Is your Sky broadband down or not working?
Here are 4 steps to fix your Sky broadband internet connection to get you back up and running.
1. Check if there is a local Sky broadband fault
Sky broadband runs over the Openreach network. Check that the Sky broadband service in your area is working. There may be issues on the Openreach network that are causing your Sky internet broadband from working.
There are a number of options to check if Sky broadband in your area is down:
- You can use sky broadband internet service status checker to find details of any faults or maintenance work on the Sky network that could be affecting your sky broadband service.
- You can also check Sky’s official broadband help and support Twitter page. You can contact them on Twitter to check and troubleshoot your Sky broadband connection fault.
- Third-party websites such as istheservicedown will also show if people in your area are also reporting faults with their Sky broadband.
- If you prefer to speak to someone, Sky broadband support can be reached on 0333 7591 018.
2. Restart your Sky broadband router
If there are no local issues with the Sky broadband service in your area, the first step to troubleshooting the fault with your Sky Broadband is by restarting the router.
Rebooting your Sky Broadband hub will help clear any issues on the router and at the same time help re-establish an internet connection from your hub to the Openreach/sky network.
Turn off your Sky Broadband hub for at least 30 seconds and then power it back on.
Provider click to sort | Package click to sort | Speed click to sort | Contract click to sort | Monthly click to sort | Link Generic | filter |
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![]() | NOW Full Fibre 75 Broadband (Sky TV Add-ons Available) NOW Full Fibre 75 Broadband Powered by Sky. Guaranteed speeds or money back. Pay-as-you-use calls included. Evenings and Weekends, Anytime or International call bundles available. Sky Stream TV bolt-on also available. Sky Stream is a TV box that plugs into any TV and allows you to watch Sky TV over your broadband connection without the need for a satellite dish. Sky Streams includes Sky Entertainment TV (100+ Channels & Over 30,000 shows) and a Netflix subscription. | 75Mb | 24 | £23 | View Deal | nowb,bb,promo,bsc,tv,t3,t7,openr,ldn,sfb,primo,t6a,all,24m,ytbnt,pr1,u30, |
![]() | NOW Full Fibre 100 Broadband (Sky TV Add-ons Available) NOW Full Fibre 100 Broadband Powered by Sky. Guaranteed speeds or money back. Pay-as-you-use calls included. Evenings and Weekends, Anytime or International call bundles available. Sky Stream TV bolt-on also available. Sky Stream is a TV box that plugs into any TV and allows you to watch Sky TV over your broadband connection without the need for a satellite dish. Sky Streams includes Sky Entertainment TV (100+ Channels & Over 30,000 shows) and a Netflix subscription. | 100Mb | 24 | £25 | View Deal | nowb,bb,promo,bsc,npl,tv,t4,t7,openr,ldn,sfb,primo,t6a,all,24m,yttopx,top-10,top-6,u30,pr1, |
![]() | NOW Full Fibre 300 Broadband (Sky TV Add-ons Available) NOW Full Fibre 300 Broadband Powered by Sky. Guaranteed speeds or money back. Pay-as-you-use calls included. Evenings and Weekends, Anytime or International call bundles available. Sky Stream TV bolt-on also available. Sky Stream is a TV box that plugs into any TV and allows you to watch Sky TV over your broadband connection without the need for a satellite dish. Sky Streams includes Sky Entertainment TV (100+ Channels & Over 30,000 shows) and a Netflix subscription. | 300Mb | 24 | £30 | View Deal | nowb,bb,promo,bsc,npl,tv,t5,t7,openr,ldn,sfb,primo,all,24m,yttopx,pr2,u30, |
![]() | Sky Full Fibre 75 Broadband Includes Sky Pay As You Talk, Wall to Wall WiFi Guarantee (WiFi in every room or money back) & Sky Speed Guarantee (if your speed falls below your guaranteed minimum download speed for at least 3 days in a 30-day period, Sky will give you your money back). £5 credit check fee taken off the first bill for new customers only. | 75Mb | 24 | £26 | View Deal | skyb,bb,bsc,promo,primo,t3,t7,openr,ldn,sfb,all,24m,skyvsbt,u30,pr2, |
![]() | Sky Full Fibre 150 Broadband Includes Sky Pay As You Talk, Wall to Wall WiFi Guarantee (WiFi in every room or money back) & Sky Speed Guarantee (if your speed falls below your guaranteed minimum download speed for at least 3 days in a 30-day period, Sky will give you your money back). £5 credit check fee taken off the first bill for new customers only. | 150Mb | 24 | £28 | View Deal | skyb,bb,t4,t7,promo,primo,openr,ldn,sfb,all,24m,skyvsbt,top-10,pr2,u30,sba, |
![]() | Sky Full Fibre 500 Broadband Includes Sky Pay As You Talk, Wall to Wall WiFi Guarantee (WiFi in every room or money back) & Sky Speed Guarantee. Ultrafast Speed Guarantee: 400Mb/s minimum download speed or money back.. £5 credit check fee taken off the first bill for new customers only. Prices may vary during your contract. | 500Mb | 24 | £32 | View Deal | skyb,bb,bsc,t5,t7,openr,ldn,primo,pr2,ufb,all,24m,yttopx,promo,skyvsbt, |
![]() | Sky Full Fibre Gigafast Broadband Includes Sky Pay As You Talk, Wall to Wall WiFi Guarantee (WiFi in every room or money back) & Sky Speed Guarantee (if your speed falls below your guaranteed minimum download speed for at least 3 days in a 30-day period, Sky will give you your money back). £5 credit check fee taken off the first bill for new customers only. Prices may vary during your contract. | 900Mb | 24 | £42 | View Deal | skyb,bb,bsc,promo,primo,t5,t7,openr,ldn,ufb,all,24m,skyvsbt,pr3, |
![]() | BT Fibre 1 Broadband Browse, stream and download on a few devices at once. Includes BT Stay Fast Guarantee. Customise your package by adding a phone line, TV or Sports package during checkout. On 31 March each year the monthly price shown for broadband plans will increase by £3. | 50Mb | 24 | £30.99 | View Deal | btb,bb,bsc,t2,t7,primo,openr,ldn,sfb,all,24m,promo,skyvsbt,pr2, |
![]() | BT Fibre 2 Broadband Stream, game and download in HD on lots of devices at once. Includes BT Stay Fast Guarantee. Customise your package by adding a phone line, TV or Sports package during checkout. 12 Month Contract available. On 31 March each year the monthly price shown for broadband plans will increase by £3. | 67Mb | 24 | £29.99 | View Deal | btb,bb,t3,t7,openr,ldn,sfb,promo,primo,all,24m,skyvsbt,pr2, |
![]() | BT Full Fibre 100 Broadband Ultrafast and super reliable – stream and download as much as you like. Includes BT Stay Fast Guarantee. Customise your package by adding a phone line, TV or Sports package during checkout. 12 Month Contract available. On 31 March each year the monthly price shown for broadband plans will increase by £3. | 150Mb | 24 | £29.99 | View Deal | btb,bb,npl,t4,t7,primo,openr,ldn,sfb,promo,all,24m,yttopx,skyvsbt,pr2, |
![]() | BT Full Fibre 300 Broadband Ultrafast and super reliable – stream and download as much as you like. Includes BT Stay Fast Guarantee. Customise your package by adding a phone line, TV or Sports package during checkout. 12 Month Contract available. On 31 March each year the monthly price shown for broadband plans will increase by £3. | 300Mb | 24 | £32.99 | View Deal | btb,bb,npl,t5,t7,primo,openr,ldn,sfb,top-10,promo,all,24m,yttopx,skyvsbt,pr2, |
![]() | BT Full Fibre 500 Broadband Ultrafast and super reliable – stream and download as much as you like. Includes BT Stay Fast Guarantee. Customise your package by adding a phone line, TV or Sports package during checkout. 12 Month Contract available. On 31 March each year the monthly price shown for broadband plans will increase by £3. | 500Mb | 24 | £34.99 | View Deal | btb,bb,npl,bsc,t5,t7,openr,ldn,ufb,all,primo,24m,promo,skyvsbt,pr2, |
![]() | BT Full Fibre 900 Broadband BT's fastest fibre yet – Gigafast speeds for the busiest homes, powered by a dedicated fibre connection direct to your home. Includes BT Stay Fast Guarantee. Customise your package by adding a phone line, TV or Sports package during checkout. 12 Month Contract available. On 31 March each year the monthly price shown for broadband plans will increase by £3. | 900Mb | 24 | £44.99 | View Deal | btb,bb,promo,npl,t5,t7,primo,openr,ldn,ufb,all,24m,skyvsbt,pr3, |
![]() | Virgin Media M50 Fibre Broadband Only M50 Fibre Broadband (54Mbps average download speed and 5Mbps average upload speed). 1 Month Rolling Contract. Monthly price shown will increase each April by the Retail Price Index rate of inflation announced in February each year plus 3.9%. | 54Mb | 1 | £48 | View Deal | vmedia,bb,npl,t2,t7,sfb,all,ncb,primo,promo,onlyb,ldn,pr3, |
![]() | Virgin Media M125 Fibre Broadband Only M125 Fibre Broadband Only (132Mbps average download speed and 20Mbps average upload speed). No Home Phone. 1 Month Rolling Contract. Monthly price shown will increase each April by the Retail Price Index rate of inflation announced in February each year plus 3.9%. | 132Mb | 1 | £54 | View Deal | vmedia,bb,npl,t4,t7,sfb,all,ncb,primo,promo,onlyb,ldn,pr3, |
![]() | Virgin Media M250 Fibre Broadband Only M250 Fibre Broadband Only (264Mbps average download speed and 25Mbps average upload speed). No Home Phone. 1 Month Rolling Contract. Monthly price shown will increase each April by the Retail Price Index rate of inflation announced in February each year plus 3.9%. | 264Mb | 1 | £60 | View Deal | vmedia,bb,npl,t4,t7,sfb,all,ncb,primo,promo,onlyb,ldn,pr3, |
![]() | Virgin Media M125 Fibre Broadband Only M125 Fibre Broadband Only (132Mbps average download speed and 20Mbps average upload speed). No Home Phone. | 132Mb | 18 | £25.99 | View Deal | vmedia,bb,npl,t4,t7,sfb,all,18m,primo,promo,onlyb,ldn,yttopx,pr1,top-6,sba,u30, |
![]() | Virgin Media M250 Fibre Broadband Only M250 Fibre Broadband Only (264Mbps average download speed and 25Mbps average upload speed). No Home Phone. | 264Mb | 18 | £27.99 | View Deal | vmedia,bb,npl,t4,t7,sfb,all,18m,primo,promo,top-10,onlyb,ldn,pr2,u30, |
![]() | Virgin Media M350 Fibre Broadband Only M350 Fibre Broadband Only (362Mbps average download speed and 36Mbps average upload speed). No Home Phone. | 362Mb | 18 | £35 | View Deal | vmedia,bb,npl,t5,t7ufb,all,18m,primo,promo,onlyb,ldn,pr2, |
![]() | Virgin Media M500 Fibre Broadband Only M500 Fibre Broadband Only (516Mbps average download speed and 52Mbps average upload speed). No Home Phone. | 516Mb | 18 | £32.99 | View Deal | vmedia,bb,npl,bsc,t5,t7,ufb,promo,primo,all,18m,onlyb,ldn,pr2, |
![]() | Virgin Media Gig1 Fibre Broadband Only Gig1 Fibre Broadband Only (1130Mbps average download speed and 104Mbps average upload speed). No Home Phone. | 1130Mb | 18 | £38.99 | View Deal | vmedia,bb,promo,primo,npl,t5,t7,ufb,all,18m,onlyb,ldn,pr2 |
![]() | Virgin Media Gig2 Fibre Broadband Only Gig2 Fibre Broadband Only (2000Mbps average download speed and 200Mbps average upload speed). No Home Phone. | 2000Mb | 18 | £69.99 | View Deal | vmedia,bb,promo,primo,npl,t5,t7,ufb,all,18m,onlyb,ldn,pr4 |
![]() | Virgin Media M125 Fibre Broadband + Home Phone M125 Fibre Broadband (132Mbps average download speed and 20Mbps average upload speed) & Weekend chatter (Unlimited weekend calls to UK landlines). | 132Mb | 18 | £29.99 | View Deal | vmedia,bb,promo,npl,bsc,t4,t7,primo,pr2,sfb,all,18m,ldn,u30, |
![]() | Virgin Media M250 Fibre Broadband + Home Phone M250 Fibre Broadband (264Mbps average download speed and 25Mbps average upload speed) & Weekend chatter (Unlimited weekend calls to UK landlines). | 264Mb | 18 | £35.99 | View Deal | vmedia,bb,npl,bsc,t4,t7,primo,pr2,sfb,promo,all,18m,ldn, |
![]() | Virgin Media M350 Fibre Broadband + Home Phone M350 Fibre Broadband (362Mbps average download speed and 36Mbps average upload speed) & Weekend chatter (Unlimited weekend calls to UK landlines). | 362Mb | 18 | £41.99 | View Deal | vmedia,bb,npl,bsc,t5,t7,primo,pr3,ufb,promo,all,18m,ldn |
![]() | Virgin Media M500 Fibre Broadband + Home Phone M500 Fibre Broadband (516Mbps average download speed and 52Mbps average upload speed) & Weekend chatter (Unlimited weekend calls to UK landlines). | 516Mb | 18 | £47.99 | View Deal | vmedia,bb,npl,bsc,t5,t7,primo,pr3,ufb,promo,all,18m,ldn |
![]() | Virgin Media Gig1 Fibre Broadband + Home Phone Gig1 Fibre Broadband (1130Mbps average download speed and 104Mbps average upload speed) + Home Phone with Unlimited weekend calls to UK landlines. | 1130Mb | 18 | £53.99 | View Deal | vmedia,bb,promo,t5,t7,pr3,ufb,primo,all,18m,ldn,npl |
![]() | Virgin Media M250 Fibre Broadband + Home Phone & O2 SIM | 264Mb | 18 | £35.99 | View Deal | vmedia,bb,promo,t4,t7,sfb,primo,all,18m,sim,ldn,npl,pr2, |
![]() | Virgin Media M350 Fibre Broadband + Home Phone & O2 SIM | 362Mb | 18 | £41.99 | View Deal | vmedia,bb,promo,t5,t7,ufb,primo,all,18m,sim,ldn,npl,pr3, |
![]() | Virgin Media M500 Fibre Broadband + Home Phone & O2 SIM M500 Fibre Broadband (516Mbps average download speed and 52Mbps average upload speed), Home Phone with Unlimited weekend calls to UK landlines & O2 Sim with 6GB data & Unlimited mins/texts. | 516Mb | 18 | £47.99 | View Deal | vmedia,bb,promo,t5,t7,ufb,primo,all,18m,sim,ldn,npl,pr3, |
![]() | Virgin Media Gig1 Fibre Broadband + Home Phone & O2 SIM Gig1 Fibre Broadband (1130Mbps average download speed and 104Mbps average upload speed), Home Phone with Unlimited weekend calls to UK landlines & O2 Sim with 6GB data & Unlimited mins/texts. | 1130Mb | 18 | £53.99 | View Deal | vmedia,bb,npl,t5,t7,sfb,all,18m,primo,promo,onlyb,ldn,pr3, |
![]() | Plusnet Full Fibre 74 Broadband Broadband only. No phone line is required. Price Increases by £3 each year on 31st March. | 74Mb | 24 | £27.99 | View Deal | pnet,bb,t3,t7,openr,ldn,promo,sfb,npl,all,24m,pr2,u30, |
![]() | Plusnet Full Fibre 145 Broadband Broadband only. No phone line is required. Price Increases by £3 each year on 31st March. | 145Mb | 24 | £28.99 | View Deal | pnet,bb,t4,t7,primo,openr,ldn,sfb,npl,all,24m,promo,yttopx,pr1,u30, |
![]() | Plusnet Full Fibre 300 Broadband Broadband only. No phone line is required. Price Increases by £3 each year on 31st March. | 300Mb | 24 | £30.99 | View Deal | pnet,bb,promo,t5,t7,primo,openr,ldn,ufb,npl,all,24m,pr2,top-10,sba, |
![]() | Plusnet Full Fibre 500 Broadband Broadband only. No phone line is required. Price Increases by £3 each year on 31st March. | 500Mb | 24 | £33.99 | View Deal | pnet,bb,promo,t5,t7,primo,openr,ldn,ufb,npl,all,24m,pr2, |
![]() | Plusnet Full Fibre 900 Broadband Broadband only. No phone line is required. Price Increases by £3 each year on 31st March. | 900Mb | 24 | £41.99 | View Deal | pnet,bb,promo,t5,t7,primo,openr,ldn,ufb,npl,all,24m,pr3, |
![]() | Vodafone Full Fibre 80 Broadband Additional £2 p/m off for existing mobile customers. Upgrade to Pro II packages to get automatic 4G Broadband Back-up in case the broadband line goes down. Vodafone Xtra add-on available which gives you Apple TV 4K, 24 months of Apple TV+ and Unlimited Anytime calls to UK landlines & mobile. Increases annually on 1st April by £3. | 82Mb | 24 | £22 | View Deal | voda,bb,bsc,t3,t7,openr,ldn,promo,sfb,primo,all,24m,pr1,u30, |
![]() | Vodafone Full Fibre 150 Broadband Additional £2 p/m off for existing mobile customers. Upgrade to Pro II packages to get automatic 4G Broadband Back-up in case the broadband line goes down. Vodafone Xtra add-on available which gives you Apple TV 4K, 24 months of Apple TV+ and Unlimited Anytime calls to UK landlines & mobile. Increases annually on 1st April by £3. | 150Mb | 24 | £23 | View Deal | voda,bb,promo,t4,t7,openr,ldn,sfb,primo,all,24m,pr1,top-6,u30, |
![]() | Vodafone Full Fibre 500 Broadband Additional £2 p/m off for existing mobile customers. Upgrade to Pro II packages to get automatic 4G Broadband Back-up in case the broadband line goes down. Vodafone Xtra add-on available which gives you Apple TV 4K, 24 months of Apple TV+ and Unlimited Anytime calls to UK landlines & mobile. Increases annually on 1st April by £3. | 500Mb | 24 | £29 | View Deal | voda,bb,npl,bsc,t5,t7,openr,ldn,ufb,all,24m,top-10,primo,promo,pr2,u30, |
![]() | Vodafone Full Fibre 900 Broadband Additional £2 p/m off for existing mobile customers. Upgrade to Pro II packages to get automatic 4G Broadband Back-up in case the broadband line goes down. Vodafone Xtra add-on available which gives you Apple TV 4K, 24 months of Apple TV+ and Unlimited Anytime calls to UK landlines & mobile. Increases annually on 1st April by £3. | 900Mb | 24 | £30 | View Deal | voda,bb,npl,bsc,t5,t7,promo,openr,ldn,ufb,primo,all,24m,yttopx,sba,pr2,u30, |
![]() | Vodafone Full Fibre 1.8Gb Broadband Additional £2 p/m off for existing mobile customers. Upgrade to Pro II packages to get automatic 4G Broadband Back-up in case the broadband line goes down. Vodafone Xtra add-on available which gives you Apple TV 4K, 24 months of Apple TV+ and Unlimited Anytime calls to UK landlines & mobile. Increases annually on 1st April by £3. | 1.8Gb | 24 | £65 | View Deal | voda,bb,npl,bsc,t5,t7,promo,openr,ldn,ufb,primo,all,24m,yttopx,pr4, |
![]() | TalkTalk Fibre 500 Broadband Special offer: New customers only. Online only. Choice of £75 Gift Card included. 18 months reduced price. Annual Price Increase: monthly plan increases annually on 1 April by £3.00. Deals may differ depending on location. Free router. £0 set-up cost. £60 installation charge if a new line is required. | 525Mb | 18 | £35 | View Deal | ttalk,bb,t5,t7,promo,openr,ldn,pr2,ufb,all,18m,npl |
![]() | TalkTalk Fibre 900 Broadband Special offer: New customers only. Online only. Choice of £100 Gift Card included. 18 months reduced price. Annual Price Increase: monthly plan increases annually on 1 April by £3.00. Deals may differ depending on location. Free router. £0 set-up cost. £60 installation charge if a new line is required. | 944Mb | 18 | £45 | View Deal | ttalk,bb,t5,t7,promo,openr,ldn,pr3,ufb,primo,all,18m,npl |
