Troubleshooting 0845UK internet performance problems

Before starting to troubleshoot the speed of your 0845UK broadband connection, we recommend that you run a 0845UK Internet Speedtest to measure your current internet speed.

Also find out the minimum download speed that you are paying for from 0845UK.

You can find this info by checking your 0845UK broadband bill, your 0845UK contract or by contacting 0845UK.

Possible causes of 0845UK’s slow broadband performance

Is it your 0845UK broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider the number of applications are currently running on your device.

The performance problem may be due to over-utilisation of your device’s resources i.e RAM/memory/CPU and not a problem with 0845UK’s internet connection.

If you’re on a computer then you may use the task manager to see your Processor and Memory utilization.

On any other device, you could try rebooting the device which should hopefully kill all applications that may have been hogging your device resources.

Re-run the 0845UK Speed checker on your personal computer and your mobile phone to check how the results differ between the 2 devices.

Hopefully this should provide you with more info to work with in terms of if the problem is with your PC/Smartphone or the 0845UK broadband connection.

• What exactly does the 0845UK download and upload speed mean?
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• Five tips to speed up your 0845UK broadband performance
• Simple DNS hack to improve internet browsing speed on 0845UK

Is your wireless network the cause of the issue?

The root cause of the performance problem may be your Wifi network and not the 0845UK broadband internet connection.

You could rule out the Wifi network by simply connecting your PC directly to the 0845UK broadband router with a network cable and then run the 0845UK Speedtest again.

If the speed checker result is better when you’re connected via an ethernet cable, this shows that the problem could be with your Wifi network.

A number of things to look further into:

• Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with the neighbors?
• Is your Wifi network signal from the broadband router obstructed?
• Does the speed improve when you’re standing right infront of the 0845UK internet router?

Exactly who’s connected to my Wifi network?

Have you checked that your Wifi network password has not been shared? Do you have an open Wifi network? How complex is your Wi-Fi network password? It may be time to update it.

Others could be using your Wifi network and eating up all your 0845UK speed by downloading, uploading or even streaming music or videos over your 0845UK broadband connection! Worse than that, they may be conducting illegal activities using your 0845UK broadband connection.

There are three applications to use to analyse your Wi-Fi network to see who is connected:

• Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• Wireless troubleshooting tool WiFi Analyzer

The above applications will scan your Wi-Fi network and produce a list of the connected devices.

• How to check who’s on your 0845UK Wi-Fi network

Should I get a Wi-Fi network booster for my 0845UK broadband?

You may discover that there are wireless black spots at your home, a Wifi extender aka a Wi-Fi Booster is the best fix to boost your Wi-Fi signal to cover any coverage holes.

• Best Wi-Fi Signal Boosters

The Wi-Fi network booster simply picks up the existing wireless signal just as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.

Place the Wifi network booster/extender near the position where your wireless network signal from the 0845UK broadband router is starting to become weaker.

Position it approximately where your Wifi signal drops down to less than 2 signal bars. Walk around your property with a mobile phone to determine where this location is.

When did you last upgrade the 0845UK broadband router?

The 0845UK and broadband infrastructure, in general, are constantly upgraded to provide new features and improve reliability as technology evolves.  Ensure that the 0845UK internet router is running the latest software.

Most 0845UK broadband routers allow you to perform the software update by logging on the 0845UK broadband router and simply clicking on a button to do the update.

If you cannot do this, get in touch with 0845UK and they will be able to perform the upgrade for you or guide you through the process.

As well as updating the software, if you have had the same hardware for a long period, it’s probably worth talking to 0845UK to request for a hardware upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most common cause for 0845UK broadband performance issues in your home and is more common for broadband connections that are delivered via copper phone lines.

If you are unsure if this is relevant in your case, contact 0845UK who will be able to conduct the appropriate connection checks to check if there is a problem on the 0845UK internet line.

Is the performance issue because of 0845UK Internet congestion?

If you are finding that the 0845UK broadband connection speed in your area is slow during certain times e.g weekends or evenings, then it may be due to congestion during peak hours.

• What’s Broadband Contention Ratio and does 0845UK have contention?

You should speak to 0845UK to check your minimum speed.

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Re-testing your 0845UK broadband connection

After the issue has been fixed either by yourself or 0845UK, retest the broadband connection using  at least two independent Speedtests to ensure the problem is fixed:

• • How to the ookla internet broadband speed test to test your 0845UK broadband
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