Best UK Internet Broadband Service Provider
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Who is the best UK Internet Broadband Service Provider?
This is one of the most frequently asked questions and searches on google.
The UK broadband market is very competitive.
The majority of broadband providers are LLU operators using the same BT Openreach infrastructure and therefore the differentiator between service providers is customer service and satisfaction.
Ofcom, the UK Telecoms regulator monitors and conducts research into the levels of customer service and satisfaction across the ‘main’ communications service providers in the UK.
The main communication service providers are those with a market share of 4% and above. The UK Broadband suppliers reviewed were:
We have reviewed all 47 pages of the latest Ofcom report and broken it down into a simple to digest summary.
The Ofcom report surveyed existing UK Broadband ISP customers and asked them the following questions.
How satisfied are you with the reliability of your fixed broadband service?
In summary, there was an increase in customer satisfaction and reliability across all providers with Plusnet coming up as most reliable followed closely by BT Broadband and Virgin Media.
TalkTalk remains at the bottom of the scale when it comes to reliability year on year.
Source: Ofcom Customer Satisfaction Tracker survey 2019
Breakdown of the number of customers surveyed: BT(507), EE (136), Plusnet (124), Sky (603), TalkTalk (414), Virgin Media (447).
How satisfied are you with the speed of service while online?
Virgin Media customers were most satisfied with the speed of their internet service followed by SKY & Plusnet. BT Broadband and EE came in at joint 4th.
Although the have the one of the faster Broadband Speeds in UK, Hyperoptic Broadband were not reviewed as they do not have a market share of 4% or above.
TalkTalk customers were the least satisfied.
Source: Ofcom Customer Satisfaction Tracker survey 2019
Breakdown of number of customers surveyed: BT(505), EE (136), Plusnet (125), Sky (600), TalkTalk (411), Virgin Media (447)
How likely would you be to recommend your ISP to a friend or family member?
Virgin Media and Plusnet customers were the most likely to recommend a friend or family member.
TalkTalk had the least customers that would recommend their broadband service to others.
Source: Ofcom Customer Satisfaction Tracker survey 2019
Breakdown of number of customers surveyed: BT(507), EE (136), Plusnet (125), Sky (604), TalkTalk (416), Virgin Media (448)
Which customers were most satisfied with their overall service?
Virgin Media and Plusnet customers were the most satisfied.
TalkTalk customers were least satisfied with the overall service.
Source: Ofcom Customer Satisfaction Tracker survey 2019
Breakdown of the number of customers surveyed: BT(505), EE (136), Plusnet (125), Sky (600), TalkTalk (411), Virgin Media (447).
