John Lewis Broadband broadband Speed test

Click on the “Go” button on the Ookla Speed Checker to see the internet speed of your John Lewis Broadband broadband connection.

Information on how to fix issues with your John Lewis Broadband internet connection are in the sections below the speed test widget.

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Troubleshooting John Lewis Broadband internet speed issues

Before you start troubleshooting the speed of your John Lewis Broadband broadband connection, we recommend that you perform a John Lewis Broadband Internet Speedtest to measure your current broadband speed.

It is also a good idea confirm the minimum download speed you are paying for from John Lewis Broadband.

You can get this info by checking a John Lewis Broadband broadband bill, your John Lewis Broadband contract or by contacting John Lewis Broadband.

Probable causes of John Lewis Broadband’s slow internet speed

Is it your John Lewis Broadband broadband that is running slow or could it be your device (PC/laptop/phone)?

You may need to consider the number of apps are running on your device.

The speed problem may be due to the over-utilization of your device’s resources i.e RAM/memory/CPU Processor and as opposed to an issue with John Lewis Broadband’s broadband connection.

If you’re on a PC then you may use the task manager to see your Processor and Memory usage.

On other device, you should try restarting the device which hopefully should shutdown all programs that may have been using up your device resources.

Run the John Lewis Broadband Speedtest on your PC and your phone to check how the speedtest results compare between the two devices.

This should hopefully provide you with some information to help determine whether the problem lies with your device or the John Lewis Broadband internet connection.

Is the wireless the cause of the issue?

The cause of the performance issue could be your Wi-Fi network and not the John Lewis Broadband internet connection.

You could rule out the wireless network by connecting your PC directly to the John Lewis Broadband broadband router using a network cable and then run the John Lewis Broadband Speedtest again.

If the speed test result is better when you are connected via a network cable, this indicates that the problem may be with the Wifi network.

A few other things to look further into:

Are the Wireless channels that you are using for your Wifi network network (SSID) overlapping with the neighbors?
Is the Wifi network signal from the internet router obstructed?
Does your performance improve when your are stood right in-front of the John Lewis Broadband wireless router?

Who’s connected to my wireless network?

Have you checked that your wireless network password has not been hacked? Do you have an un-secured Wi-Fi network? How complex is your Wifi network password? It could be time to change it.

Neighbors could be on your Wifi network and eating up all the John Lewis Broadband bandwidth by downloading, uploading or even streaming music or video on your John Lewis Broadband internet connection! Worse still, they could be carrying out illegal activities on your John Lewis Broadband internet connection.

There are three applications to use to analyze your wireless network to see who’s connected:

Microsoft users can use Wireless network watcher
Apple users can use whoFi (who is on my Wifi)
Wireless scanning tool WiFi Analyzer

The above applications scan your Wifi network and produce a list of the devices connected.

How to check who is on your John Lewis Broadband wireless network

Do I need a Wifi network booster for my John Lewis Broadband broadband?

You may discover that there are Wi-Fi black spots in your house, a wireless extender also known as a wireless Booster is the best fix to increase your Wi-Fi signal to cover any black holes.

Best Wi-Fi Signal Boosters

The wireless network extender picks up your existing Wifi signal as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.

Place the Wifi booster/extender near where your Wifi network signal from your John Lewis Broadband internet router is starting to become weaker.

Place it approximately where your Wifi signal is dropping down to 2 bars. Walk around your home with a mobile phone to determine where this location is.

When did you last upgrade the John Lewis Broadband broadband router?

The John Lewis Broadband and broadband infrastructure, in general, are frequently upgraded to provide new features and improve performance as technology evolves. Always ensure that the John Lewis Broadband broadband router is running on the most up to date software.

Most John Lewis Broadband internet routers will allow you to perform the software upgrade by simply logging into the John Lewis Broadband broadband router and simply clicking a button to start the upgrade.

If you can’t do this, get in touch with John Lewis Broadband and they will perform the upgrade for you or guide you through performing the upgrade yourself.

As well as updating the software, if you have had router for a long period, it is worth talking to John Lewis Broadband to request for a hardware upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most likely cause for John Lewis Broadband broadband performance issues in your property and is more common with broadband connections that are delivered via phone lines.

If you’re unsure if this is applicable to you, contact John Lewis Broadband who should be able to carry out the appropriate connection checks to check if there is a fault on the John Lewis Broadband broadband line.

Is it due to John Lewis Broadband Internet congestion?

If you’re finding that the John Lewis Broadband broadband connection speed in your area is slow during certain times e.g over weekends and during the evening, it may be because of congestion during peak times.

What’s Broadband Contention Ratio and does John Lewis Broadband have contention?

You should contact John Lewis Broadband to check your guaranteed speed.

Find Best Alternatives to John Lewis Broadband Broadband

Test your John Lewis Broadband broadband connection

After the fault has been fixed either by yourself or John Lewis Broadband, retest the internet connection using at least 2 separate Speedtests to ensure the issue is fixed:

John Lewis Broadband Internet Speed Checker and troubleshooting