Best UK Internet Broadband Service Provider

Who is the best UK Internet Broadband Service Provider?

This is one of the most frequently asked questions and searches on google.

The UK broadband market is very competitive.

The majority of broadband providers are LLU operators using the same BT Openreach infrastructure and therefore the differentiator between service providers is customer service and satisfaction.

Ofcom, the UK Telecoms regulator monitors and conducts research into the levels of customer service and satisfaction across the ‘main’ communications service providers in the UK.

The main communication service providers are those with a market share of 4% and above. The UK Broadband suppliers reviewed were:

We have reviewed all 47 pages of the latest Ofcom report and broken it down into a simple to digest summary.

The Ofcom report surveyed existing UK Broadband ISP customers and asked them the following questions.

How satisfied are you with the reliability of your fixed broadband service?

In summary, there was an increase in customer satisfaction and reliability across all providers with Plusnet coming up as most reliable followed closely by BT Broadband and Virgin Media.

TalkTalk remains at the bottom of the scale when it comes to reliability year on year.

Source: Ofcom Customer Satisfaction Tracker survey 2019

Breakdown of the number of customers surveyed: BT(507), EE (136), Plusnet (124), Sky (603), TalkTalk (414), Virgin Media (447).

How satisfied are you with the speed of service while online?

Virgin Media customers were most satisfied with the speed of their internet service followed by SKY & Plusnet. BT Broadband and EE came in at joint 4th.

Although the have the, fastest Broadband Speed in UK, Hyperoptic Broadband were not reviewed as they do not have a market share of 4% or above.

TalkTalk customers were the least satisfied.

Source: Ofcom Customer Satisfaction Tracker survey 2019

Breakdown of number of customers surveyed: BT(505), EE (136), Plusnet (125), Sky (600), TalkTalk (411), Virgin Media (447)

How likely would you be to recommend your ISP to a friend or family member?

Virgin Media and Plusnet customers were the most likely to recommend a friend or family member.

TalkTalk had the least customers that would recommend their broadband service to others.

Source: Ofcom Customer Satisfaction Tracker survey 2019

Breakdown of number of customers surveyed: BT(507), EE (136), Plusnet (125), Sky (604), TalkTalk (416), Virgin Media (448)

Which customers were most satisfied with their overall service?

Virgin Media and Plusnet customers were the most satisfied.

TalkTalk customers were least satisfied with the overall service.

Source: Ofcom Customer Satisfaction Tracker survey 2019

Breakdown of the number of customers surveyed: BT(505), EE (136), Plusnet (125), Sky (600), TalkTalk (411), Virgin Media (447).

Common questions addressed by this article
  • Which is the Best UK internet broadband service provider
  • Which is the Best internet service provider UK
  • What is the Best broadband service in the UK
  • Which is the best internet service provider in UK?
  • Best Internet service providers in the UK
  • Which is the best UK broadband provider?
  • What is the most reliable broadband?
  • Which is the best broadband provider in UK?
  • Who is the most reliable UK ISP
  • Which is the best Internet service provider?

 

How useful was this page?

Click on a star to rate it.

Average rating 4.8 / 5. Vote count: 8633

Be the first to rate this page.

We're sorry that this page was not useful for you.

Help us improve the information on the page.

Tell us how we can improve this page?

You may also like...