CountyBroadband Broadband Speedtest and troubleshooting
CountyBroadband internet Speed Checker
Simply click on the “Go” button on the Ookla Speed Check to see the broadband speed of your CountyBroadband broadband connection.
Information on how to fix issues with your CountyBroadband internet connection are in the sections below.
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Troubleshooting CountyBroadband internet performance problems
Before starting to troubleshoot the speed of your CountyBroadband internet connection, we recommend that you run a CountyBroadband Internet Speed Test to benchmark your current connection speed.
You may also want to find out the guaranteed minimum download speed that you have subscribed to from CountyBroadband.
You can get this info by checking your CountyBroadband broadband bill, your CountyBroadband contract or by contacting CountyBroadband.
Likely causes of CountyBroadband’s slow broadband performance
Is it your CountyBroadband broadband that is slow or could it be your device (laptop/smartphone/PC)?
You may need to consider the number of apps are currently running on your device.
The speed problem could be due to over-utilization of your system resources i.e RAM/memory/CPU and not an issue with CountyBroadband’s broadband connection.
If you are on a PC then you can use the task manager to check your Processor and RAM utilisation.
On any other device, you should try restarting the device which should hopefully terminate all apps that may be using up your systems resources.
Run the CountyBroadband Speedtest on your personal computer and your mobile to see how the speedtest results compare between the two devices.
Hopefully this should give you some info to work with in terms of whether the problem is with your PC/Smartphone or the CountyBroadband broadband connection.
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Is the Wifi network the reason for the issues?
The cause of the performance issue may be your internal Wifi network and not the CountyBroadband internet connection.
You can rule out the Wifi network by simply connecting your computer directly to the CountyBroadband broadband router with a network cable and then run the CountyBroadband Speedtest again.
If the performance improves when you’re connected via an ethernet cable, this proves that the problem may be with the wireless network.
A few other things to look further into:
- Are the Wireless channels that you’re using for your wireless network (SSID) overlapping with your neighbours?
- Is your Wi-Fi network signal from the internet router obstructed?
- Does the performance get better when you’re stood directly in-front of the CountyBroadband wireless router?
Who’s connected to my wireless network?
Have you checked that your Wifi network password has not been shared? Do you have an open Wifi network? How complex is your Wifi network password? It could be time to update it.
Others could be on your Wifi network and using up all your CountyBroadband speed by downloading, uploading or even streaming music or video on your CountyBroadband broadband connection! Worse than that, they may be conducting illegal activities using your CountyBroadband internet connection.
There are 3 apps that you can utlise to analyse your wireless network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wifi network troubleshooting application WiFi Analyzer
The above applications analyse your Wi-Fi network and display a list of the everything on your wifi.
Do I need a wireless booster for my CountyBroadband broadband?
If you discover that you have wireless black holes at your house, a Wifi network extender aka a wireless Booster is the best solution to boost your Wifi signal to cover any coverage holes.
The Wifi network booster simply picks up the existing wireless signal as it is becoming weaker and re-transmits the wireless signal to extend it’s coverage.
Position the Wifi network extender near the position where your Wi-Fi network signal from your CountyBroadband internet router is becoming weaker.
Place it near where your wireless network signal drops down to less than 2 signal bars. Walk around your home with a tablet to find where this is.
When did you last upgrade the CountyBroadband broadband router?
The CountyBroadband and broadband infrastructure, in general, are frequently updated to support new features and improve performance as technology evolves. Ensure that your CountyBroadband broadband router is running on the most up-to-date software.
Most CountyBroadband broadband routers will allow you to perform the software update by logging into the CountyBroadband broadband router and simply clicking on a button to do the update.
If you cannot do this, get in touch with CountyBroadband and they will do this for you or talk you through the process.
As well as updating the software, if you have had the same hardware for a long time, it’s probably worth speaking to CountyBroadband to request for a router upgrade.
Is the problem external to your home (at the exchange)?
This is probably the most common cause for CountyBroadband broadband performance issues in your property and it’s more common for broadband connections that are delivered using phone lines.
If you’re unsure if this is relevant in your case, contact CountyBroadband who should be able to run the relevant line tests to check if there is a problem on the CountyBroadband internet line.
Is it because of CountyBroadband Internet congestion?
If you’re finding that the CountyBroadband internet connection speed in your area is slow during certain periods e.g over weekends and evenings, then it may be because of congestion during peak times.
You should speak to CountyBroadband to find out your guaranteed speed.
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Re-testing your CountyBroadband broadband connection
After the issue has been fixed either by yourself or CountyBroadband, retest your broadband connection using at least 2 separate Speedtests to ensure the problem is resolved: