How to troubleshoot Attend2 internet performance problems

Before you begin troubleshooting the speed of your Attend2 internet connection, we suggest that you perform a Attend2 Broadband Speedtest to benchmark your current broadband speed.

You may also want to find out the guaranteed minimum download speed you are paying for from Attend2.

You can get this information by checking your Attend2 broadband bill, your Attend2 contract or by contacting Attend2.

Potential causes of Attend2’s slow broadband speed

Is it your Attend2 broadband that is slow or is it your device (laptop/smartphone/PC)?

You need to consider the number of apps are running on your device.

The performance problem could be due to the over-utilization of your system resources e.g Memory/CPU and not a problem with Attend2’s internet connection.

If you’re on a laptop then you can use the task manager to see your CPU and RAM utilisation.

On other device, you could try rebooting the device which hopefully will kill all apps that may have been using up system resources.

Run the Attend2 Speed test on your computer and your phone to check how the speedtest results compare between the 2 devices.

This should hopefully give you more info to work with in terms of whether the problem lies with your PC/Smartphone or the Attend2 internet connection.

• What exactly does the Attend2 download and upload speed mean?
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Is the wireless network the cause of the performance issue?

The root cause of the performance problem may be your wireless network as opposed to the Attend2 broadband internet connection.

You can rule out the wireless network by simply connecting your computer directly to the Attend2 broadband router using a network cable and run the Attend2 Speed test again.

If the speed is better when you’re connected by a network cable, this proves that the problem could be with your Wifi network.

Possible things to investigate:

• Are the WiFi channels that you’re using for your Wi-Fi network network (SSID) overlapping with your neighbours?
• Is the Wi-Fi network signal from the broadband router obstructed?
• Does the performance get better when your are standing right infront of the Attend2 internet router?

Who’s connected to my wireless network?

Have you checked that your wireless network password has not been shared? Do you have an un-secured wireless network? How strong is your Wifi network password? It may be time to change it.

Neighbors could be using your Wifi network and using up all your Attend2 bandwidth by downloading, uploading or even streaming music or video on your Attend2 broadband connection! Worse still, they could be carrying out illegal activities over your Attend2 broadband connection.

Here are three applications that you can use to analyze your Wi-Fi network to check who is connected:

• Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• Wireless troubleshooting application WiFi Analyzer

The above applications scan your Wi-Fi network and show you a list of the connected devices.

• How to see who’s on your Attend2 Wi-Fi network

Do I need a Wifi booster for my Attend2 broadband?

You may discover that you have Wi-Fi black spots at your property, a Wifi extender aka a Wi-Fi Booster is the best solution to increase your Wi-Fi signal to cover any black holes.

• Best Wifi Signal Boosters

The Wifi booster picks up the existing Wifi network signal as it is starting to become weaker and re-transmits the Wifi signal to extend it’s coverage.

Place the Wifi network booster where your wireless network signal from your Attend2 internet router is becoming weaker.

Place it approximately where your Wi-Fi network signal drops down to less than two bars. Walk around your home with a mobile phone to find where this location is.

When was the last time you upgraded the Attend2 broadband router?

The Attend2 and broadband infrastructure, in general, are frequently upgraded to provide new features and improve performance as technology evolves.  Always ensure that the Attend2 internet router is running on the most up-to-date software.

The majority of Attend2 internet routers allow you to carry out the software update by logging on the Attend2 broadband router and simply clicking a button to perform the update.

If you cannot do this, get in touch with Attend2 and they will be able to perform the upgrade for you or guide you through performing the upgrade yourself.

In addition to updating the software, if you have had the same router for a long period, it’s probably worth speaking to Attend2 to request for a hardware upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most common reason for Attend2 broadband performance issues in your property and it’s more common with internet broadband connections that are delivered using copper phone lines.

If you’re unsure if this is applicable to you, contact Attend2 who will be able to run the appropriate connection tests to see if there is a problem on the Attend2 broadband connection.

Is it because of Attend2 broadband congestion?

If you are finding that the Attend2 internet connection speed in your area is slows down during certain periods i.e. over weekends or evenings, then it may be because of congestion during peak times.

• What’s Broadband Contention Ratio and does Attend2 have contention?

You should contact Attend2 to find out your guaranteed speed.

Find Best Alternatives to Attend2 Broadband

 

Test your Attend2 internet connection

After the problem has been fixed either by yourself or Attend2, retest the internet connection using  at least two independent Speedtests to ensure the fault is resolved:

• • Use the ookla internet broadband speed test to test your Attend2 connection
  • Test your Attend2 connection speed using Ookla Offical Speed Test
  • Test your Attend2 broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Attend2 broadband speed checker
  • • 0845UK Internet Speed test and troubleshooting