifies the setup process and eliminates the need to pay for a phone line that they may not even use.

Gigaclear’s commitment to a phone-line-free solution is particularly valuable for those who primarily rely on mobile phones for communication. By offering broadband independently from a landline, Gigaclear caters to modern connectivity needs while still delivering unmatched internet performance.

No Upfront or Setup Costs

One of the advantages of choosing Gigaclear is the absence of one-off upfront or setup costs. This eliminates any surprise expenses, and users can rest assured that the pricing remains transparent and straightforward.

Pricing and Contract Length

While Gigaclear’s broadband service undoubtedly brings exceptional value to its users, it’s essential to consider pricing and contract length as part of the overall package.

As with any premium offering, Gigaclear’s ultrafast speeds come at a cost. The pricing structure is competitive, with packages starting at £17 per month. However, it’s important to be aware that the introductory rates may increase after the initial contract period.

Gigaclear typically offers 18-month contracts, which is a standard contract length in the broadband industry. As an investment in superior connectivity, this contract duration ensures stable and reliable access to their services for an extended period.

Before committing, it’s advisable to carefully review the terms and conditions to understand any potential changes in pricing or service during the contract period.

Gigaclear Broadband Coverage Checker

Want to check which Gigaclear broadband packages are available at your address?

While Gigaclear’s mission to deliver ultrafast internet to underserved communities is commendable, the availability of its services remains limited. As of the latest data, Gigaclear has approximately 175,000 customers, and its network coverage is primarily focused on rural areas overlooked by larger providers like Openreach and Virgin Media.

Enter your postcode into the Gigaclear broadband coverage checker to see if you can get ultrafast broadband at your address.

Gigaclear Broadband Coverage Checker

 

For those residing in areas without existing Gigaclear coverage, getting Gigaclear’s services might require community support. Building a full-fibre network in rural regions can be costly, and Gigaclear often relies on community demand to justify the investment.

While this approach can lead to enhanced broadband infrastructure for the community, it does add an extra layer of complexity to the process.

Gigaclear Broadband Packages

Gigaclear offers an impressive lineup of broadband packages, each tailored to meet the diverse needs of users in rural areas. Whether you’re a light internet user or a power user with high-demand online activities, Gigaclear has a plan to suit your requirements. Let’s take a closer look at each package:

Superfast 100 – The Superfast 100 package is an excellent entry-level option for small households or individuals who primarily engage in basic online tasks, such as web browsing, social media, and email. With download speeds of up to 100Mbps, you can expect smooth and reliable performance for everyday internet activities.

Superfast 200 – Stepping up to the Superfast 200 package, users can enjoy even faster download speeds of up to 200Mbps. This package is ideal for larger households with multiple devices, moderate streaming, and online gaming needs. It provides a significant upgrade from the Superfast 100, catering to the demands of busier households.

Ultrafast 500 – The Ultrafast 500 package is designed for users with higher internet demands, such as avid gamers, heavy streamers, and households with numerous connected devices. With download speeds of up to 500Mbps, this plan ensures a lag-free and seamless online experience, even with multiple users simultaneously accessing high-bandwidth applications.

Ultrafast 600 – The Ultrafast 600 package offers a step further in speed, delivering download speeds of up to 600Mbps. This plan is well-suited for households with power users who engage in data-intensive activities like 4K video streaming, online collaboration, and large file transfers. It provides an optimal balance between speed and affordability.

Hyperfast 900 – At the pinnacle of Gigaclear’s broadband offerings, the Hyperfast 900 package boasts lightning-fast download speeds of up to 830Mbps. This top-tier plan is perfect for users seeking the ultimate internet experience, such as those running home businesses, requiring seamless video conferencing, or handling data-intensive workloads. It provides unparalleled performance for rural areas, rivalling even urban fibre connections

Symmetrical Upload and Download Speeds

One notable feature that sets Gigaclear apart from many other providers is its symmetrical upload and download speeds.

Unlike most ISPs that prioritise download speed and offer lower upload speeds, Gigaclear provides equal upload and download rates.

This is particularly beneficial for users who regularly upload large files or engage in video conferencing, as it ensures smooth and efficient data transfer in both directions.

Symmetrical speeds also enhance online gaming experiences and enable seamless cloud backup of files and data. With Gigaclear, you can enjoy the same fast upload speed as download speed, regardless of your chosen package.

Gigaclear Customer Service

When it comes to providing top-notch customer service, Gigaclear takes the lead with its UK-based support team that is dedicated to addressing customer queries and concerns. Gigaclear is dedicated to providing excellent customer support to its users, ensuring that any technical issues or queries are promptly addressed.

As a result, they offer multiple contact channels, including phone support, email support, and live chat. This versatility allows users to choose the most convenient method for getting in touch with the support team.

  • Phone Support – Gigaclear provides a customer support helpline, allowing users to speak directly with a representative and receive real-time assistance.
  • Email Support–  Customers can also reach out to Gigaclear via email for non-urgent matters or for submitting queries that do not require immediate attention.
  • Online Support Portal – The company’s website typically includes a support portal with a knowledge base and FAQs that can help users troubleshoot common issues independently.

Verdict: Is Gigaclear Worth It?

Gigaclear is an excellent rural broadband solution. They stand out as a leading rural broadband provider, offering a comprehensive solution for those seeking fast and reliable internet access. Some of the key advantages that make Gigaclear worth considering include:

  • Ultrafast Speeds and Symmetrical Uploads – Gigaclear’s ultrafast broadband speeds are undoubtedly one of its most compelling features. The ability to download and upload data at remarkable rates enables users to enjoy seamless online experiences, whether streaming movies, engaging in video conferencing, or sharing content on various platforms.
  • Full-Fibre Network for Enhanced Stability – The use of a full-fibre (FTTP) network sets Gigaclear apart from many other providers that rely on traditional copper wires. With a dedicated fibre-optic connection reaching directly to your premises, you can expect superior stability and consistent performance, even during peak hours.
  • No Phone Line Requirement – Gigaclear’s broadband service operates independently of the traditional phone line infrastructure. This feature not only simplifies the setup process but also eliminates the need to pay for a landline that you may not use. This results in a more cost-effective and streamlined internet solution.
  • Dedicated Customer Support – Gigaclear prides itself on its customer-centric approach. The company’s commitment to addressing customer inquiries and resolving issues promptly is evident through its Trustpilot rating and positive customer reviews. This level of support ensures that you receive the assistance you need whenever it’s required.

Potential Drawbacks and Realistic Alternatives

While Gigaclear offers an exceptional rural broadband solution, it’s essential to consider some potential drawbacks and alternative options to make an informed decision:

  • Limited Availability – As with any rural broadband provider, Gigaclear’s availability may be limited to certain regions. Before making a decision, it’s crucial to check whether Gigaclear covers your area.
  • Community Support Requirement – In some cases, Gigaclear may require community support or pre-registration to expand its network to specific areas. This community-driven approach aims to ensure that sufficient demand exists for the service.

Alternative Rural Broadband Options

If Gigaclear is not available in your area or you prefer exploring other options, several alternative rural broadband providers and technologies may be worth considering. Some of these alternatives include satellite broadband, fixed wireless, and mobile broadband solutions.

Gigaclear Broadband Frequently Asked Questions (FAQs)

What is Gigaclear Broadband, and what does it offer?

Gigaclear Broadband is an ultrafast full-fibre broadband service that delivers incredibly fast download and upload speeds using its dedicated network. It stands out by focusing on providing high-speed internet access to rural communities, where other services may be lacking. Additionally, Gigaclear offers competitive introductory pricing, making it an attractive option for those seeking high-speed internet in underserved areas.

What areas does Gigaclear broadband cover?

Gigaclear is currently available in rural areas of Berkshire, Buckinghamshire, Cambridgeshire, Devon, Somerset, Essex, Hertfordshire, Gloucestershire, Kent, Leicestershire, West Oxfordshire, Lincolnshire, Northamptonshire and Wiltshire. They are rapidly expanding across other areas so be sure to check your address in their coverage checker.

Does Gigaclear offer business broadband packages?

Gigaclear provides three business broadband packages: Business 100 (Up to 100Mbps), Business 500 (Up to 500Mbps), and Business Ultra (Up to 900Mbps), all with telephone-based customer support and a 24-month minimum contract.

How does Gigaclear’s broadband speed compare to other providers?

Gigaclear offers a range of speeds, including Superfast 200, Ultrafast 300, Ultrafast 500, and Hyperfast 900, all utilizing its full-fibre network. This symmetrical broadband means that the upload and download speeds are the same, which sets Gigaclear apart from most other providers that prioritize download speed. However, it’s worth noting that in the Broadband Genie 2023 broadband awards, Gigaclear’s customers ranked speed satisfaction slightly below average.

Does Gigaclear offer landline service with its broadband packages?

No, Gigaclear doesn’t offer landline service. However, customers can add a VoIP call plan with various options, such as Evening & Weekend calls, Anytime calls, and unlimited calls to over 60 countries, starting from £3 a month.

What is the customer service like with Gigaclear?

Gigaclear prides itself on its UK-based support team, available six days a week. The call centre operates from 8 am to 5.30 pm on weekdays and 10 am to 5 pm on Saturdays and Bank Holidays. On Sundays, customers can use Live Chat between 10 am and 3 pm. Moreover, Gigaclear offers an extensive online support library on its website, providing valuable resources for resolving common queries.

Is Gigaclear broadband a good value for money?

Gigaclear offers competitive pricing, making it a good value for money, especially considering the ultrafast speeds it provides. However, potential customers should be aware of the cost increase that occurs at the end of the initial contract term. To make the most of their broadband service, users are advised to keep track of their contract end date and contact Gigaclear to negotiate the price. Additionally, Gigaclear customers should prepare for an annual price hike scheduled in October 2023, which is subject to the Consumer Price Index plus an additional 3.5%.

What type of Wi-Fi router does Gigaclear offer with its broadband packages?

Gigaclear provides different Wi-Fi routers based on the speed package customers choose. If you opt for a package with speeds over 600Mb, you’ll receive a Linksys Velop tri-band Wi-Fi 6 router. For other packages, you’ll get a Linksys Velop dual-band Wi-Fi 6 router. Existing customers receive a Linksys Velop Wi-Fi 5 tri-band router. Both routers support up to 100 devices per node and have additional Ethernet ports for connectivity expansion. However, some users have reported that the bundled Wi-Fi router could be improved to better match the full potential of the ultrafast broadband service.

Is Gigaclear Broadband widely available, or is it limited to specific areas?

Unfortunately, Gigaclear’s availability is quite limited, with only around 175,000 customers at the time of review. The service focuses on rural locations that have been underserved by other major network providers like Openreach and Virgin Media.

What is the installation process like for Gigaclear Broadband, and how does it differ from other providers?

Gigaclear’s installation process is more involved than traditional providers due to its pure fibre network. The provider physically lays the fibre cable from the nearest point of termination (POT) to the customer’s property, requiring a survey and agreement on the route and NTE placement. While this process may seem disruptive, the cosmetic appearance of the property is usually unaffected once the work is completed.

Are there any drawbacks to using Gigaclear Broadband?

One of the significant drawbacks of Gigaclear is its severely limited availability, making it challenging for many rural users to access the service. For areas without current Gigaclear coverage, potential customers must drum up enough local support to make it viable for Gigaclear to expand its network to their community.

Does Gigaclear offer Smart WiFi options?

Yes, Gigaclear offers Smart WiFi and Smart WiFi Plus as add-ons to enhance the internet experience, providing extra nodes for mesh networking to extend WiFi coverage and improve signal strength.

What are the alternatives to Gigaclear Broadband for rural users?

For users who cannot access Gigaclear, the alternatives often include Openreach network providers like BT or Sky, but the speeds may be lower in rural areas. Virgin Media’s high-speed packages may be available in select areas, but availability can be limited.
Other options may include mobile broadband solutions or satellite broadband, but they may have their limitations and drawbacks.

What is the contract length for Gigaclear Broadband, and is it flexible?

All Gigaclear contracts run for 18 months, which is a fairly standard contract length in the industry. While Gigaclear’s service is highly attractive for those who can access it, the limited availability may make the contract length less relevant for users with no other viable options.

How to get the best out of Gigaclear full-fibre connection

Credit: Gigaclear@YouTube

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