Seethelight Broadband Speed Checker and troubleshooting
Seethelight broadband Speed test
Click on the “Go” button below on the Ookla Speed Checker to check the broadband speed of your Seethelight internet connection.
Details on how to fix problems with your Seethelight broadband can be found below the Ookla Speed test widget.
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How to troubleshoot Seethelight broadband performance issues
Before you begin troubleshooting the performance of your Seethelight internet connection, we recommend that you perform a Seethelight Broadband Speedtest to confirm your current broadband speed.
It is also a good idea find out the minimum download speed you have subscribed to from Seethelight.
You can find this info by checking your Seethelight broadband bill, your Seethelight contract or by contacting Seethelight.
Likely causes of Seethelight’s slow broadband performance
Is it the Seethelight internet connection that is slow or could it be your device (PC/laptop/phone)?
You may need to check the number of applications are currently running on your device.
The speed issue may be due to the over-utilisation of your device’s resources i.e RAM/memory/CPU Processor and as opposed to an issue with Seethelight’s broadband connection.
If you are on a PC then you may use the task manager to see your CPU and RAM usage.
On other device, you should try restarting the device which hopefully will shutdown all programs that may be hogging system resources.
Run the Seethelight Speedtest on your PC and your mobile to check how the results compare between the two devices.
Hopefully this should provide you with more info to help determine whether the issue is with your PC/Smartphone or the Seethelight broadband connection.
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Is your wireless network the cause of the performance issue?
The root cause of the performance problem could be your Wifi network as opposed to the Seethelight internet connection.
You could rule out the wireless network by connecting your PC directly into the Seethelight broadband router with a network cable and run the Seethelight Speed test again.
If the speed checker result improves when you are connected by an ethernet cable, this proves that the issue could be with your Wi-Fi network.
A few other things to look further into:
- Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with your neighbors?
- Is the Wi-Fi network signal from the wireless router obstructed?
- Does the speed improve when you’re standing directly in-front of the Seethelight broadband router?
Exactly who’s connected to my wireless network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an open Wifi network? How strong is your Wifi network password? It could be time to change it.
Others could be using your Wifi network and eating up all your Seethelight speed by downloading, uploading or even streaming music or videos on your Seethelight broadband connection! Worse still, they could be carrying out illegal activities on your Seethelight broadband connection.
Here are 3 applications to utlise to analyse your Wi-Fi network to check who is connected:
- Microsoft users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- WiFi troubleshooting application WiFi Analyzer
The above applications will scan your Wifi network and produce a list of the connected devices.
Should I get a wireless booster for my Seethelight broadband?
You may find that there are Wifi coverage holes in your home, a wireless network extender aka a Wifi Booster is the best fix to boost your Wi-Fi signal to cover any coverage holes.
The Wi-Fi network extender picks up your existing Wi-Fi network signal just as it is becoming weaker and re-transmits the wireless signal to extend it’s coverage.
Place the Wifi network booster near where your Wifi signal from your Seethelight broadband router is becoming weaker.
Position it near where your wireless network signal is dropping down to less than 2 signal bars. Walk around your property with a mobile phone to determine where this is.
When did you last upgrade the Seethelight broadband router?
The Seethelight and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves. Ensure that the Seethelight broadband internet router is running the most up-to-date software.
Most Seethelight internet routers will allow you to perform the software update by logging into the Seethelight broadband router and simply clicking a button to perform the upgrade.
If you cannot do this, get in touch with Seethelight and they will do this for you or alternatively, guide you through the process.
In addition to upgrading the software, if you have had the same router for a long period, it may be worth talking to Seethelight to ask for a router upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most likely cause for Seethelight broadband performance issues in your area and is more common for internet broadband connections that are delivered through copper phone lines.
If you’re not sure if this is relevant in your case, you should contact Seethelight who should be able to carry out the relevant connection checks to check if there is a problem on the Seethelight broadband line.
Is the performance issue because of Seethelight Internet congestion?
If you are finding that the Seethelight broadband connection speed in your area is slows down during certain times i.e. over weekends and evenings, it may be because of congestion during peak times.
You should speak to Seethelight to find out your minimum speed.
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Test your Seethelight broadband connection
After the issue has been fixed either by yourself or Seethelight, re-test your internet connection using at least 2 independent Speedtests to ensure the issue is resolved: