XILO Internet Speedtest and troubleshooting
XILO internet Speed Checker
Simply click on the “Go” button below on the Ookla Speed Check to see the internet speed of your XILO broadband connection.
Details on how to fix issues with your XILO broadband can be found below the Ookla Speed checker widget.
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Troubleshooting XILO broadband performance issues
Before you begin troubleshooting the performance of your XILO broadband connection, we suggest that you perform a XILO Internet Speed Test to measure your current connection speed.
It is also a good idea confirm the minimum download speed you on your broadband package from XILO.
You can find this info by checking a XILO broadband bill, your XILO contract or by contacting XILO.
Possible causes of XILO’s slow internet performance
Is it your XILO broadband that is running slow or could it be your device (laptop/smartphone/PC)?
You may need to consider the number of applications are currently running on your device.
The speed problem could be due to over-utilisation of your system resources e.g RAM/CPU Processor and not a problem with XILO’s internet connection.
If you are on a computer then you may use the task manager to check your CPU and Memory usage.
On any other device, you should try rebooting the device which hopefully will kill all programs that may be hogging your systems resources.
Re-run the XILO Speed test on your personal computer and your mobile phone to check how the speedtest results compare between the two devices.
Hopefully this should provide you with more information to help determine if the problem is with your device or the XILO internet connection.
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Is the Wifi the reason for the issues?
The cause of the performance problem may be your wireless as opposed to the XILO broadband internet connection.
You could rule out the wireless by simply connecting your PC directly into the XILO broadband router using a network cable and then run the XILO Speed test again.
If the speed test result is better when you’re connected via a network cable, this proves that the issue may be with the wireless network.
Possible things to look further into:
- Are the Wireless channels that you are using for your Wi-Fi network network (SSID) overlapping with the neighbours?
- Is your wireless signal from the wireless router obstructed?
- Does the performance improve when you’re standing directly infront of the XILO broadband router?
Who’s connected to my wireless network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an open Wi-Fi network? How strong is your Wi-Fi network password? It may be time to change it.
Others could be on your Wifi network and eating up all your XILO bandwidth by downloading, uploading or even streaming music or video on your XILO internet connection! Worse still, they may be carrying out illegal activities on your XILO internet connection.
Here are three apps to utlise to scan your Wifi network to see who is connected:
- Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- wifi network troubleshooting tool WiFi Analyzer
The above apps scan your Wifi network and show you a list of the everything on your wifi.
Do I need a Wi-Fi network booster for my XILO broadband?
You may discover that there are wireless coverage holes at your house, a Wifi extender also known as a Wifi Booster is the best solution to strengthen your Wifi signal to cover any black spots.
The Wi-Fi network booster picks up your existing Wifi network signal just as it is starting to become weaker and re-transmits the Wifi signal to extend it’s reach.
Position the Wifi extender near where your Wi-Fi network signal from the XILO internet router is starting to become weaker.
Place it approximately where your Wi-Fi network signal is dropping down to less than two signal bars. Walk around your property with a tablet to try and establish where this is.
When did you last upgrade the XILO internet router?
The XILO and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves. Ensure that the XILO internet router is running on the latest software.
The majority of XILO broadband routers will allow you to carry out the software update by logging into the XILO broadband router and simply clicking a button to perform the update.
If you can’t do this, get in touch with XILO and they will do this for you or alternatively, talk you through performing the upgrade yourself.
In addition to upgrading the software, if you have had the same router for a long time, it’s probably worth talking to XILO to request for a router upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most likely cause for XILO broadband performance problems in your area and it’s more common for internet broadband connections that are delivered through phone lines.
If you’re not sure if this is relevant in your case, you should contact XILO who should be able to carry out the appropriate connection checks to see if there is a fault on the XILO broadband line.
Is it because of XILO broadband congestion?
If you are finding that the XILO broadband connection speed in your area is slow during certain periods e.g weekends or evenings, then it may be due to congestion during peak times.
You should contact XILO to check your minimum speed.
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Re-testing your XILO broadband connection
After the issue has been resolved either by yourself or XILO, re-test the broadband connection using at least two independent Speedtests to ensure the problem is resolved: