Best UK Internet Broadband Service Provider
Who is the best UK Internet Broadband Service Provider?
This is one of the most frequently asked questions and searches on google.
The UK broadband market is very competitive.
The majority of broadband providers are LLU operators using the same BT Openreach infrastructure and therefore the differentiator between service providers is customer service and satisfaction.
Ofcom, the UK Telecoms regulator monitors and conducts research into the levels of customer service and satisfaction across the ‘main’ communications service providers in the UK.
The main communication service providers are those with a market share of 4% and above. The UK Broadband suppliers reviewed were:
We have reviewed all 47 pages of the latest Ofcom report and broken it down into a simple to digest summary.
The Ofcom report surveyed existing UK Broadband ISP customers and asked them the following questions.
How satisfied are you with the reliability of your fixed broadband service?
TalkTalk remains at the bottom of the scale when it comes to reliability year on year.
Breakdown of the number of customers surveyed: BT(507), EE (136), Plusnet (124), Sky (603), TalkTalk (414), Virgin Media (447).
How satisfied are you with the speed of service while online?
Although the have the one of the faster Broadband Speeds in UK, Hyperoptic Broadband were not reviewed as they do not have a market share of 4% or above.
TalkTalk customers were the least satisfied.
Breakdown of number of customers surveyed: BT(505), EE (136), Plusnet (125), Sky (600), TalkTalk (411), Virgin Media (447)
How likely would you be to recommend your ISP to a friend or family member?
TalkTalk had the least customers that would recommend their broadband service to others.
Breakdown of number of customers surveyed: BT(507), EE (136), Plusnet (125), Sky (604), TalkTalk (416), Virgin Media (448)
Which customers were most satisfied with their overall service?
TalkTalk customers were least satisfied with the overall service.
Breakdown of the number of customers surveyed: BT(505), EE (136), Plusnet (125), Sky (600), TalkTalk (411), Virgin Media (447).
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