Brsk Broadband Review: A Complete Guide to This Full Fibre Provider
If you’re frustrated with slow, unreliable internet, Brsk Broadband could be just what you’re looking for. They’ve built a reputation for fast speeds, clear pricing, and excellent customer service, which is why more and more UK households are choosing them over other providers.
Brsk uses cutting-edge fibre technology to deliver a dependable connection, whether you’re streaming, gaming, or working from home. This guide will walk you through all the important details about Brsk, including their broadband packages, pricing, and how they compare to other Internet Service Providers (ISPs) such as Virgin Media.
What Makes Brsk Broadband Unique?
Brsk takes a modern approach to internet services, offering something that many traditional providers lack. Here’s why they stand out:
- Full Fibre Connection: Brsk uses Fibre-to-the-Premises (FTTP) technology, meaning fibre cables are connected directly to your home. This ensures faster and more reliable internet.
- Same Upload and Download Speeds: Unlike some providers, Brsk offers symmetrical speeds, which means uploads are just as fast as downloads—ideal for work-from-home setups or online gaming.
- Fixed Pricing: Brsk promises no mid-contract price hikes, so you know what you’re paying every month.
- Unlimited Data: You can stream, download, and browse as much as you want without worrying about hitting a cap.
- Customisable Add-Ons: You can enhance your plan with extra features like BetterWiFi for larger homes or BetterTV for all your entertainment needs.
Brsk Broadband Plans and Pricing
Brsk offers four main packages to suit a variety of households:
| Package | Speed | Best For | Price |
|---|---|---|---|
| BetterNet150 | Up to 150 Mbps | Browsing, HD streaming, smaller households | £24/month |
| BetterNet500 | Up to 500 Mbps | Moderate streaming, families, gaming | £30/month |
| BetterNet1000 | Up to 900 Mbps | Heavy streaming, large households | £37/month |
| BetterNet2000 | Up to 2 Gbps | Tech enthusiasts, ultra-heavy users | £55/month |
Add-Ons to Enhance Your Plan:
- BetterWiFi (£10/month): Expands your Wi-Fi coverage, perfect for large homes.
- BetterPhone (£4/month): Keep your landline number and enjoy clear call quality.
- BetterIP (£5/month): Get a static IP address for hosting or advanced network needs.
- BetterTV (£10/month): Access all your favourite TV shows, movies, and more in one place.
All of Brsk’s plans include free installation, saving you up to £150, and there are no data limits.
Brsk Broadband Coverage and availability
Brsk Broadband is currently rolling out its full fibre network in several regions across the UK. Here’s a list of areas where Brsk is available or expanding:
- West Yorkshire: Including towns like Bradford, Bingley, and Keighley.
- Lancashire: Covering areas such as Burnley, Padiham, and Darwen.
- Greater Manchester: Expanding into parts of Cheshire, including Wilmslow and Stockport.
- West Midlands: South Birmingham and Stourbridge are among the locations being connected.
If Brsk Broadband sounds like the ideal provider for your home, the first step is to check if it’s available in your area. While Brsk is expanding its full fibre network to more regions, its current coverage is limited to select towns and cities across the UK. Using their postcode checker is the quickest way to find if they are available in your area.
If Brsk Broadband isn’t available in your area yet, you can still find great broadband options using our postcode checker. This tool makes it easy to see all the providers and deals that are available at your address.
Simple, Easy and Hassle-Free Installation
Brsk makes the installation process smooth and customer-focused, starting with scheduling an appointment. When signing up for a plan, you can select a convenient installation date and time using their online portal. If you’re unable to schedule it at the time of placing your order, Brsk will follow up with you to arrange a suitable date.
Their approved engineers handle the installation professionally, ensuring the fibre connection is routed correctly to your home. The equipment, including the ONT (Optical Network Terminal) and router, is installed and tested to confirm everything is working as it should. Brsk prioritises quality, using high-grade tools and approved installation methods to minimise disruptions during the setup process.
Standard installations are free of charge, saving customers up to £150. However, in cases where additional work is required—like routing cables through complex areas or special surface reinstatements—Brsk provides a written estimate upfront for what’s called a non-standard installation. This ensures transparency and gives customers full control over the extra costs involved.
If safety or logistical concerns arise during installation, Brsk technicians will conduct a risk assessment and notify you if the installation needs to be rescheduled. The process also requires someone over 18 years of age to be present throughout the installation. Once the work is complete, the broadband service is activated, allowing you to enjoy your internet immediately.
Why Brsk Is Great for Different Households
- For Families: With high speeds and no data caps, Brsk can handle multiple devices streaming, browsing, and gaming at the same time. Their symmetrical speeds mean no lag during video calls or online classes.
- For Remote Workers: If you work from home, Brsk is ideal for reliable video calls, uploading files, and staying connected. Their symmetrical speeds also make cloud-based tools smoother to use.
- For Gamers and Heavy Users: Brsk’s faster plans, like BetterNet1000 and BetterNet2000, are perfect for online gaming and downloading large files. You won’t have to deal with buffering or lag.
Ready to switch to Broadband Providers? Use our broadband comparison tool to check the latest broadband deals in your area.
Comparing Brsk and Virgin Media
When it comes to broadband, picking the right provider is important, especially when considering options like Brsk and Virgin Media. Virgin Media is a big name in the UK, known for covering most parts of the country and offering some of the fastest internet speeds available.
On the other hand, Brsk is newer and focuses on affordable full fibre broadband with great customer service and speeds that match for uploads and downloads.
Both providers have their strong points, but which is better for you depends on your needs. Here’s how they differ:
| Feature | Brsk Broadband | Virgin Media |
|---|---|---|
| Technology | Full Fibre (FTTP) | Cable (part fibre) |
| Upload Speeds | Symmetrical (same as download) | Slower than download |
| Pricing | Lower, starting at £24/month | Higher, starting at £35/month |
| Coverage | Limited areas (expanding) | Nationwide availability |
| Customer Service | Local and personal | Large centralised centres |
Brsk is ideal if you need equal upload and download speeds, while Virgin Media may suit those who need ultra-fast downloads and live in areas where Brsk isn’t available yet.
Customer Reviews: What Do People Say About Brsk?
Brsk has been widely praised for its excellent customer service, straightforward installation process, and reliable internet speeds. Many customers appreciate the transparency of Brsk’s pricing. There are no hidden costs or unexpected fees, which means users can trust that their bills will stay consistent throughout their contracts.
Another highlight is the quick setup process. Most installations are completed in under two hours, ensuring minimal disruption to your day. This efficiency, combined with professional service from their technicians, has left a positive impression on many customers.
In terms of performance, Brsk delivers strong and stable connections, even during peak usage hours. Users have noted how dependable the service is for activities like streaming, gaming, and working from home.
However, Brsk’s limited coverage can be a drawback for those outside their service areas. The good news is that the company is actively working to expand its network, bringing their reliable and affordable broadband to more homes across the UK.
How to Contact Brsk Broadband
If you need to get in touch with Brsk, there are several ways to do so. Whether you have a question, need support, or want to learn more about their services, here’s how you can contact them:
- Send an Email: For general support or assistance, you can email Brsk at support@brsk.co.uk. This is a great option for troubleshooting issues or asking about your broadband service.
- Call Their Sales Team: If you want to ask about Brsk’s broadband deals or sign up for a package, you can call their sales team on 0330 088 0564. They’re available Monday to Friday from 8:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 5:00 PM.
- Use the Brsk Portal: If you’re already a Brsk customer, you can log into their account portal to manage your services or report any issues. The portal is a handy tool for making changes to your plan or contacting support directly.
- Complaints: If you have a complaint, Brsk has a dedicated email for this: complaints@brsk.co.uk. They also have a complaints policy that explains how they handle disputes and what steps you can take if you’re not happy with their response.
- Write to Them: You can also contact Brsk by post. Their business address is: Unit H, The Courtyard, Tewkesbury Business Park, Tewkesbury, United Kingdom, GL20 8GD.
FAQs About Brsk Broadband
What areas are covered by Brsk Broadband’s services?
Brsk Broadband is currently available in regions such as West Yorkshire (including Bradford, Bingley, and Keighley), Lancashire (Burnley, Padiham, and Darwen), Greater Manchester (parts like Wilmslow and Stockport), and South Birmingham (Stourbridge). Their network is expanding, so check your postcode to see if it’s available in your area.
What internet speeds does Brsk Broadband offer?
Brsk Broadband provides plans with speeds ranging from 150 Mbps to 2 Gbps. These speeds cater to everything from basic internet use to heavy activities like gaming and 4K streaming.
What is full fibre broadband, and how is Brsk different?
Full fibre broadband connects fibre cables directly to your home, which improves speed and reliability. Brsk sets itself apart by offering symmetrical speeds—where upload and download speeds are equal—making it ideal for video calls, uploading files, and gaming.
What does Brsk’s installation process look like?
Brsk offers free standard installations. Once you sign up, a technician will install fibre cables directly to your home and set up equipment like a router. For non-standard installations, Brsk provides a quote in advance if extra work is needed.
Are Brsk’s prices fixed during a contract?
Yes, Brsk offers fixed pricing, meaning there are no mid-contract price increases. You’ll pay the same rate throughout your contract term, with no unexpected charges.
What add-ons does Brsk Broadband offer for customers?
Brsk provides optional add-ons like BetterWiFi (£10/month) for larger homes, BetterTV (£10/month) for entertainment, BetterPhone (£4/month) for landline services, and BetterIP (£5/month) for a static IP address.
Is Brsk Broadband suitable for gaming?
Yes, Brsk’s symmetrical speeds, low latency, and high-speed plans make it an excellent option for gamers, allowing for smooth gameplay and quick downloads.
How do I contact Brsk Broadband for support or questions?
You can email Brsk at support@brsk.co.uk or call their sales team at 0330 088 0564. Existing customers can also use the account portal on their website to report issues or make changes.
What contract options does Brsk offer?
Brsk provides flexible plans, including month-to-month contracts for those who prefer shorter commitments and 24-month contracts for lower prices.
How does Brsk compare to larger providers like Virgin Media or BT?
Brsk offers affordable pricing, symmetrical speeds, and customer-focused service, unlike larger providers that often prioritise download speeds. However, Brsk’s coverage is currently more limited, so availability may depend on your location.
