Hyperoptic Fibre broadband review

Is Hyperoptic Broadband any good?

Hyperoptic is one of the fastest-growing broadband providers in the UK, with a reputation for delivering ultrafast broadband speeds and reliable connectivity. But, is Hyperoptic any good?

In this review, we’ll take an in-depth look at Hyperoptic broadband to help you decide if it’s the right choice for your needs. We’ll explore everything from their packages and pricing to their customer service and overall performance

Hyperoptic Overview and Key Facts

• Hyperoptic is the UK’s largest residential gigabit (1,000Mbps) broadband provider
• Hyperoptic broadband packages come in flavours of 30Mb, 50Mb, 150Mb, 500Mb and 1Gb speeds
• Variable contract lengths which include 12 months, 24 months and rolling monthly contracts
• Offers symmetrical speeds –  same download & upload speed
• Hyperoptic runs its own dedicated Fibre-to-the-Premises (FTTP) network
• Hyperfast UK broadband speed
• Currently available across 28+ cities and towns across the UK.
• Excellent reviews status on trustpilot.com

Hyperoptic Broadband Customer Reviews Rating

Hyperoptic broadband has an excellent rating on Trustpilot.

Best Hyperoptic Broadband Deals in December 2023

Get up to 9 Months of Free Hyperoptic Broadband!

Hyperoptic offers a Switch Now product that can help you avoid price hikes from other providers.

Every year, major providers raise their prices mid-contract, but with Hyperoptic, you can lock in a deal with no price increases during commitment periods. Plus, if you switch now, you can get up to 9 months of free service while your current contract ends.

Switching is simple! Simply pick your broadband speed and order any 24-month residential package through their Switch Now service.

Hyperoptic will give you up to 9 months of free to cover your remaining commitment period with your current provider. And if you’re not happy with the service, you can leave with no exit fees and no hard feelings thanks to their 30-day satisfaction period.

Hyperoptic online promotion discount code December 2023

Use the following Hyperopic promo code to Save up to 40% on Hyperoptic full-fibre broadband

Hyperoptic PROMO CODE December 2023

Promo code: HYPERDEAL
Promotion Code Valid: December 2023

Hyperoptic Broadband speeds

The upload speeds offered by most Internet broadband providers are pretty underwhelming. This is where Hyperoptic standout with its Symmetrical Speed fibre broadband. The only catch is whether they are available in your area. Hyperoptic uses fibre all the way to your home unlike other UK broadband ISPs (Internet Service Providers) who use copper for some of the connection points.

Hyperoptic Speed Test

Check out this Hyperoptic speed test performed by a customer.

Hyperoptic December 2023 Coverage & Availability checker

Want to check if Hyperoptic broadband is available in your area?

If you’re curious about whether Hyperoptic’s gigabit-capable full-fibre broadband is available in your area, you can use their coverage and availability checker. This tool allows you to enter your postcode and instantly find out if Hyperoptic is available in your area, and what packages are on offer.

With over 64 places covered across the UK, there’s a good chance that Hyperoptic’s high-speed broadband could be available to you. By using the availability checker, you can take the first step towards joining the thousands of satisfied Hyperoptic customers who are already benefiting from faster internet speeds and more reliable service.

Use the button below to head over to Hyperoptic’s website to use their coverage checker and check out their latest offers.

Hyperoptic Broadband Pros and Cons

Hyperoptic broadband Pros

• Unlimited usage on all products, without traffic shaping or throttling
• There’s no need for a landline. Options of just broadband or Broadband with a phone
• The phone line basic package also includes free evening and weekend UK landline calls
• 1 GB maximum broadband speed with an average of around 900Mbps!
• Incredible Symmetrical Speeds – same download and upload speeds
• Variable contract lengths from monthly rolling to 24-month contracts
• No fair use policy, therefore, no restrictions on the amount you can download/upload.
• No-nonsense fibre provider with bare minimum average speeds of 50Mb

Hyperoptic broadband Cons

• Not available across the whole of the UK. Use their coverage checker to see if they are in your area.
• Initial term price may rise after 12 months but that the is stand across the industry.
• No TV bundles are available

How fast is your broadband?
Use our broadband speed test tool to find out.

Current Hyperoptic Offers and Deals

Hyperoptic has internet packages starting as low as £17.99. Check out the promo section at the top of this page or head over to their website for the latest offers.

Hyperoptic Customer service

Hyperoptic offer a 24/7 customer support service. Hyperoptic customer support options range from the phone, chat, email and social media.

Hyperoptic Router and installation

Hyperoptic packages come with the HyperHub router that supports a wired speed of 1Gbps. Back in May 2018, it was reported that there was a security flaw in the Hyperoptic HyperHub ZTE router but this was quickly resolved. The flaw was that the ZTE routers all had the same default username and password.

Hyperoptic Summary/verdict

Hyperoptic offer Hyperfast UK broadband speed and have the right elements to become a more formidable player in the industry. The only thing letting them down at the moment is coverage so if you are lucky enough to have them in your area and have a requirement for high-speed internet then this is a no-brainer. With average speeds of 900Mbps, they are an absolute high bandwidth user and online gamers’ delight!

Hyperoptic Broadband Frequently Asked Questions

What makes Hyperoptic broadband a good choice for users?

Hyperoptic is an excellent choice because it offers full fibre-to-the-premises (FTTP) connections, delivering impressive speeds ranging from 50Mbps to 900Mbps. It is also highly affordable, with competitive prices that are lower than many major providers. However, please note that its availability is limited compared to some other providers.

 

How does Hyperoptic's pricing compare to other broadband providers?

Surprisingly, Hyperoptic offers high-speed broadband at affordable prices.

Their entry-level 50Mb package is often cheaper than slower deals from other providers. The 150Mb service is particularly appealing, providing faster internet at a reasonable cost. Even their gigabit package is competitively priced.

Do I need a phone line to sign up for Hyperoptic broadband?

No, there's no requirement to have a phone line when you sign up for Hyperoptic broadband.

They offer both long-term contracts and flexible rolling monthly deals, allowing you to choose the best option for your needs

Can I bundle Hyperoptic broadband with a TV package?

Yes, you can! Hyperoptic has partnered with Sky to provide Sky Glass TV as part of a bundle.

This means you can enjoy a seamless, all-in-one entertainment experience without needing a satellite dish, as long as Hyperoptic is available in your area.

How does Hyperoptic's customer service compare to other providers?

Hyperoptic has received positive customer reviews, boasting an impressive 4.5 out of 5 rating on TrustPilot based on over 19,000 reviews.

While it doesn't feature in Ofcom's latest customer satisfaction report due to its smaller coverage, the high TrustPilot rating suggests that customers are generally happy with the service provided by Hyperoptic.

What kind of broadband speeds can I expect with Hyperoptic?

Hyperoptic offers a variety of packages with different speeds to cater to your needs.

You can choose from 50Mb Fast Fibre, 150Mb Superfast Fibre, 500Mb Ultrafast Fibre, or even 1Gb Hyperfast Fibre options, depending on your requirements and location.

Is Hyperoptic available everywhere in the UK?

Unfortunately, Hyperoptic's coverage is limited to 13 cities and towns across the UK, including London, Cardiff, Bristol, Brighton, Reading, Manchester, Leeds, Liverpool, Sheffield, Birmingham, Glasgow, Newcastle, and Nottingham.

It doesn't have the same reach as providers on the BT Openreach network.

 

What makes Hyperoptic broadband stand out from other providers in the UK?

Hyperoptic is known for its incredibly fast speeds, offering full fibre connections with packages ranging from 50Mbps to 1Gbps.

They've built their own network, focusing on apartment blocks in big cities, and you don't need a phone line to use their service. However, their availability is quite limited compared to other national providers.

 

How do Hyperoptic's upload speeds compare to other providers?

Unlike many providers, Hyperoptic offers symmetrical speeds for their 150Mbps, 500Mbps, and 1Gbps packages, meaning the upload and download rates are the same. This can be a huge advantage if you frequently deal with large files like video or audio.

However, their 50Mbps package has a lower upload speed of 5Mbps.

Is Hyperoptic's customer service reliable?

Yes, Hyperoptic has a 24-hour customer support team available to assist you with any issues related to your service, such as router problems or connection issues. You can reach them via phone, live chat, or email.

Although there might be occasional complaints about delayed or missed engineer visits, overall customer feedback is generally positive.