1-2-Free Broadband Speed test and troubleshooting
1-2-Free broadband Speed test
Simply click on the “Go” button below on the Ookla Speed Check to see the broadband speed of your 1-2-Free internet connection.
Information on how to fix problems with your 1-2-Free internet connection can be found below the Ookla Speed checker widget.
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Troubleshooting 1-2-Free internet speed problems
Before you start troubleshooting the performance of your 1-2-Free broadband connection, we recommend that you run a 1-2-Free Broadband Speedtest to benchmark your current connection speed.
Also confirm the guaranteed minimum download speed that you are paying for from 1-2-Free.
You can get this info by checking a 1-2-Free broadband bill, your 1-2-Free contract or by contacting 1-2-Free.
Likely causes of 1-2-Free’s slow internet performance
Is it your 1-2-Free internet connection that is slow or is it your device (PC/laptop/phone)?
You need to consider how many apps are currently running on your device.
The performance issue may be due to over-utilisation of your device’s resources i.e RAM/CPU and as opposed to a problem with 1-2-Free’s internet connection.
If you are on a laptop then you may use the task manager to see your Processor and Memory utilisation.
On other device, you should try rebooting the device which hopefully will terminate all programs that may be using up your systems resources.
Run the 1-2-Free Speedtest on your PC and your mobile phone to check how the speedtest results differ between the 2 devices.
This should hopefully give you some info to work with in terms of if the issue lies with your PC/Smartphone or the 1-2-Free broadband connection.
- What exactly does the 1-2-Free download and upload speed mean?
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Is your Wifi the cause of the performance issue?
The root cause of the performance problem may be your Wi-Fi network as opposed to the 1-2-Free broadband connection.
You could rule out the Wifi network by connecting your PC directly into the 1-2-Free broadband router with an ethernet cable and then run the 1-2-Free Speed checker again.
If the performance improves when you are connected using a network cable, this proves that the issue may be with your internal wireless network.
A number of things to investigate:
- Are the WiFi channels that you are using for your wireless network (SSID) overlapping with your neighbours?
- Is the wireless signal from the broadband router obstructed?
- Does the speed improve when your are stood right infront of the 1-2-Free broadband router?
Exactly who’s connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured Wi-Fi network? How complex is your Wi-Fi network password? It may be time to update it.
Others could be on your Wifi network and eating up all your 1-2-Free bandwidth by downloading, uploading or even streaming music or video over your 1-2-Free broadband connection! Worse still, they could be carrying out illegal activities using your 1-2-Free internet connection.
There are three apps that you can use to analyse your Wifi network to check who’s connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- Wireless scanning tool WiFi Analyzer
The above apps scan your wireless network and display a list of the connected devices.
Do I need a wireless network booster for my 1-2-Free broadband?
You may find that there are Wi-Fi coverage holes in your house, a Wifi network extender aka a Wi-Fi Booster may be the best solution to increase your wireless signal to cover any black spots.
The Wi-Fi network extender simply picks up the existing wireless network signal just as it is becoming weaker and re-transmits the wireless network signal to extend it’s coverage.
Position the Wi-Fi network booster where your wireless signal from your 1-2-Free internet router is becoming weaker.
Position it approximately where your Wifi network signal is dropping down to less than two bars. Walk around your property with a smartphone to determine where this location is.
When did you last upgrade the 1-2-Free internet router?
The 1-2-Free and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves. Ensure that the 1-2-Free broadband internet router is running on the most up-to-date software.
The majority of 1-2-Free broadband routers will allow you to carry out the software upgrade by simply logging on the 1-2-Free broadband router and simply clicking a button to start the update.
If you can’t do this, get in touch with 1-2-Free and they will do this for you or guide you through performing the upgrade yourself.
As well as updating the software, if you have had router for a long time, it’s probably worth talking to 1-2-Free to ask for a hardware upgrade.
Is the fault outside your property (at the exchange)?
This is probably the most common reason for 1-2-Free broadband performance issues in your property and it’s more common with broadband connections that are delivered using phone lines.
If you’re unsure if this is relevant in your case, contact 1-2-Free who will be able to run the relevant connection checks to see if there is a issue on the 1-2-Free internet line.
Is the performance issue because of 1-2-Free Internet congestion?
If you are finding that the 1-2-Free broadband connection speed in your area is slows down during certain periods i.e. over weekends or during the evening, then it may be because of congestion during peak times.
You should contact 1-2-Free to find out your minimum speed.
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Re-testing your 1-2-Free broadband connection
After the issue has been fixed either by yourself or 1-2-Free, retest your internet connection using at least 2 independent Speedtests to ensure the fault is fixed: