Top 6 UK Broadband Provider Deals

• First class customer service as you would expect from the brand
• Fast switching time (between 10 – 12 days)
• No set up fees for activation, No router delivery charge
• Free Evening and Weekend calls included
• 24/7 Freephone UK customer support

John Lewis Broadband Review – The  Not So Good

• Standard prices are not the cheapest (trade off for exceptional customer service) but they do run Special offers from time to time.

• Sky Speed Guarantee
  SKY guarantee that if your speed falls below your Guaranteed Minimum Download Speed for at least three days in a row in a 30-day period, they will refund you monthly subscription. You can claim twice during your contract period.
• Great Customer Service track record
  Sky received the joint fewest complaints per 100,000 customers measured by Ofcom comparing Sky, Post Office, BT, EE, Plusnet, TalkTalk, Vodafone and Virgin Media fixed for fixed broadband. July 2019 report.
• Dedicated team to ensure switch is smooth
  If you’re with BT, TalkTalk, EE, Vodafone or Plusnet,  SKY will contact your provider to cancel your existing contract and handle the whole switch process for you.
• Sky Wi-Fi Guarantee
  Sky will guarantee at least 3Mbps WiFi in every room of your home, or they will give you your money back or send you a signal booster.
• Additional mini hubs available to extended broadband range
• You can add TV bundled at any time

SKY Broadband Review – The  Not So Good

• Activation Fee
  Similar to BT, Sky have an activation fee of  approx. £19.99 across all packages. They  occasionally run promotions where this fee reduced or waived.

Final Verdict
Sky’s broadband and customer services is very good. The SKY Q hub is one of the best and most reliable routers on the market.

Sky presents the opportunity to consolidate your TV and Broadband services into one reliable provider.  Their base package has more channels than you can get with any other TV provider.

It is inevitable that you may experience broadband issues with any Internet Service Providers (ISP) but with Sky’s solid customer service reputation, you can rest-assured that any issues will be dealt with efficiently.

Sky is not a budget ISP and their broadband prices are slightly higher but their levels of service makes it a good all round solid choice.

• Runs on the same Openreach network as BT and Sky but much cheaper pricing.
• Flexible Contracts – Monthly, 12 Months or 18 Months
• Won several awards for exemplary customer service
• Fast installation time

Plusnet Broadband Review – The  Not So Good

• Pricing may be higher is some areas

Final Verdict
Plusnet offers the best of all worlds in terms of reliability, pricing and customer service.

Their broadband service runs on the Openreach network similar to other popular providers such as BT, SKY, EE, TalkTalk, etc therefore you will be getting the same broadband but cheaper and with better customer service wrapped around it. In addition the previous point, Plusnet is owned by BT.

Plusnet won the most reliable broadband service in the Ofcom 2019 Telcoms report.  If you are looking for a no non-sense affordable and reliable broadband, we recommend to seriously consider Plusnet.

• BT Complete Wi-Fi guarantee
  BT guarantee no less that 10Mb wireless speed in every room and will send out additional wireless extender “discs” to boost Wi-fi speed for slow rooms.
• BT Virus Protect
  BT Virus Protect gives you the latest protection against viruses, spyware, phishing scams and other internet threats. All BT Broadband customers get at least two licences free. Superfast Fibre 2  customers get 15 licences which can be installed on PCs, Macs, and Android phones and tablets.
  
• Free BT Cloud Storage
  Broadband Unlimited and Superfast Fibre customers will receive 200GB free storage.
  Fibre 2 Unlimited customers get 1TB Cloud storage.

BT Broadband Review – The  Not So Good

• 24 Month Contracts
  Long commitment on BT Broadband packages which is not such a bad thing if you are happy with the service.  If you are not happy with the service there are ways to cancel your broadband early.
• Expensive after contract period
  Be sure to check out the market or speak to BT to negotiate a new deal before the end of your contract to avoid a hike in price.
• Activation and Delivery Charge
  Most packages have an activation or delivery charge which ranges between £9.99 – £19.99.

Final Verdict

There are varying online opinions on BT broadband but something that is a fact is that BT came 2nd in the “How satisfied are you with the reliability of your fixed broadband service” section of the Ofcom 2019 broadband survey report.

BT is the parent company of Openreach who maintain the majority of internet circuits in the UK which are used by other ISPs such as Plusnet, EE, TalkTalk, Sky, etc.

In some areas you can get download speeds of up to 300+ Mbps!

As a BT customer, you will have access to over 5 million Wi-fi hotspots which can be useful if you are always roaming away from home or have a limited mobile phone data package.

You can choose to bolt on additional TV channels such as BT Sport, Sky Sports Main Event and Extra, Sky Cinema and many other premium channels.

• Fastest Broadband Speed in the UK
• Cheap and Fast. What more could you ask for.
• Symmetrical speed (same download & upload speed)
• Full fibre broadband
• No phone line needed

Hyperoptic Broadband Review – The  Not So Good

• Limited coverage

Final Verdict

Hyperoptic broadband is mainly available in residential apartments. They tend to work with new build developers to make their broadband services available for the whole block.

Hyperoptic broadband is extremely fast if you are fortunate enough to have it available in your area/apartment. Their 1Gb broadband package is the fastest in UK.

In terms of broadband speed, the next nearest suppliers are VirginMedia with their fastest speed at around  516Mbps, BT at 314Mbps and EE’s 300Mbps broadband.

Their broadband packages are one of the cheapest and fastest on the market coupled with their excellent Trustpilot customer feedback, Hyperoptic broadband is a no-brainer if it is available in your area.

• Up to 300Mbps Broadband Speed available in some areas
• Broadband and TV packages available

EE Broadband Review – The  Not So Good

• Limited availability on their high speed (145+Mbps) broadband packages

Final Verdict

EE broadband services are straight forward, no frills value for money.  Their broadband service is provided via the BT network so should be available across most areas in the UK.

EE are one of a few broadband providers that offer speeds of up to 300Mbps but availability is limited.  If you are fortunate enough to live in a coverage area, this extremely good value for money.

EE also offer broadband and TV packages in partnership with Apple TV 4K which includes BT Sport.

EE’s customer service and broadband reliability ranked as good in the last Ofcom ISP review.