Namesco Internet Speedtest and troubleshooting
Namesco broadband Speed Checker
Click on the “Go” button on the Ookla Speed Check to see the broadband speed of your Namesco broadband connection.
Details on how to fix problems with your Namesco broadband can be found below the Ookla Speed checker widget.
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Troubleshooting Namesco broadband speed problems
Before you begin troubleshooting the performance of your Namesco internet connection, we suggest that you run a Namesco Broadband Speedtest to confirm your current connection speed.
Also find out the minimum download speed that you have subscribed to from Namesco.
You can find this information by checking your Namesco broadband bill, your Namesco contract or by contacting Namesco.
Likely causes of Namesco’s slow internet speed
Is it the Namesco internet connection that is slow or could it be your device (PC/laptop/phone)?
You need to consider the number of applications are currently running on your device.
The performance issue could be due to over-utilisation of your device’s resources i.e Memory/CPU Processor and as opposed to a problem with Namesco’s internet connection.
If you are on a PC then you can use the task manager to see your CPU and Memory utilization.
On any other device, you should try rebooting the device which should hopefully shutdown all applications that may be using up system resources.
Re-run the Namesco Speed test on your PC and your phone to see how the speed test results differ between the two devices.
Hopefully this should provide you with more info to work with in terms of whether the issue is with your PC/Smartphone or the Namesco broadband connection.
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Is your Wi-Fi network the reason for the issues?
The cause of the performance problem could be your Wifi as opposed to the Namesco internet connection.
You can rule out the Wi-Fi network by connecting your computer directly to the Namesco broadband router using an ethernet cable and run the Namesco Speed test again.
If the speed test result improves when you are connected by an ethernet cable, this proves that the problem could be with the internal wireless network.
A number of things to look further into:
- Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with your neighbours?
- Is your wireless signal from the internet router obstructed?
- Does your speed get better when your are stood right in-front of the Namesco wireless router?
Who’s connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an open Wifi network? How complex is your wireless network password? It may be time to update it.
Neighbours could be using your Wifi network and using up all the Namesco speed by downloading, uploading or even streaming music or videos over your Namesco broadband connection! Worse than that, they may be carrying out illegal activities over your Namesco broadband connection.
There are 3 apps to use to scan your wireless network to see who’s connected:
- Microsoft users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wifi network troubleshooting tool WiFi Analyzer
The above software will scan your Wifi network and produce a list of the devices connected.
Do I need a Wifi booster for my Namesco broadband?
If you find that there are wireless black holes at your home, a wireless network extender aka a wireless Booster may be the best fix to increase your wireless signal to cover any coverage gaps.
The Wifi booster picks up your existing Wifi signal just as it is starting to become weaker and re-transmits the Wifi network signal to increase it’s reach.
Position the Wi-Fi network booster near the position where your wireless signal from the Namesco broadband router is becoming weaker.
Position it near where your Wi-Fi network signal drops down to less than two bars. Walk around your property with a smartphone to find where this is.
When did you last upgrade the Namesco internet router?
The Namesco and broadband infrastructure, in general, are frequently updated to support new features and improve performance as technology evolves. Ensure that your Namesco broadband internet router is running on the most up-to-date software.
The majority of Namesco internet routers will allow you to carry out the software upgrade by simply logging on the Namesco broadband router and simply clicking on a button to perform the upgrade.
If you cannot do this, contact Namesco and they will be able to perform the upgrade for you or guide you through the process.
In addition to updating the software, if you have had the same hardware for a long period, it’s worth talking to Namesco to request for a hardware upgrade.
Is the issue outside your property (at the exchange)?
This is probably the most common reason for Namesco broadband performance issues in your home and is more common for internet broadband connections that are delivered using copper phone lines.
If you are unsure if this is relevant in your case, contact Namesco who will be able to run the relevant line checks to see if there is a issue on the Namesco internet line.
Is the performance issue because of Namesco Internet congestion?
If you’re finding that the Namesco internet connection speed in your area is slows down during certain times e.g weekends or during the evening, it may be because of congestion during peak times.
You should contact Namesco to find out your guaranteed speed.
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Test your Namesco internet connection
After the fault has been resolved either by yourself or Namesco, re-test the internet connection using at least two independent Speedtests to ensure the issue is resolved: