Troubleshooting Loop Scorpio internet performance issues

Before you start troubleshooting the speed of your Loop Scorpio internet connection, we recommend that you run a Loop Scorpio Internet Speed Test to benchmark your current connection speed.

It is also a good idea confirm the minimum download speed you on your broadband package from Loop Scorpio.

You can find this information by checking your Loop Scorpio broadband bill, your Loop Scorpio contract or by contacting Loop Scorpio.

Probable causes of Loop Scorpio’s slow broadband speed

Is it the Loop Scorpio internet connection that is slow or is it your device (PC/laptop/phone)?

You may need to consider the number of applications are currently running on your device.

The speed problem may be due to the over-utilisation of your system resources e.g RAM/CPU and not a problem with Loop Scorpio’s internet connection.

If you are on a PC then you may use the task manager to check your CPU and RAM utilization.

On any other device, you should try restarting the device which should hopefully shut down all programs that may have been hogging your systems resources.

Re-run the Loop Scorpio Speed checker on your personal computer and your mobile phone to see how the results differ between the 2 devices.

Hopefully this should give you some information to work with in terms of if the problem is with your PC/Smartphone or the Loop Scorpio internet connection.

• What exactly does the Loop Scorpio download and upload speed mean?
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• Five ways to speed up your Loop Scorpio broadband performance
• Simple DNS tip to speed up internet browsing speed on Loop Scorpio

Is the Wifi the cause of the slowness?

The root cause of the performance issue may be your Wifi as opposed to the Loop Scorpio broadband connection.

You can rule out the wireless network by simply connecting your computer directly into the Loop Scorpio broadband router with a network cable and run the Loop Scorpio Speed test again.

If the performance improves when you’re connected by a network cable, this shows that the issue could be with the wireless network.

A number of things to investigate:

• Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with your neighbours?
• Is the wireless network signal from the wireless router obstructed?
• Does the speed get better when you’re standing directly infront of the Loop Scorpio broadband router?

Who is connected to my wireless network?

Have you checked that your wireless network password has not been hacked? Do you have an open Wifi network? How complex is your wireless network password? It could be time to change it.

Others could be on your Wi-Fi network and eating up all your Loop Scorpio bandwidth by downloading, uploading or even streaming music or video on your Loop Scorpio internet connection! Worse still, they may be conducting illegal activities on your Loop Scorpio broadband connection.

There are 3 applications that you can potentially utlise to analyse your Wi-Fi network to check who is connected:

• Microsoft users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• WiFi scanning tool WiFi Analyzer

The above applications scan your wireless network and produce a list of the everything on your wifi.

• How to check who’s on your Loop Scorpio Wifi network

Should I get a wireless network booster for my Loop Scorpio broadband?

If you find that there are Wifi black spots in your property, a Wifi extender aka a wireless Booster may be the best fix to boost your wireless signal to cover any black holes.

• Cheapest Wi-Fi Signal Boosters

The Wi-Fi network booster simply picks up the existing Wifi signal just as it is starting to become weaker and re-transmits the Wifi signal to increase it’s reach.

Place the Wifi booster where your Wifi signal from the Loop Scorpio broadband router is starting to become weaker.

Position it approximately where your Wifi network signal drops down to 2 bars. Walk around your property with a tablet to find where this is.

When did you last upgrade the Loop Scorpio broadband router?

The Loop Scorpio and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves.  Ensure that your Loop Scorpio broadband internet router is running the most up to date software.

Most Loop Scorpio internet routers will allow you to carry out the software update by logging into the Loop Scorpio broadband router and simply clicking on a button to perform the upgrade.

If you cannot do this, contact Loop Scorpio and they will be able to perform the upgrade for you or talk you through the process.

In addition to updating the software, if you have had the same router for a long period, it may be worth talking to Loop Scorpio to ask for a hardware upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most common cause for Loop Scorpio broadband performance issues in your home and is more common for broadband connections that are delivered through copper phone lines.

If you are unsure if this is relevant in your case, you should contact Loop Scorpio who will be able to conduct the appropriate connection tests to see if there is a problem on the Loop Scorpio broadband line.

Is the performance issue due to Loop Scorpio broadband congestion?

If you are finding that the Loop Scorpio internet connection speed in your area is slows down during certain periods e.g weekends and evenings, then it may be because of congestion during peak hours.

• What’s Broadband Contention Ratio and does Loop Scorpio have contention?

You should speak to Loop Scorpio to check your minimum speed.

Find Best Alternatives to Loop Scorpio Broadband

 

Test your Loop Scorpio broadband connection

After the fault has been resolved either by yourself or Loop Scorpio, retest your internet connection using  at least two separate Speedtests to ensure the fault is fixed:

• • Use the ookla internet broadband speed checker to test your Loop Scorpio connection
  • Check your Loop Scorpio broadband speed using Ookla Offical Speed Test
  • Test your Loop Scorpio broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Loop Scorpio internet speed checker
  • • 0845UK Broadband Speedtest and troubleshooting