Troubleshooting 0845UK internet speed issues

Before starting to troubleshoot the performance of your 0845UK internet connection, we recommend that you run a 0845UK Internet Speedtest to confirm your current internet speed.

Also confirm the guaranteed minimum download speed you are paying for from 0845UK.

You can find this information by checking your 0845UK broadband bill, your 0845UK contract or by contacting 0845UK.

Likely causes of 0845UK’s slow internet speed

Is it the 0845UK broadband that is running slow or is it your device (laptop/smartphone/PC)?

You may need to consider the number of apps are currently running on your device.

The performance problem could be due to over-utilization of your device’s resources i.e RAM/CPU and not a problem with 0845UK’s broadband connection.

If you’re on a computer then you can use the task manager to check your Processor and RAM utilisation.

On any other device, you should try restarting the device which hopefully will terminate all apps that may have been hogging your device resources.

Re-run the 0845UK Speedtest on your personal computer and your phone to see how the results compare between the two devices.

This should hopefully provide you with some info to work with in terms of whether the problem lies with your device or the 0845UK internet connection.

• What exactly does the 0845UK download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• 5 tips to improve your 0845UK broadband performance
• DNS hack to speed up internet browsing speed on 0845UK

Is the Wifi network the cause of the performance issue?

The root cause of the performance problem may be your Wi-Fi network and not the 0845UK broadband connection.

You can rule out the Wi-Fi network by connecting your computer directly into the 0845UK broadband router with a network cable and then run the 0845UK Speed checker again.

If the speed improves when you’re connected using a network cable, this suggests that the problem could be with your Wifi network.

A number of things to investigate:

• Are the Wireless channels that you are using for your Wi-Fi network network (SSID) overlapping with your neighbours?
• Is the wireless signal from the broadband router obstructed?
• Does your performance improve when your are standing right infront of the 0845UK internet router?

Exactly who’s connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an open Wi-Fi network? How secure is your Wi-Fi network password? It may be time to change it.

Neighbours could be using your Wifi network and eating up all the 0845UK speed by downloading, uploading or even streaming music or videos over your 0845UK internet connection! Worse than that, they could be conducting illegal activities on your 0845UK broadband connection.

There are 3 apps that you can potentially utlise to analyze your Wifi network to check who’s connected:

• Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• WiFi scanning tool WiFi Analyzer

The above software scan your wireless network and produce a list of the devices connected.

• How to check who’s on your 0845UK Wi-Fi network

Do I need a Wifi booster for my 0845UK broadband?

If you discover that you have Wifi black spots at your house, a wireless network extender aka a Wifi Booster may be the best fix to boost your wireless signal to cover any black holes.

• Cheapest Wifi Signal Extenders

The wireless network booster simply picks up your existing wireless network signal just as it is becoming weaker and re-transmits the wireless signal to increase it’s reach.

Place the Wi-Fi network booster near where your Wifi network signal from the 0845UK broadband router is starting to become weaker.

Place it near where your wireless network signal drops down to less than two signal bars. Walk around your home with a mobile phone to determine where this is.

When was the last time you upgraded the 0845UK broadband router?

The 0845UK and broadband infrastructure, in general, are frequently upgraded to provide new features and improve performance as technology evolves.  Ensure that the 0845UK broadband router is running the latest software.

The majority of 0845UK broadband routers will allow you to perform the software upgrade by logging into the 0845UK broadband router and simply clicking on a button to perform the upgrade.

If you cannot do this, get in touch with 0845UK and they will be able to do this for you or alternatively, talk you through performing the upgrade yourself.

In addition to updating the software, if you have had the same hardware for a long period, it’s worth speaking to 0845UK to request for a hardware upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most likely reason for 0845UK broadband performance problems in your area and it’s more common with broadband connections that are delivered via phone lines.

If you are unsure if this is relevant in your case, contact 0845UK who should be able to carry out the relevant line checks to see if there is a fault on the 0845UK internet line.

Is the issue due to 0845UK Internet congestion?

If you’re finding that the 0845UK internet connection speed in your area is slow during certain periods e.g weekends or during the evening, it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does 0845UK have contention?

You should contact 0845UK to check your guaranteed speed.

Re-testing your 0845UK broadband connection

After the fault has been fixed either by yourself or 0845UK, retest the broadband connection using  at least 2 separate Speedtests to ensure the fault is fixed:

• • How to the ookla internet broadband speed test to test your 0845UK broadband
  • Test your 0845UK internet speed using Ookla Offical Speed Test
  • Test your 0845UK broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker 0845UK internet speed checker
  • • 1-2-Free Internet Speed Checker and troubleshooting