Comms365 Broadband Speedtest and troubleshooting
Comms365 internet Speed test
Click on the “Go” button below on the Ookla Speed Checker to confirm the internet speed of your Comms365 broadband connection.
Information on how to fix issues with your Comms365 broadband can be found below the Ookla Speed test widget.
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Troubleshooting Comms365 internet speed issues
Before starting to troubleshoot the performance of your Comms365 broadband connection, we suggest that you perform a Comms365 Internet Speed Test to measure your current broadband speed.
You may also want to find out the minimum download speed you on your broadband package from Comms365.
You can find this info by checking your Comms365 broadband bill, your Comms365 contract or by contacting Comms365.
Potential causes of Comms365’s slow broadband performance
Is it your Comms365 broadband that is running slow or could it be your device (laptop/smartphone/PC)?
You may need to consider the number of apps are currently running on your device.
The speed issue could be due to the over-utilization of your device’s resources i.e RAM/memory/CPU and not a problem with Comms365’s broadband connection.
If you’re on a laptop then you may use the task manager to check your Processor and Memory utilization.
On any other device, you should try rebooting the device which should hopefully terminate all apps that may have been using up your device resources.
Re-run the Comms365 Speed test on your PC and your mobile phone to check how the speed test results compare between the two devices.
This should hopefully provide you with some information to work with in terms of whether the problem is with your device or the Comms365 internet connection.
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Is the Wi-Fi network the cause of the issue?
The root cause of the performance issue may be your wireless network and not the Comms365 internet connection.
You could rule out the Wifi network by connecting your computer directly to the Comms365 broadband router using an ethernet cable and then run the Comms365 Speed checker again.
If the result improves when you are connected via an ethernet cable, this shows that the problem could be with the wireless.
A number of things to look further into:
- Are the Wireless channels that you are using for your Wifi network network (SSID) overlapping with the neighbors?
- Is the Wi-Fi network signal from the internet router obstructed?
- Does your speed improve when your are standing directly in-front of the Comms365 wireless router?
Who is connected to my Wifi network?
Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured Wi-Fi network? How complex is your Wifi network password? It may be time to update it.
Neighbours could be on your Wifi network and using up all your Comms365 speed by downloading, uploading or even streaming music or videos over your Comms365 broadband connection! Worse still, they may be carrying out illegal activities using your Comms365 broadband connection.
Here are 3 applications that you can use to analyze your Wi-Fi network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network scanning tool WiFi Analyzer
The above apps analyse your Wifi network and show you a list of the devices connected.
Do I need a wireless network booster for my Comms365 broadband?
If you find that there are Wifi black holes at your property, a wireless extender also known as a Wi-Fi Booster is the best solution to boost your wireless signal to cover any coverage holes.
The Wifi network booster simply picks up your existing wireless signal just as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.
Place the wireless extender where your Wifi network signal from your Comms365 broadband router is starting to become weaker.
Place it near where your Wi-Fi network signal drops down to 2 signal bars. Walk around your house with a smartphone to try and establish where this location is.
When did you last upgrade the Comms365 broadband router?
The Comms365 and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves. Ensure that your Comms365 broadband internet router is running on the most up to date software.
The majority of Comms365 broadband routers will allow you to carry out the software upgrade by logging on the Comms365 broadband router and simply clicking a button to perform the update.
If you can’t do this, get in touch with Comms365 and they will do this for you or talk you through the process.
As well as updating the software, if you have had router for a long period, it’s probably worth speaking to Comms365 to request for a router upgrade.
Is the fault outside your property (at the exchange)?
This is probably the most likely reason for Comms365 broadband performance issues in your area and it’s more common with broadband connections that are delivered using phone lines.
If you are not sure if this is applicable to you, contact Comms365 who will be able to conduct the appropriate connection tests to check if there is a issue on the Comms365 internet line.
Is the performance issue due to Comms365 broadband congestion?
If you’re finding that the Comms365 internet connection speed in your area is slow during certain times e.g weekends and during the evening, it may be because of congestion during peak hours.
You should contact Comms365 to find out your guaranteed speed.
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Re-testing your Comms365 broadband connection
After the fault has been resolved either by yourself or Comms365, retest the internet connection using at least 2 independent Speedtests to ensure the problem is fixed: