Telefonica UK Broadband Speed test and troubleshooting
Telefonica UK broadband Speed Checker
Simply click on the “Go” button below on the Ookla Speed Check to confirm the broadband speed of your Telefonica UK broadband connection.
Details on how to fix issues with your Telefonica UK internet connection are in the sections below.
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Troubleshooting Telefonica UK internet performance issues
Before you begin troubleshooting the speed of your Telefonica UK broadband connection, we recommend that you perform a Telefonica UK Internet Speedtest to benchmark your current connection speed.
It is also a good idea find out the minimum download speed that you on your broadband package from Telefonica UK.
You can get this info by checking a Telefonica UK broadband bill, your Telefonica UK contract or by contacting Telefonica UK.
Probable causes of Telefonica UK’s slow broadband performance
Is it the Telefonica UK broadband that is running slow or could it be your device (laptop/smartphone/PC)?
You need to check how many applications are currently running on your device.
The speed issue may be due to the over-utilisation of your device’s resources i.e RAM/memory/CPU Processor and as opposed to an issue with Telefonica UK’s internet connection.
If you’re on a laptop then you can use the task manager to check your CPU and Memory usage.
On other device, you should try rebooting the device which should hopefully terminate all apps that may be using up your systems resources.
Run the Telefonica UK Speed checker on your computer and your mobile phone to see how the results compare between the two devices.
This should hopefully provide you with some info to work with in terms of whether the issue is with your device or the Telefonica UK internet connection.
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Is your wireless the cause of the performance issue?
The cause of the performance problem may be your Wi-Fi network and not the Telefonica UK internet connection.
You could rule out the Wifi network by simply connecting your computer directly to the Telefonica UK broadband router with a network cable and then run the Telefonica UK Speed test again.
If the result is better when you are connected by a network cable, this shows that the problem may be with the Wifi.
Possible things to check:
- Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with your neighbours?
- Is the Wifi signal from the broadband router obstructed?
- Does the performance get better when your are standing directly infront of the Telefonica UK broadband router?
Exactly who’s connected to my Wifi network?
Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured Wi-Fi network? How complex is your Wifi network password? It could be time to update it.
Neighbors could be using your wireless network and eating up all your Telefonica UK speed by downloading, uploading or even streaming music or video over your Telefonica UK internet connection! Worse still, they could be conducting illegal activities on your Telefonica UK broadband connection.
There are 3 applications to use to analyze your wireless network to check who’s connected:
- Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network scanning tool WiFi Analyzer
The above applications will scan your wireless network and produce a list of the devices connected.
Do I need a Wifi booster for my Telefonica UK broadband?
If you find that there are wireless coverage gaps in your property, a Wi-Fi network extender also known as a Wifi Booster is the best fix to increase your Wifi signal to cover any black spots.
The Wifi network booster simply picks up the existing Wifi signal as it is becoming weaker and re-transmits the Wifi network signal to extend it’s reach.
Position the Wi-Fi network booster/extender where your Wifi signal from the Telefonica UK internet router is becoming weaker.
Place it near where your Wi-Fi network signal is dropping down to 2 bars. Walk around your home with a tablet to find where this is.
When was the last time you upgraded the Telefonica UK broadband router?
The Telefonica UK and broadband infrastructure, in general, are frequently upgraded to provide new features and improve performance as technology evolves. Always ensure that the Telefonica UK broadband router is running on the latest software.
Most Telefonica UK broadband routers allow you to perform the software upgrade by simply logging on the Telefonica UK broadband router and simply clicking a button to perform the update.
If you cannot do this, get in touch with Telefonica UK and they will do this for you or alternatively, guide you through the process.
As well as updating the software, if you have had router for a long period, it’s probably worth speaking to Telefonica UK to ask for a router upgrade.
Is the root cause of the issue outside your property (at the exchange)?
This is probably the most common reason for Telefonica UK broadband performance problems in your area and it’s more common for internet broadband connections that are delivered through phone lines.
If you’re not sure if this is applicable to you, contact Telefonica UK who will be able to carry out the appropriate connection checks to see if there is a problem on the Telefonica UK internet connection.
Is it because of Telefonica UK Internet congestion?
If you’re finding that the Telefonica UK broadband connection speed in your area is slows down during certain periods e.g over weekends and evenings, it may be because of congestion during peak hours.
You should speak to Telefonica UK to find out your minimum speed.
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Test your Telefonica UK internet connection
After the problem has been fixed either by yourself or Telefonica UK, retest your internet connection using at least two separate Speedtests to ensure the fault is resolved: