Falconnet Broadband Speed Checker and troubleshooting
Falconnet internet Speed test
Simply click on the “Go” button on the Ookla Speed Test to test the broadband speed of your Falconnet broadband connection.
Details on how to fix issues with your Falconnet broadband are in the sections below the speed test widget.
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Troubleshooting Falconnet internet speed problems
Before you begin troubleshooting the performance of your Falconnet broadband connection, we suggest that you run a Falconnet Broadband Speed Test to confirm your current connection speed.
It is a good idea to also find out the minimum download speed that you on your broadband package from Falconnet.
You can get this info by checking a Falconnet broadband bill, your Falconnet contract or by contacting Falconnet.
Likely causes of Falconnet’s slow internet performance
Is it your Falconnet broadband that is running slow or could it be your device (laptop/smartphone/PC)?
You may need to consider the number of apps are running on your device.
The speed problem may be due to over-utilisation of your device’s resources i.e RAM/CPU Processor and as opposed to an issue with Falconnet’s broadband connection.
If you’re on a PC then you can use the task manager to see your CPU and Memory utilization.
On any other device, you could try rebooting the device which should hopefully shut down all apps that may have been using up system resources.
Run the Falconnet Speedtest on your PC and your phone to check how the results differ between the 2 devices.
This should hopefully provide you with more info to work with in terms of whether the issue lies with your PC/Smartphone or the Falconnet internet connection.
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Is the wireless network the issue?
The cause of the performance problem could be your Wifi and not the Falconnet internet connection.
You can rule out the Wi-Fi network by simply connecting your computer directly to the Falconnet broadband router using a network cable and then run the Falconnet Speedtest again.
If the speed checker result improves when you are connected using an ethernet cable, this suggests that the issue may be with your Wifi.
A few other things to check:
- Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with the neighbours?
- Is the wireless signal from the wireless router obstructed?
- Does your speed get better when your are standing directly in-front of the Falconnet broadband router?
Who is connected to my Wi-Fi network?
Have you checked that your wireless network password has not been shared? Do you have an un-secured Wi-Fi network? How strong is your Wifi network password? It could be time to update it.
Others could be on your Wi-Fi network and eating up all your Falconnet speed by downloading, uploading or even streaming music or video on your Falconnet broadband connection! Worse than that, they could be carrying out illegal activities over your Falconnet internet connection.
There are 3 applications that you can potentially utlise to analyze your Wifi network to see who is connected:
- Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wireless network scanning application WiFi Analyzer
The above applications analyse your Wi-Fi network and produce a list of the connected devices.
Do I need a wireless network booster for my Falconnet broadband?
You may discover that you have Wifi black holes in your house, a wireless network extender aka a Wi-Fi Booster is the best solution to increase your Wifi signal to cover any coverage holes.
The wireless booster simply picks up the existing Wi-Fi network signal just as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s reach.
Position the wireless network booster/extender near where your Wifi signal from your Falconnet internet router is becoming weaker.
Place it approximately where your wireless network signal drops down to 2 signal bars. Walk around your house with a mobile phone to try and establish where this is.
When did you last upgrade the Falconnet internet router?
The Falconnet and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves. Always ensure that the Falconnet broadband internet router is running the most up to date software.
Most Falconnet internet routers allow you to perform the software update by simply logging into the Falconnet broadband router and simply clicking on a button to perform the upgrade.
If you can’t do this, contact Falconnet and they will be able to perform the upgrade for you or alternatively, guide you through the process.
In addition to updating the software, if you have had the same hardware for a long time, it’s probably worth speaking to Falconnet to ask for a hardware upgrade.
Is the fault external to your home (at the exchange)?
This is probably the most likely cause for Falconnet broadband performance problems in your area and it’s more common for internet broadband connections that are delivered via copper phone lines.
If you’re unsure if this is relevant in your case, contact Falconnet who should be able to run the relevant line tests to see if there is a problem on the Falconnet internet connection.
Is it because of Falconnet broadband congestion?
If you’re finding that the Falconnet internet connection speed in your area is slows down during certain times e.g weekends and evenings, it may be due to congestion during peak times.
You should contact Falconnet to check your guaranteed speed.
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Test your Falconnet broadband connection
After the problem has been resolved either by yourself or Falconnet, retest your internet connection using at least two independent Speedtests to ensure the problem is resolved: