Sky Cancellation Number – How to cancel Sky Broadband Services

A Straightforward Guide to Cancelling Sky Broadband

Thinking about leaving Sky Broadband? The easiest way to cancel is to call Sky’s dedicated cancellation numbers 0333 759 0422 or 0333 759 3261 to speak to Sky’s cancellations team.

Whether you’re switching for better speeds, frustrated with the service, or trying to cut costs, there’s a clear way to get it done. This guide will walk you through every step to ensure your cancellation goes off without a hitch.

What You Need to Know at a Glance

• Call 0333 759 0422 or 0333 759 3261 to speak directly with Sky’s cancellations team.
• You’ll need to give at least 14 days’ notice, except when switching with the One-Touch Switch system.
• If you’re ending your contract early, termination fees might apply unless you qualify for specific exceptions.
• Sky requires you to send back any loaned equipment, like routers, using their pre-paid return label.
• If you’ve just signed up, the 31-day cooling-off period lets you cancel without penalties.

Reasons People Cancel Sky Broadband

Life changes. And so does internet needs. Here are some common reasons why people may want to  part ways with Sky Broadband.

1. Found a Better Deal – Other Internet Service Providers (ISPs) may be offering faster speeds, lower prices, or both.  If you’ve spotted a broadband deal that fits your budget better, switching might make sense.
2. Poor Performance – Nothing’s more frustrating than paying for fast internet and getting a connection that barely holds up. If your broadband speeds are much lower than promised or your service keeps dropping, you can leave penalty-free if Sky doesn’t fix the issue within 30 days.
3. Moving to a New Address – If you’re moving, Sky might not be an option at your new address. This is a good opportunity and will force you to switch to a different service provider available at your new address.
4. Price Hikes – Broadband contracts can be tricky when prices rise mid-term. If Sky increases your monthly price during the contract (where annual price increase are not written into your contract), Ofcom regulations let you cancel within 30 days of receiving the notice—no fees, no hassle.
5.  Switching to a Non-Openreach Network – Sky uses the Openreach network, like many other UK Internet Service Providers. If you’re moving to Virgin Media or other independent networks, you’ll need to cancel Sky directly since One-Touch Switch won’t handle this type of transfer.

Steps to Cancel Sky Broadband

Step 1: Check Your Contract Details – Log in to your My Sky account or contact their customer service to review your contract. If you’re mid-contract, Sky could charge early exit fees. Knowing the details will help you prepare.

Step 2: Reach Out to Sky to Cancel – Sky’s dedicated cancellation numbers are 0333 759 0422 or 0333 759 3261, but that’s not your only option. You can also:

• Live Chat or Messaging Tool: You can use the live chat or messaging feature available on the My Sky account page to connect with a Sky expert. Once logged in, you’ll have the option to send a cancellation request or discuss your account details in real-time. This service is typically available between 9:00 AM and 7:30 PM, seven days a week. Don’t worry if your query isn’t addressed immediately—your conversation will be logged, allowing you to pick it up later without having to start over.
• Email Your Cancellation Request: For those who prefer email, you can send your cancellation request to mysky@sky.uk. When emailing, make sure to include your full name, account number, address, and contact details to help Sky identify your account quickly. This method allows you to have a written record of your request and any follow-up communication, which can be useful for tracking your cancellation process.
• Send a Letter by Post: If you prefer a more traditional approach, you can send a written cancellation request via post to Sky Subscriber Services Ltd, PO Box 43, Livingston, EH54 7DD. In your letter, provide all the necessary account details, including your name, account number, and address. Keep in mind that written replies from Sky will be sent to the billing address linked to your account, so ensure it’s up to date before sending your request. This method is slower but still effective if you’re not in a rush.

Step 3: Give Proper Notice –  Sky requires at least 14 days’ notice for cancellations. If you’re switching providers within the Openreach network, your new provider will handle this using the One-Touch Switch system. This ensures a seamless transition without service interruptions.

Step 4: Use the Cooling-Off Period (If Eligible) – If you’ve recently signed up, you’re entitled to cancel without penalties during the first 31 days. Keep in mind that you’ll still need to pay for any services you’ve already used.

Step 5: Return Equipment – Sky lends out devices like routers and Wi-Fi boosters, which you’ll need to return after cancellation. They’ll send you a pre-paid return label—make sure you use it promptly to avoid being charged for unreturned items.

Before You Cancel Sky Broadband: Find a Better Deal

Before making the decision to cancel your Sky Broadband, take a moment to explore alternative broadband deals using the postcode checker on our website. This simple tool helps you find and compare a wide range of offers available at your address.

Knowing what’s out there puts you in a stronger position, whether you’re switching providers or trying to negotiate a better rate with Sky. If you find a package that ticks all your boxes, you’re already one step ahead. If not, you’ve still got valuable information to use when talking to Sky’s customer retention team.

What to Expect After Canceling

After cancelling your Sky Broadband service, there are a few key things to expect. Since Sky bills customers in advance, your final bill may reflect payments for a period beyond the cancellation date. If this happens, Sky will issue a refund for any overpaid amounts, which typically arrives within 45 days of cancellation. Keep an eye on your bank account or billing notifications to ensure you receive any money owed.

If you’re switching to a new provider, the process should be seamless. By the time your Sky service ends, your new broadband should already be up and running, keeping downtime to a minimum. Lastly, Sky will send you written confirmation of your cancellation. This will include details of any applicable charges, refunds, or adjustments, so it’s worth reviewing carefully to confirm everything is in order.

How to Avoid Early Termination Fees

Cancelling your broadband contract before it’s up doesn’t always mean you’ll face penalties. Sky gives new customers a 31-day cooling-off period, which allows you to cancel without any strings attached. This is particularly useful if you change your mind shortly after signing up or realise the package isn’t what you need.

Just remember, any services you’ve already used during this period will still need to be paid for.

Another way to avoid fees is if Sky isn’t delivering the service you’re paying for. For example, if your broadband speeds are far below what’s promised in your contract and Sky fails to fix the problem within 30 days of you reporting it, you’re entitled to leave without paying early termination charges. This is part of Sky’s commitment under Ofcom’s broadband performance regulations to guarantee a minimum speed.

Lastly, unexpected price increases can also give you the right to cancel without penalties. If Sky hikes up your prices outside the terms of your contract, you’re free to walk away—provided you act within 30 days of being notified. This rule ensures customers aren’t trapped into paying more than they originally agreed for the duration of the contract. Always keep an eye out for any communication from Sky about price changes so you can act quickly if needed.

Early Termination Charges for Sky Broadband & Talk

If you decide to cancel your Sky Broadband & Talk service before your contract ends, you may be charged an early termination fee. The amount depends on the specific broadband package you have and the date you cancel. Below is a breakdown of the monthly early termination charges:

Cancelling Sky Frequently Asked Questions