How to troubleshoot 0845UK internet performance problems

Before you start troubleshooting the performance of your 0845UK broadband connection, we suggest that you perform a 0845UK Broadband Speed Test to measure your current internet speed.

It is also a good idea confirm the guaranteed minimum download speed that you have subscribed to from 0845UK.

You can get this information by checking a 0845UK broadband bill, your 0845UK contract or by contacting 0845UK.

Likely causes of 0845UK’s slow broadband speed

Is it your 0845UK broadband that is slow or is it your device (laptop/smartphone/PC)?

You may need to consider the number of applications are running on your device.

The performance problem may be due to the over-utilization of your system resources e.g Memory/CPU Processor and not an issue with 0845UK’s broadband connection.

If you’re on a computer then you may use the task manager to see your Processor and Memory usage.

On any other device, you could try restarting the device which hopefully should shut down all apps that may have been hogging your device resources.

Run the 0845UK Speedtest on your personal computer and your mobile phone to check how the results compare between the 2 devices.

This should hopefully provide you with some info to work with in terms of whether the issue lies with your device or the 0845UK internet connection.

• What does the 0845UK download and upload speed mean?
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• DNS tip to improve internet browsing speed on 0845UK

Is the Wi-Fi network the problem?

The root cause of the performance issue could be your Wifi and not the 0845UK internet connection.

You can rule out the wireless network by connecting your computer directly into the 0845UK broadband router using a network cable and then run the 0845UK Speed test again.

If the speed checker result improves when you’re connected using an ethernet cable, this indicates that the issue may be with your wireless.

Possible things to check:

• Are the Wireless channels that you are using for your Wifi network (SSID) overlapping with the neighbours?
• Is your Wi-Fi network signal from the internet router obstructed?
• Does the performance get better when you’re stood directly infront of the 0845UK wireless router?

Who is connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured wireless network? How complex is your Wi-Fi network password? It could be time to change it.

Neighbors could be using your Wi-Fi network and using up all your 0845UK bandwidth by downloading, uploading or even streaming music or video over your 0845UK broadband connection! Worse than that, they could be carrying out illegal activities using your 0845UK internet connection.

There are 3 apps that you can use to analyse your Wifi network to check who’s connected:

• Microsoft users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• WiFi troubleshooting application WiFi Analyzer

The above apps scan your Wifi network and show you a list of the connected devices.

• How to check who is on your 0845UK wireless network

Should I get a wireless network booster for my 0845UK broadband?

If you discover that you have Wifi coverage gaps in your home, a Wifi network extender aka a wireless Booster may be the best fix to increase your Wifi signal to cover any coverage gaps.

• Cheapest Wi-Fi Signal Extenders

The Wifi extender simply picks up your existing Wi-Fi network signal as it is starting to become weaker and re-transmits the wireless network signal to increase it’s reach.

Position the Wi-Fi network booster/extender near where your Wifi signal from the 0845UK internet router is starting to become weaker.

Position it approximately where your wireless signal is dropping down to two bars. Walk around your house with a mobile phone to try and establish where this is.

When was the last time you upgraded the 0845UK internet router?

The 0845UK and broadband infrastructure, in general, are constantly upgraded to support new features and improve reliability as technology evolves.  Ensure that the 0845UK internet router is running on the most up-to-date software.

The majority of 0845UK internet routers will allow you to perform the software update by logging into the 0845UK broadband router and simply clicking a button to do the upgrade.

If you cannot do this, get in touch with 0845UK and they will do this for you or talk you through the process.

As well as updating the software, if you have had hardware for a long time, it’s probably worth speaking to 0845UK to ask for a hardware upgrade.

Is the issue external to your home (at the exchange)?

This is probably the most common reason for 0845UK broadband performance issues in your home and is more common with internet broadband connections that are delivered via phone lines.

If you’re unsure if this is applicable to you, you should contact 0845UK who should be able to run the relevant connection checks to check if there is a problem on the 0845UK broadband connection.

Is the performance issue because of 0845UK Internet congestion?

If you are finding that the 0845UK internet connection speed in your area is slows down during certain times e.g weekends and evenings, it may be because of congestion during peak times.

• What is Broadband Contention Ratio and does 0845UK have contention?

You should speak to 0845UK to find out your guaranteed speed.

Find Best Alternatives to 0845UK Broadband

 

Test your 0845UK internet connection

After the problem has been resolved either by yourself or 0845UK, retest the internet connection using  at least two separate Speedtests to ensure the problem is resolved:

• • Use the ookla internet broadband speed test to test your 0845UK broadband
  • Test your 0845UK connection speed using Ookla Offical Speed Test
  • Test your 0845UK internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker 0845UK internet speed checker
  • • 1-2-Free Broadband Speed test and troubleshooting