Internet Central internet Speed test

Simply click on the “Go” button below on the Ookla Speed Checker to check the internet speed of your Internet Central broadband connection.

Information on how to troubleshoot issues with your Internet Central internet connection can be found below the Ookla Speed test widget.

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How to troubleshoot Internet Central internet performance problems

Before starting to troubleshoot the speed of your Internet Central internet connection, we suggest that you run a Internet Central Broadband Speedtest to confirm your current connection speed.

It is a good idea to also confirm the guaranteed minimum download speed that you are paying for from Internet Central.

You can find this info by checking a Internet Central broadband bill, your Internet Central contract or by contacting Internet Central.

Common causes of Internet Central’s slow broadband performance

Is it the Internet Central broadband that is running slow or could it be your device (laptop/smartphone/PC)?

You need to consider the number of applications are running on your device.

The speed issue could be due to the over-utilisation of your system resources e.g RAM/memory/CPU Processor and as opposed to a problem with Internet Central’s internet connection.

If you are on a computer then you can use the task manager to check your CPU and Memory utilization.

On other device, you should try rebooting the device which hopefully will kill all programs that may be using up your systems resources.

Re-run the Internet Central Speed test on your PC and your phone to check how the speedtest results compare between the 2 devices.

This should hopefully give you some information to help determine whether the problem lies with your device or the Internet Central internet connection.

Is your Wi-Fi network the issue?

The root cause of the performance problem may be your Wifi and not the Internet Central internet connection.

You could rule out the Wifi network by connecting your computer directly into the Internet Central broadband router with an ethernet cable and then run the Internet Central Speedtest again.

If the speed test result improves when you are connected using an ethernet cable, this proves that the problem may be with the wireless network.

A number of things to investigate:

Are the WiFi channels that you are using for your Wifi network network (SSID) overlapping with your neighbours?
Is your wireless signal from the internet router obstructed?
Does your performance get better when your are standing directly infront of the Internet Central internet router?

Who’s connected to my Wi-Fi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Wifi network? How strong is your Wi-Fi network password? It may be time to change it.

Neighbours could be using your Wifi network and using up all the Internet Central speed by downloading, uploading or even streaming music or videos on your Internet Central broadband connection! Worse still, they may be carrying out illegal activities on your Internet Central internet connection.

Here are three applications that you can potentially use to analyze your Wifi network to see who’s connected:

Microsoft users can use Wireless network watcher
IOS users can use whoFi (who is on my Wifi)
wireless network scanning tool WiFi Analyzer

The above applications will scan your Wifi network and display a list of the devices connected.

How to check who is on your Internet Central Wi-Fi network

Do I need a wireless booster for my Internet Central broadband?

You may find that there are Wi-Fi black holes at your home, a Wifi extender also known as a Wifi Booster is the best solution to strengthen your Wifi signal to cover any black spots.

Best Wifi Signal Extenders

The Wifi network booster simply picks up the existing Wifi network signal as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s reach.

Place the wireless network booster near where your Wifi signal from the Internet Central broadband router is starting to become weaker.

Position it near where your Wifi network signal is dropping down to less than 2 signal bars. Walk around your property with a tablet to determine where this location is.

When did you last upgrade the Internet Central broadband router?

The Internet Central and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves. Ensure that your Internet Central broadband router is running on the latest software.

The majority of Internet Central internet routers will allow you to carry out the software update by logging on the Internet Central broadband router and simply clicking on a button to do the upgrade.

If you cannot do this, get in touch with Internet Central and they will perform the upgrade for you or alternatively, guide you through the process.

In addition to updating the software, if you have had router for a long period, it may be worth speaking to Internet Central to ask for a router upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most common reason for Internet Central broadband performance issues in your area and it’s more common with internet broadband connections that are delivered through phone lines.

If you are unsure if this is relevant in your case, contact Internet Central who will be able to conduct the relevant connection checks to check if there is a issue on the Internet Central broadband line.

Is the issue because of Internet Central broadband congestion?

If you’re finding that the Internet Central internet connection speed in your area is slow during certain times e.g weekends or evenings, then it may be because of congestion during peak hours.

What’s Broadband Contention Ratio and does Internet Central have contention?

You should speak to Internet Central to find out your minimum speed.

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Re-testing your Internet Central broadband connection

After the issue has been fixed either by yourself or Internet Central, retest the internet connection using at least two separate Speedtests to ensure the problem is fixed:

Internet Central Broadband Speedtest and troubleshooting