Troubleshooting Future Internet broadband performance problems

Before you start troubleshooting the performance of your Future Internet internet connection, we suggest that you run a Future Internet Internet Speedtest to benchmark your current broadband speed.

It is also a good idea find out the guaranteed minimum download speed you are paying for from Future Internet.

You can get this info by checking your Future Internet broadband bill, your Future Internet contract or by contacting Future Internet.

Likely causes of Future Internet’s slow internet performance

Is it your Future Internet broadband that is slow or could it be your device (PC/laptop/phone)?

You may need to consider the number of apps are currently running on your device.

The performance issue may be due to over-utilization of your system resources i.e Memory/CPU and not a problem with Future Internet’s broadband connection.

If you’re on a computer then you can use the task manager to check your CPU and Memory utilisation.

On other device, you could try restarting the device which hopefully will shut down all applications that may be using up your device resources.

Run the Future Internet Speed test on your computer and your mobile phone to check how the speed test results differ between the two devices.

This should hopefully provide you with more info to help determine if the issue lies with your device or the Future Internet broadband connection.

• What exactly does the Future Internet download and upload speed mean?
• Who is the best Broadband Service Provider in the UK?
• Five tips to improve your Future Internet broadband performance
• DNS tip to improve internet browsing speed on Future Internet

Is your Wi-Fi network the cause of the issue?

The cause of the performance issue may be your wireless and not the Future Internet broadband connection.

You can rule out the wireless network by simply connecting your computer directly into the Future Internet broadband router with a network cable and run the Future Internet Speedtest again.

If the speed checker result is better when you are connected by a network cable, this indicates that the problem could be with the Wifi.

A number of things to check:

• Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with the neighbors?
• Is your Wifi network signal from the wireless router obstructed?
• Does the performance improve when you’re standing directly in-front of the Future Internet internet router?

Who’s connected to my wireless network?

Have you checked that your Wifi network password has not been hacked? Do you have an un-secured Wi-Fi network? How strong is your wireless network password? It may be time to change it.

Neighbours could be using your Wifi network and using up all the Future Internet bandwidth by downloading, uploading or even streaming music or video over your Future Internet broadband connection! Worse than that, they could be carrying out illegal activities on your Future Internet broadband connection.

There are three apps to utlise to analyse your Wifi network to see who’s connected:

• Microsoft Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• Wireless troubleshooting tool WiFi Analyzer

The above apps scan your Wifi network and display a list of the connected devices.

• How to see who’s on your Future Internet Wi-Fi network

Do I need a wireless network booster for my Future Internet broadband?

You may discover that you have Wifi coverage holes at your property, a Wifi extender also known as a wireless Booster may be the best fix to increase your wireless signal to cover any black spots.

• Best Wireless Signal Boosters

The Wifi network extender picks up the existing Wifi signal as it is starting to become weaker and re-transmits the wireless signal to extend it’s reach.

Position the wireless network extender near the position where your Wifi network signal from your Future Internet internet router is starting to become weaker.

Position it near where your Wifi network signal drops down to 2 bars. Walk around your home with a tablet to try and establish where this location is.

When did you last upgrade the Future Internet internet router?

The Future Internet and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves.  Ensure that your Future Internet broadband internet router is running on the latest software.

Most Future Internet internet routers allow you to perform the software upgrade by logging into the Future Internet broadband router and simply clicking a button to start the upgrade.

If you cannot do this, get in touch with Future Internet and they will be able to perform the upgrade for you or guide you through performing the upgrade yourself.

As well as updating the software, if you have had hardware for a long period, it is worth talking to Future Internet to request for a hardware upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most likely reason for Future Internet broadband performance problems in your home and is more common for broadband connections that are delivered through phone lines.

If you’re not sure if this is applicable to you, contact Future Internet who should be able to run the appropriate line tests to see if there is a issue on the Future Internet broadband connection.

Is the issue due to Future Internet Internet congestion?

If you are finding that the Future Internet internet connection speed in your area is slows down during certain periods i.e. over weekends and evenings, then it may be due to congestion during peak times.

• What is Broadband Contention Ratio and does Future Internet have contention?

You should speak to Future Internet to find out your guaranteed speed.

Find Best Alternatives to Future Internet Broadband

 

Test your Future Internet broadband connection

After the fault has been fixed either by yourself or Future Internet, re-test your internet connection using  at least two separate Speedtests to ensure the issue is resolved:

• • How to the ookla internet broadband speed checker to test your Future Internet connection
  • Check your Future Internet broadband speed using Ookla Offical Speed Test
  • Test your Future Internet internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Future Internet broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting