Be Broadband Broadband Speed Checker and troubleshooting
Be Broadband internet Speed Checker
Click on the “Go” button below on the Ookla Speed Checker to see the broadband speed of your Be Broadband broadband connection.
Details on how to fix issues with your Be Broadband internet connection can be found below the Ookla Speed checker widget.
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How to troubleshoot Be Broadband internet speed problems
Before you start troubleshooting the speed of your Be Broadband internet connection, we recommend that you run a Be Broadband Broadband Speedtest to confirm your current internet speed.
Also find out the guaranteed minimum download speed that you are paying for from Be Broadband.
You can find this information by checking your Be Broadband broadband bill, your Be Broadband contract or by contacting Be Broadband.
Common causes of Be Broadband’s slow broadband speed
Is it your Be Broadband internet connection that is running slow or is it your device (laptop/smartphone/PC)?
You may need to consider how many apps are running on your device.
The speed issue may be due to over-utilisation of your system resources i.e RAM/CPU Processor and as opposed to a problem with Be Broadband’s internet connection.
If you are on a PC then you can use the task manager to see your CPU and Memory usage.
On other device, you could try rebooting the device which hopefully will shut down all apps that may have been hogging your systems resources.
Run the Be Broadband Speed checker on your computer and your mobile phone to check how the speed test results compare between the two devices.
This should hopefully give you more information to help determine if the problem lies with your PC/Smartphone or the Be Broadband internet connection.
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Is the wireless the issue?
The cause of the performance problem may be your internal Wifi network and not the Be Broadband broadband internet connection.
You can rule out the wireless network by simply connecting your computer directly to the Be Broadband broadband router with a network cable and then run the Be Broadband Speed checker again.
If the speed improves when you are connected using an ethernet cable, this shows that the problem may be with the Wifi network.
A few other things to investigate:
- Are the WiFi channels that you are using for your Wifi network network (SSID) overlapping with the neighbors?
- Is the Wifi signal from the broadband router obstructed?
- Does the speed improve when your are stood right in-front of the Be Broadband wireless router?
Who is connected to my Wifi network?
Have you checked that your wireless network password has not been shared? Do you have an un-secured Wi-Fi network? How secure is your Wifi network password? It could be time to change it.
Neighbors could be on your Wi-Fi network and eating up all your Be Broadband bandwidth by downloading, uploading or even streaming music or videos over your Be Broadband broadband connection! Worse than that, they may be conducting illegal activities on your Be Broadband internet connection.
There are 3 apps that you can potentially utlise to analyze your wireless network to check who is connected:
- Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- Wireless scanning application WiFi Analyzer
The above software will scan your wireless network and display a list of the devices connected.
Do I need a Wi-Fi network booster for my Be Broadband broadband?
If you discover that you have wireless coverage holes at your house, a Wifi extender also known as a Wi-Fi Booster is the best solution to boost your Wifi signal to cover any coverage holes.
The Wifi network booster picks up your existing wireless signal as it is becoming weaker and re-transmits the Wifi signal to extend it’s reach.
Place the Wifi network booster/extender where your Wifi signal from your Be Broadband internet router is starting to become weaker.
Position it near where your Wifi network signal is dropping down to less than two signal bars. Walk around your house with a tablet to try and establish where this is.
When did you last upgrade the Be Broadband broadband router?
The Be Broadband and broadband infrastructure, in general, are frequently updated to support new features and improve performance as technology evolves. Always ensure that your Be Broadband internet router is running the latest software.
The majority of Be Broadband broadband routers will allow you to perform the software update by simply logging into the Be Broadband broadband router and simply clicking a button to start the update.
If you can’t do this, get in touch with Be Broadband and they will be able to perform the upgrade for you or alternatively, talk you through performing the upgrade yourself.
In addition to upgrading the software, if you have had the same hardware for a long period, it is worth talking to Be Broadband to ask for a hardware upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most likely cause for Be Broadband broadband performance issues in your property and is more common with broadband connections that are delivered using copper phone lines.
If you’re unsure if this is relevant in your case, contact Be Broadband who will be able to run the appropriate line checks to check if there is a issue on the Be Broadband broadband line.
Is it due to Be Broadband Internet congestion?
If you’re finding that the Be Broadband broadband connection speed in your area is slow during certain times i.e. weekends or during the evening, then it may be because of congestion during peak hours.
You should contact Be Broadband to check your minimum speed.
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Re-testing your Be Broadband internet connection
After the problem has been resolved either by yourself or Be Broadband, retest your internet connection using at least 2 separate Speedtests to ensure the problem is resolved: