Troubleshooting Suffolk Online broadband speed problems

Before starting to troubleshoot the performance of your Suffolk Online internet connection, we suggest that you perform a Suffolk Online Internet Speed Test to benchmark your current broadband speed.

It is also a good idea find out the minimum download speed that you on your broadband package from Suffolk Online.

You can find this info by checking a Suffolk Online broadband bill, your Suffolk Online contract or by contacting Suffolk Online.

Possible causes of Suffolk Online’s slow internet performance

Is it your Suffolk Online broadband that is running slow or is it your device (PC/laptop/phone)?

You need to check how many apps are currently running on your device.

The performance issue may be due to over-utilisation of your system resources i.e RAM/CPU Processor and as opposed to a problem with Suffolk Online’s internet connection.

If you’re on a PC then you can use the task manager to check your CPU and RAM usage.

On any other device, you could try restarting the device which hopefully will shut down all programs that may be using up your device resources.

Run the Suffolk Online Speed checker on your personal computer and your phone to see how the results differ between the 2 devices.

Hopefully this should give you more information to help determine whether the problem lies with your PC/Smartphone or the Suffolk Online broadband connection.

• What exactly does the Suffolk Online download and upload speed mean?
• Who’s the best Internet Service Provider in the UK?
• Five methods to speed up your Suffolk Online broadband speed
• Simple DNS hack to improve internet browsing speed on Suffolk Online

Is your Wifi the problem?

The root cause of the performance problem may be your Wi-Fi network and not the Suffolk Online internet connection.

You could rule out the Wifi by simply connecting your computer directly to the Suffolk Online broadband router using a network cable and run the Suffolk Online Speedtest again.

If the speed checker result improves when you’re connected using a network cable, this indicates that the problem could be with the wireless.

A few other things to check:

• Are the Wireless channels that you’re using for your wireless network network (SSID) overlapping with the neighbors?
• Is the wireless signal from the broadband router obstructed?
• Does the speed improve when your are standing directly infront of the Suffolk Online broadband router?

Who’s connected to my Wifi network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Wifi network? How complex is your wireless network password? It could be time to change it.

Others could be using your Wifi network and using up all the Suffolk Online speed by downloading, uploading or even streaming music or videos over your Suffolk Online broadband connection! Worse still, they may be conducting illegal activities on your Suffolk Online internet connection.

There are 3 applications that you can potentially utlise to analyze your Wifi network to check who is connected:

• Microsoft users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wireless network scanning application WiFi Analyzer

The above apps will scan your Wifi network and produce a list of the devices connected.

• How to see who is on your Suffolk Online Wi-Fi network

Should I get a Wi-Fi network booster for my Suffolk Online broadband?

If you discover that you have Wi-Fi black spots in your property, a Wifi network extender aka a Wifi Booster is the best fix to boost your Wifi signal to cover any black spots.

• Best Wifi Signal Boosters

The Wi-Fi network booster picks up your existing wireless network signal just as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s reach.

Place the Wifi network extender where your wireless network signal from the Suffolk Online internet router is becoming weaker.

Place it near where your Wifi network signal is dropping down to two bars. Walk around your home with a mobile phone to determine where this location is.

When was the last time you upgraded the Suffolk Online broadband router?

The Suffolk Online and broadband infrastructure, in general, are constantly upgraded to support new features and improve reliability as technology evolves.  Always ensure that your Suffolk Online internet router is running the latest software.

The majority of Suffolk Online internet routers allow you to perform the software update by logging into the Suffolk Online broadband router and simply clicking a button to start the update.

If you cannot do this, get in touch with Suffolk Online and they will perform the upgrade for you or talk you through performing the upgrade yourself.

As well as upgrading the software, if you have had router for a long time, it is worth talking to Suffolk Online to request for a router upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most common reason for Suffolk Online broadband performance problems in your area and it’s more common for broadband connections that are delivered through phone lines.

If you are not sure if this is relevant in your case, contact Suffolk Online who should be able to run the appropriate connection checks to see if there is a problem on the Suffolk Online broadband connection.

Is it because of Suffolk Online Internet congestion?

If you are finding that the Suffolk Online broadband connection speed in your area is slows down during certain periods e.g over weekends and during the evening, then it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does Suffolk Online have contention?

You should contact Suffolk Online to find out your minimum speed.

Find Best Alternatives to Suffolk Online Broadband

 

Test your Suffolk Online internet connection

After the fault has been resolved either by yourself or Suffolk Online, retest the internet connection using  at least two separate Speedtests to ensure the issue is resolved:

• • How to the ookla internet broadband speed checker to test your Suffolk Online connection
  • Test your Suffolk Online internet speed using Ookla Offical Speed Test
  • Test your Suffolk Online internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Suffolk Online internet speed checker
  • • 0845UK Broadband Speedtest and troubleshooting