![]() | Gigaclear Ultrafast 500 Broadband Full fibre broadband for rural areas. 500Mb average download and upload speed. Includes a FREE additional Smart WiFi booster node. Add Sky Stream TV package for just £23 p/m (Sky satellite dish not required). Home phone packages are also available from £3 p/m. Available in rural areas of Berkshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Gloucestershire, Kent, Leicestershire, Lincolnshire and Northamptonshire. | 500Mb | 18 | £22 | View Deal | gcler,bb,t5,ufb,npl,promo,all,18m,yttopx,pr1,u30, |
![]() | Gigaclear Hyperfast 900 Broadband Full fibre broadband for rural areas. 900Mb average download and upload speed. Includes a FREE additional Smart WiFi booster node. Add Sky Stream TV package for just £23 p/m (Sky satellite dish not required). Home phone packages also available from £3 p/m. Available in rural areas of Berkshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Gloucestershire, Kent, Leicestershire, Lincolnshire and Northamptonshire. | 830Mb | 18 | £34 | View Deal | gcler,bb,t5,promo,ufb,npl,all,18m,pr2,u30, |
![]() | Hyperoptic 150Mb Fibre Broadband | 150Mb | 24 | £29 | View Deal | hypero,bb,npl,bsc,t4,t7,promo,sfb,all,24m,ldn,pr2,u30, |
![]() | Community Fibre 150Mb Full Fibre Broadband London’s fastest full fibre network. Now available in 32 London boroughs. 60 Day Satisfaction Guarantee - If after 60 days, you’re not happy with your 100% full fibre connection, you can leave with no strings attached, no exit fees. No Price rise in April 2025. | 150Mb | 12 | £26 | View Deal | comf,bb,npl,bsc,t4,t7,promo,sfb,all,12m,ldn,pr2,u30, |
![]() | Community Fibre 150Mb Full Fibre Broadband London’s fastest full fibre network. Now available in 32 London boroughs. 60 Day Satisfaction Guarantee - If after 60 days, you’re not happy with your 100% full fibre connection, you can leave with no strings attached, no exit fees. Price fixed until March 2026. | 150Mb | 18 | £22 | View Deal | comf,bb,npl,bsc,t4,t7,promo,sfb,all,18m,ldn,pr2,u30, |
![]() | KCOM Full Fibre 300 Broadband Monthly price will increase from March by the Consumer Price Index rate of inflation published in January + 3.9%. | 300Mb | 24 | £33.99 | View Deal | kcom,bb,npl,bsc,t5,t7,ufb,all,promo,24m,pr2, |
![]() | Onestream Supreme Fibre 40 Broadband 12-month contract option also available. Annual Price Increase: Starting in 2026, your monthly price will increase by £2.75 every year on 1st April. | 38Mb | 24 | £18 | View Deal | ones,bb,t2,t7,openr,sfb,all,24m,12m,promo,primo,yttopx,pr1,u30, |
![]() | Onestream Supreme Full Fibre 80 Broadband 12-month contract option also available. Annual Price Increase: Starting in 2026, your monthly price will increase by £2.75 every year on 1st April. | 67Mb | 24 | £19 | View Deal | ones,bb,t3,t7,openr,sfb,all,24m,12m,promo,primo,yttopx,npl,pr1,u30, |
![]() | Onestream Supreme Full Fibre 115 Broadband 12-month contract option also available. Annual Price Increase: Starting in 2026, your monthly price will increase by £2.75 every year on 1st April. | 100Mb | 24 | £20 | View Deal | ones,bb,bsc,t4,t7,openr,sfb,all,24m,12m,promo,primo,npl,pr1,u30, |
![]() | Onestream Supreme Full Fibre 220 Broadband 12-month contract option also available. Annual Price Increase: Starting in 2026, your monthly price will increase by £2.75 every year on 1st April. | 200Mb | 24 | £22 | View Deal | ones,bb,bsc,t4,t7,openr,sfb,all,24m,12m,promo,primo,npl,pr1,top-10,top-6,u30, |
![]() | Onestream Supreme Full Fibre 550 Broadband 12-month contract option also available. Annual Price Increase: Starting in 2026, your monthly price will increase by £2.75 every year on 1st April. | 500Mb | 24 | £28 | View Deal | ones,bb,bsc,t5,t7,openr,ufb,all,24m,12m,promo,primo,npl,u30,pr2, |
![]() | Onestream Hyperstream Full Fibre 1000 Broadband 12-month contract option also available. Annual Price Increase: Starting in 2026, your monthly price will increase by £2.75 every year on 1st April. | 900Mb | 24 | £31 | View Deal | ones,bb,bsc,t5,t7,openr,ufb,all,24m,12m,promo,primo,yttopx,npl,u30,pr2, |
![]() | Three 5G Unlimited Home Broadband UK's Fastest 5G Network (Ookla Speedtest Award 2023). 30 Day Money-Back Guarantee. Order before 8pm for next working day delivery. No landline or engineer required. Plug and play set up. Each April your Monthly Charge will increase by a fixed amount of £2 per month. | 150Mb | 24 | £19 | View Deal | 3uk,bb,hmob,npl,promo,t4,sfb,t6a,all,24m,u30,pr1, |
![]() | Three 4G Unlimited Home Broadband UK's Fastest 5G Network (Ookla Speedtest Award 2023). 30 Day Money-Back Guarantee. Order before 8pm for next working day delivery. No landline or engineer required. Plug and play set up. Each April your Monthly Charge will increase by a fixed amount of £2 per month. | 50Mb-100Mb | 24 | £21 | View Deal | 3uk,bb,npl,bsc,hmob,t2,t3,promo,sfb,all,24m,u30,pr1, |
Click here view cheaper alternatives to Sky Broadband
Prices may change during contract term.
Provider click to sort | Package Details click to sort | filter |
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![]() | Onestream Supreme Fibre 40 Broadband 12-month contract option also available. Annual Price Increase: Starting in 2026, your monthly price will increase by £2.75 every year on 1st April. | £18,ones,bb,t2,t7,openr,sfb,all,24m,12m,promo,primo,yttopx,pr1,u30, |
![]() | Three 5G Unlimited Home Broadband UK's Fastest 5G Network (Ookla Speedtest Award 2023). 30 Day Money-Back Guarantee. Order before 8pm for next working day delivery. No landline or engineer required. Plug and play set up. Each April your Monthly Charge will increase by a fixed amount of £2 per month. | £19,3uk,bb,hmob,npl,promo,t4,sfb,t6a,all,24m,u30,pr1, |
![]() | Onestream Supreme Full Fibre 80 Broadband 12-month contract option also available. Annual Price Increase: Starting in 2026, your monthly price will increase by £2.75 every year on 1st April. | £19,ones,bb,t3,t7,openr,sfb,all,24m,12m,promo,primo,yttopx,npl,pr1,u30, |
![]() | Onestream Supreme Full Fibre 115 Broadband 12-month contract option also available. Annual Price Increase: Starting in 2026, your monthly price will increase by £2.75 every year on 1st April. | £20,ones,bb,bsc,t4,t7,openr,sfb,all,24m,12m,promo,primo,npl,pr1,u30, |
![]() | Three 4G Unlimited Home Broadband UK's Fastest 5G Network (Ookla Speedtest Award 2023). 30 Day Money-Back Guarantee. Order before 8pm for next working day delivery. No landline or engineer required. Plug and play set up. Each April your Monthly Charge will increase by a fixed amount of £2 per month. | £21,3uk,bb,npl,bsc,hmob,t2,t3,promo,sfb,all,24m,u30,pr1, |
![]() | Community Fibre 150Mb Full Fibre Broadband London’s fastest full fibre network. Now available in 32 London boroughs. 60 Day Satisfaction Guarantee - If after 60 days, you’re not happy with your 100% full fibre connection, you can leave with no strings attached, no exit fees. Price fixed until March 2026. | £22 |
![]() | Gigaclear Ultrafast 500 Broadband Full fibre broadband for rural areas. 500Mb average download and upload speed. Includes a FREE additional Smart WiFi booster node. Add Sky Stream TV package for just £23 p/m (Sky satellite dish not required). Home phone packages are also available from £3 p/m. Available in rural areas of Berkshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Gloucestershire, Kent, Leicestershire, Lincolnshire and Northamptonshire. | £22,gcler,bb,t5,ufb,npl,promo,all,18m,yttopx,pr1,u30, |
![]() | Onestream Supreme Full Fibre 220 Broadband 12-month contract option also available. Annual Price Increase: Starting in 2026, your monthly price will increase by £2.75 every year on 1st April. | £22,ones,bb,bsc,t4,t7,openr,sfb,all,24m,12m,promo,primo,npl,pr1,top-10,top-6,u30, |
![]() | Vodafone Full Fibre 80 Broadband Additional £2 p/m off for existing mobile customers. Upgrade to Pro II packages to get automatic 4G Broadband Back-up in case the broadband line goes down. Vodafone Xtra add-on available which gives you Apple TV 4K, 24 months of Apple TV+ and Unlimited Anytime calls to UK landlines & mobile. Increases annually on 1st April by £3. | £22,voda,bb,bsc,t3,t7,openr,ldn,promo,sfb,primo,all,24m,pr1,u30, |
![]() | NOW Full Fibre 75 Broadband (Sky TV Add-ons Available) NOW Full Fibre 75 Broadband Powered by Sky. Guaranteed speeds or money back. Pay-as-you-use calls included. Evenings and Weekends, Anytime or International call bundles available. Sky Stream TV bolt-on also available. Sky Stream is a TV box that plugs into any TV and allows you to watch Sky TV over your broadband connection without the need for a satellite dish. Sky Streams includes Sky Entertainment TV (100+ Channels & Over 30,000 shows) and a Netflix subscription. | £23 |
![]() | Vodafone Full Fibre 150 Broadband Additional £2 p/m off for existing mobile customers. Upgrade to Pro II packages to get automatic 4G Broadband Back-up in case the broadband line goes down. Vodafone Xtra add-on available which gives you Apple TV 4K, 24 months of Apple TV+ and Unlimited Anytime calls to UK landlines & mobile. Increases annually on 1st April by £3. | £23,voda,bb,promo,t4,t7,openr,ldn,sfb,primo,all,24m,pr1,top-6,u30, |
![]() | NOW Full Fibre 100 Broadband (Sky TV Add-ons Available) NOW Full Fibre 100 Broadband Powered by Sky. Guaranteed speeds or money back. Pay-as-you-use calls included. Evenings and Weekends, Anytime or International call bundles available. Sky Stream TV bolt-on also available. Sky Stream is a TV box that plugs into any TV and allows you to watch Sky TV over your broadband connection without the need for a satellite dish. Sky Streams includes Sky Entertainment TV (100+ Channels & Over 30,000 shows) and a Netflix subscription. | £25 |
![]() | Virgin Media M125 Fibre Broadband Only M125 Fibre Broadband Only (132Mbps average download speed and 20Mbps average upload speed). No Home Phone. | £25.99,vmedia,bb,npl,t4,t7,sfb,all,18m,primo,promo,onlyb,ldn,yttopx,pr1,top-6,sba,u30, |
![]() | Community Fibre 150Mb Full Fibre Broadband London’s fastest full fibre network. Now available in 32 London boroughs. 60 Day Satisfaction Guarantee - If after 60 days, you’re not happy with your 100% full fibre connection, you can leave with no strings attached, no exit fees. No Price rise in April 2025. | £26 |
![]() | Sky Full Fibre 75 Broadband Includes Sky Pay As You Talk, Wall to Wall WiFi Guarantee (WiFi in every room or money back) & Sky Speed Guarantee (if your speed falls below your guaranteed minimum download speed for at least 3 days in a 30-day period, Sky will give you your money back). £5 credit check fee taken off the first bill for new customers only. | £26 |
![]() | Plusnet Full Fibre 74 Broadband Broadband only. No phone line is required. Price Increases by £3 each year on 31st March. | £27.99,pnet,bb,t3,t7,openr,ldn,promo,sfb,npl,all,24m,pr2,u30, |
![]() | Virgin Media M250 Fibre Broadband Only M250 Fibre Broadband Only (264Mbps average download speed and 25Mbps average upload speed). No Home Phone. | £27.99,vmedia,bb,npl,t4,t7,sfb,all,18m,primo,promo,top-10,onlyb,ldn,pr2,u30, |
![]() | Sky Full Fibre 150 Broadband Includes Sky Pay As You Talk, Wall to Wall WiFi Guarantee (WiFi in every room or money back) & Sky Speed Guarantee (if your speed falls below your guaranteed minimum download speed for at least 3 days in a 30-day period, Sky will give you your money back). £5 credit check fee taken off the first bill for new customers only. | £28 |
![]() | Onestream Supreme Full Fibre 550 Broadband 12-month contract option also available. Annual Price Increase: Starting in 2026, your monthly price will increase by £2.75 every year on 1st April. | £28,ones,bb,bsc,t5,t7,openr,ufb,all,24m,12m,promo,primo,npl,u30,pr2, |
![]() | Plusnet Full Fibre 145 Broadband Broadband only. No phone line is required. Price Increases by £3 each year on 31st March. | £28.99,pnet,bb,t4,t7,primo,openr,ldn,sfb,npl,all,24m,promo,yttopx,pr1,u30, |
![]() | Hyperoptic 150Mb Fibre Broadband | £29,hypero,bb,npl,bsc,t4,t7,promo,sfb,all,24m,ldn,pr2,u30, |
![]() | Vodafone Full Fibre 500 Broadband Additional £2 p/m off for existing mobile customers. Upgrade to Pro II packages to get automatic 4G Broadband Back-up in case the broadband line goes down. Vodafone Xtra add-on available which gives you Apple TV 4K, 24 months of Apple TV+ and Unlimited Anytime calls to UK landlines & mobile. Increases annually on 1st April by £3. | £29,voda,bb,npl,bsc,t5,t7,openr,ldn,ufb,all,24m,top-10,primo,promo,pr2,u30, |
![]() | BT Full Fibre 100 Broadband Ultrafast and super reliable – stream and download as much as you like. Includes BT Stay Fast Guarantee. Customise your package by adding a phone line, TV or Sports package during checkout. 12 Month Contract available. On 31 March each year the monthly price shown for broadband plans will increase by £3. | £29.99,btb,bb,npl,t4,t7,primo,openr,ldn,sfb,promo,all,24m,yttopx,skyvsbt,pr2, |
![]() | BT Fibre 2 Broadband Stream, game and download in HD on lots of devices at once. Includes BT Stay Fast Guarantee. Customise your package by adding a phone line, TV or Sports package during checkout. 12 Month Contract available. On 31 March each year the monthly price shown for broadband plans will increase by £3. | £29.99,btb,bb,t3,t7,openr,ldn,sfb,promo,primo,all,24m,skyvsbt,pr2, |
![]() | Virgin Media M125 Fibre Broadband + Home Phone M125 Fibre Broadband (132Mbps average download speed and 20Mbps average upload speed) & Weekend chatter (Unlimited weekend calls to UK landlines). | £29.99,vmedia,bb,promo,npl,bsc,t4,t7,primo,pr2,sfb,all,18m,ldn,u30, |
![]() | NOW Full Fibre 300 Broadband (Sky TV Add-ons Available) NOW Full Fibre 300 Broadband Powered by Sky. Guaranteed speeds or money back. Pay-as-you-use calls included. Evenings and Weekends, Anytime or International call bundles available. Sky Stream TV bolt-on also available. Sky Stream is a TV box that plugs into any TV and allows you to watch Sky TV over your broadband connection without the need for a satellite dish. Sky Streams includes Sky Entertainment TV (100+ Channels & Over 30,000 shows) and a Netflix subscription. | £30 |
![]() | Vodafone Full Fibre 900 Broadband Additional £2 p/m off for existing mobile customers. Upgrade to Pro II packages to get automatic 4G Broadband Back-up in case the broadband line goes down. Vodafone Xtra add-on available which gives you Apple TV 4K, 24 months of Apple TV+ and Unlimited Anytime calls to UK landlines & mobile. Increases annually on 1st April by £3. | £30,voda,bb,npl,bsc,t5,t7,promo,openr,ldn,ufb,primo,all,24m,yttopx,sba,pr2,u30, |
![]() | BT Fibre 1 Broadband Browse, stream and download on a few devices at once. Includes BT Stay Fast Guarantee. Customise your package by adding a phone line, TV or Sports package during checkout. On 31 March each year the monthly price shown for broadband plans will increase by £3. | £30.99,btb,bb,bsc,t2,t7,primo,openr,ldn,sfb,all,24m,promo,skyvsbt,pr2, |
![]() | Plusnet Full Fibre 300 Broadband Broadband only. No phone line is required. Price Increases by £3 each year on 31st March. | £30.99,pnet,bb,promo,t5,t7,primo,openr,ldn,ufb,npl,all,24m,pr2,top-10,sba, |
![]() | Onestream Hyperstream Full Fibre 1000 Broadband 12-month contract option also available. Annual Price Increase: Starting in 2026, your monthly price will increase by £2.75 every year on 1st April. | £31,ones,bb,bsc,t5,t7,openr,ufb,all,24m,12m,promo,primo,yttopx,npl,u30,pr2, |
3. Check the Status of your LED lights on your Sky broadband router.
Check the LED status lights on your sky hub.
The status lights on your hub vary depending on which sky hub you have.
Sky Broadband Router LED Lights
Power Light Colour Status
Solid Green: This confirms that the hardware is up and running as expected. Contact Sky if you’re still having issues.
Solid Red: This means that there is a fault with the Sky broadband router. Contact Sky.
Flashing Amber: This means your hub is in recovery mode. This can happen after a failed software upgrade and you will need to reset your hub. Hold the Reset button for about 30 seconds.
If this does not recover your broadband after the router restarts, you can either try running the Sky Router Recovery tool or contact Sky for further assistance.
Internet Light Colour Status
Look up your Sky broadband router’s LED Colour statuses for more information and troubleshooting steps.
LED Colour Statuses on other Sky broadband routers Models
4. Check your broadband phone line
If restarting your Sky Broadband router hub has not resolved the issue, the next step is to check the phone line.
Connect a phone to the Openreach master socket on the wall and check if you get a dialling tone.
If you have a dial tone, the issue is not with your broadband line. Follow these instructions to make sure your Sky broadband is set up correctly.
If you do not have a phone line, do not hear a dial tone or the phone line is hissing or crackling, check out the link below for further troubleshooting to fix your Sky broadband: https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/check-your-phone-line
5. Test your broadband using a cabled connection
If the Sky broadband router is working as expected and the status lights are as they should be, the issue may be with your wireless network or its configuration.
Connect your PC/device to your Sky broadband router using an Ethernet cable. If the internet works fine, this suggests that the problem is with your wireless/Wi-Fi network.
Credit: Sky Help YouTube Channel
Further Reading: