How to troubleshoot Vtesse Broadband internet speed issues

Before starting to troubleshoot the performance of your Vtesse Broadband broadband connection, we suggest that you run a Vtesse Broadband Broadband Speedtest to measure your current connection speed.

It is also a good idea confirm the minimum download speed that you have subscribed to from Vtesse Broadband.

You can find this info by checking your Vtesse Broadband broadband bill, your Vtesse Broadband contract or by contacting Vtesse Broadband.

Probable causes of Vtesse Broadband’s slow internet speed

Is it the Vtesse Broadband internet connection that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are running on your device.

The performance problem could be due to the over-utilization of your system resources i.e RAM/memory/CPU Processor and not a problem with Vtesse Broadband’s broadband connection.

If you’re on a PC then you may use the task manager to check your CPU and Memory usage.

On other device, you should try rebooting the device which hopefully should terminate all programs that may have been hogging system resources.

Re-run the Vtesse Broadband Speed checker on your computer and your mobile phone to see how the results compare between the 2 devices.

This should hopefully give you some info to help determine whether the issue is with your device or the Vtesse Broadband broadband connection.

• What does the Vtesse Broadband download and upload speed mean?
• Who’s the best Broadband Service Provider in the UK?
• 5 methods to improve your Vtesse Broadband broadband speed
• Simple DNS tip to improve internet browsing speed on Vtesse Broadband

Is your wireless network the cause of the issue?

The root cause of the performance issue may be your Wifi network as opposed to the Vtesse Broadband broadband internet connection.

You can rule out the Wifi by simply connecting your computer directly to the Vtesse Broadband broadband router with an ethernet cable and then run the Vtesse Broadband Speed test again.

If the result is better when you are connected using an ethernet cable, this shows that the problem may be with the Wifi network.

A number of things to look further into:

• Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with the neighbours?
• Is the wireless signal from the internet router obstructed?
• Does the performance get better when your are stood directly in-front of the Vtesse Broadband internet router?

Who’s connected to my Wi-Fi network?

Have you checked that your wireless network password has not been shared? Do you have an open Wi-Fi network? How complex is your Wi-Fi network password? It could be time to update it.

Others could be using your wireless network and eating up all the Vtesse Broadband bandwidth by downloading, uploading or even streaming music or videos on your Vtesse Broadband internet connection! Worse still, they could be conducting illegal activities over your Vtesse Broadband internet connection.

Here are 3 applications that you can potentially use to analyse your Wifi network to see who’s connected:

• Microsoft Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• wireless network scanning application WiFi Analyzer

The above applications scan your Wi-Fi network and display a list of the devices connected.

• How to check who is on your Vtesse Broadband Wi-Fi network

Do I need a wireless booster for my Vtesse Broadband broadband?

You may discover that there are Wi-Fi coverage gaps at your property, a wireless extender also known as a Wi-Fi Booster is the best fix to boost your Wifi signal to cover any black spots.

• Cheapest Wifi Signal Extenders

The Wifi network booster simply picks up the existing Wifi signal just as it is becoming weaker and re-transmits the wireless network signal to increase it’s reach.

Place the Wifi extender near where your Wifi signal from your Vtesse Broadband internet router is starting to become weaker.

Position it approximately where your wireless signal drops down to 2 signal bars. Walk around your home with a tablet to try and establish where this is.

When was the last time you upgraded the Vtesse Broadband internet router?

The Vtesse Broadband and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves.  Always ensure that the Vtesse Broadband broadband router is running on the most up-to-date software.

Most Vtesse Broadband internet routers will allow you to carry out the software upgrade by simply logging on the Vtesse Broadband broadband router and simply clicking on a button to do the update.

If you cannot do this, get in touch with Vtesse Broadband and they will be able to perform the upgrade for you or alternatively, talk you through performing the upgrade yourself.

As well as upgrading the software, if you have had the same router for a long period, it’s probably worth talking to Vtesse Broadband to ask for a router upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most common reason for Vtesse Broadband broadband performance problems in your home and is more common for internet broadband connections that are delivered using phone lines.

If you’re unsure if this is relevant in your case, contact Vtesse Broadband who should be able to run the relevant connection checks to see if there is a issue on the Vtesse Broadband internet line.

Is the performance issue due to Vtesse Broadband broadband congestion?

If you’re finding that the Vtesse Broadband internet connection speed in your area is slow during certain periods e.g weekends or evenings, it may be because of congestion during peak times.

• What is Broadband Contention Ratio and does Vtesse Broadband have contention?

You should speak to Vtesse Broadband to check your guaranteed speed.

Find Best Alternatives to Vtesse Broadband Broadband

 

Test your Vtesse Broadband broadband connection

After the problem has been resolved either by yourself or Vtesse Broadband, retest your broadband connection using  at least two separate Speedtests to ensure the problem is fixed:

• • How to the ookla internet broadband speed checker to test your Vtesse Broadband broadband
  • Test your Vtesse Broadband broadband speed using Ookla Offical Speed Test
  • Test your Vtesse Broadband broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Vtesse Broadband broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting