How to troubleshoot CCS LEEDS internet performance problems

Before starting to troubleshoot the speed of your CCS LEEDS internet connection, we recommend that you perform a CCS LEEDS Internet Speed Test to benchmark your current internet speed.

It is also a good idea confirm the guaranteed minimum download speed that you on your broadband package from CCS LEEDS.

You can find this info by checking your CCS LEEDS broadband bill, your CCS LEEDS contract or by contacting CCS LEEDS.

Potential causes of CCS LEEDS’s slow internet performance

Is it the CCS LEEDS broadband that is slow or could it be your device (laptop/smartphone/PC)?

You need to consider how many applications are currently running on your device.

The speed issue could be due to over-utilisation of your system resources e.g RAM/CPU and not an issue with CCS LEEDS’s broadband connection.

If you’re on a laptop then you can use the task manager to check your Processor and RAM utilization.

On any other device, you could try rebooting the device which hopefully will shutdown all apps that may be hogging your systems resources.

Run the CCS LEEDS Speedtest on your PC and your mobile to see how the speedtest results compare between the 2 devices.

This should hopefully give you some information to work with in terms of if the issue is with your PC/Smartphone or the CCS LEEDS internet connection.

• What does the CCS LEEDS download and upload speed mean?
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• Five methods to speed up your CCS LEEDS Internet performance
• Simple DNS hack to improve internet browsing speed on CCS LEEDS

Is your Wifi network the cause of the performance issue?

The root cause of the performance issue may be your wireless network and not the CCS LEEDS broadband internet connection.

You can rule out the wireless network by connecting your computer directly to the CCS LEEDS broadband router with an ethernet cable and run the CCS LEEDS Speedtest again.

If the speed improves when you’re connected via an ethernet cable, this proves that the problem could be with your Wi-Fi network.

A number of things to check:

• Are the WiFi channels that you are using for your Wifi network network (SSID) overlapping with your neighbours?
• Is the wireless signal from the wireless router obstructed?
• Does the performance improve when you’re stood right in-front of the CCS LEEDS broadband router?

Exactly who’s connected to my wireless network?

Have you checked that your Wifi network password has not been hacked? Do you have an open Wifi network? How secure is your Wi-Fi network password? It could be time to change it.

Neighbors could be on your wireless network and using up all the CCS LEEDS bandwidth by downloading, uploading or even streaming music or video on your CCS LEEDS broadband connection! Worse still, they could be conducting illegal activities over your CCS LEEDS broadband connection.

There are 3 apps to use to analyze your Wifi network to see who is connected:

• Microsoft users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wifi network troubleshooting tool WiFi Analyzer

The above applications scan your Wifi network and show you a list of the devices connected.

• How to check who is on your CCS LEEDS Wifi network

Should I get a Wi-Fi network booster for my CCS LEEDS broadband?

You may discover that there are Wi-Fi coverage gaps at your house, a Wifi extender aka a Wifi Booster may be the best solution to boost your Wifi signal to cover any black holes.

• Best Wifi Signal Extenders

The Wi-Fi network extender simply picks up the existing wireless network signal as it is starting to become weaker and re-transmits the wireless network signal to increase it’s coverage.

Position the Wifi booster/extender near where your wireless signal from your CCS LEEDS internet router is becoming weaker.

Place it near where your wireless signal drops down to 2 signal bars. Walk around your home with a smartphone to try and establish where this location is.

When did you last upgrade the CCS LEEDS broadband router?

The CCS LEEDS and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves.  Always ensure that the CCS LEEDS broadband router is running on the latest software.

Most CCS LEEDS internet routers allow you to carry out the software upgrade by logging on the CCS LEEDS broadband router and simply clicking on a button to start the update.

If you cannot do this, contact CCS LEEDS and they will perform the upgrade for you or alternatively, talk you through the process.

As well as updating the software, if you have had router for a long period, it’s probably worth speaking to CCS LEEDS to ask for a router upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most likely reason for CCS LEEDS broadband performance issues in your home and is more common with internet broadband connections that are delivered using copper phone lines.

If you’re unsure if this is applicable to you, contact CCS LEEDS who will be able to run the appropriate line tests to check if there is a issue on the CCS LEEDS broadband connection.

Is the performance issue because of CCS LEEDS broadband congestion?

If you’re finding that the CCS LEEDS broadband connection speed in your area is slow during certain times i.e. weekends or evenings, it may be due to congestion during peak times.

• What’s Broadband Contention Ratio and does CCS LEEDS have contention?

You should contact CCS LEEDS to check your guaranteed speed.

Find Best Alternatives to CCS LEEDS Broadband

 

Test your CCS LEEDS internet connection

After the issue has been fixed either by yourself or CCS LEEDS, retest the broadband connection using  at least two independent Speedtests to ensure the issue is resolved:

• • How to the ookla internet broadband speed checker to test your CCS LEEDS broadband
  • Check your CCS LEEDS broadband speed using Ookla Offical Speed Test
  • Test your CCS LEEDS internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker CCS LEEDS broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting