MacAce.net Internet Speed Checker and troubleshooting
MacAce.net broadband Speed Checker
Click on the “Go” button on the Ookla Speed Check to check the broadband speed of your MacAce.net internet connection.
Details on how to troubleshoot problems with your MacAce.net internet connection are in the sections below.
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How to troubleshoot MacAce.net broadband speed problems
Before you start troubleshooting the performance of your MacAce.net broadband connection, we recommend that you run a MacAce.net Internet Speed Test to confirm your current internet speed.
You may also want to find out the guaranteed minimum download speed that you are paying for from MacAce.net.
You can get this info by checking a MacAce.net broadband bill, your MacAce.net contract or by contacting MacAce.net.
Common causes of MacAce.net’s slow broadband speed
Is it the MacAce.net internet connection that is running slow or is it your device (PC/laptop/phone)?
You need to check how many apps are running on your device.
The speed issue could be due to over-utilisation of your device’s resources e.g RAM/CPU and as opposed to an issue with MacAce.net’s broadband connection.
If you’re on a laptop then you may use the task manager to check your Processor and Memory utilisation.
On any other device, you should try rebooting the device which hopefully will shutdown all applications that may be using up your systems resources.
Re-run the MacAce.net Speed checker on your computer and your mobile phone to check how the results compare between the 2 devices.
This should hopefully give you more information to work with in terms of if the problem is with your PC/Smartphone or the MacAce.net broadband connection.
- What does the MacAce.net download and upload speed mean?
- Who’s the best Internet Service Provider in the UK?
- Five methods to improve your MacAce.net Internet speed
- DNS tip to speed up internet browsing speed on MacAce.net
Is your Wi-Fi network the problem?
The cause of the performance problem could be your Wifi as opposed to the MacAce.net broadband connection.
You can rule out the wireless network by simply connecting your PC directly into the MacAce.net broadband router using an ethernet cable and run the MacAce.net Speedtest again.
If the speed is better when you’re connected by an ethernet cable, this proves that the issue may be with the Wi-Fi network.
A few other things to investigate:
- Are the Wireless channels that you are using for your wireless network network (SSID) overlapping with the neighbors?
- Is your Wi-Fi network signal from the broadband router obstructed?
- Does the speed get better when you’re stood directly infront of the MacAce.net internet router?
Exactly who’s connected to my Wifi network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured Wi-Fi network? How strong is your Wi-Fi network password? It may be time to update it.
Others could be using your Wifi network and eating up all the MacAce.net bandwidth by downloading, uploading or even streaming music or videos over your MacAce.net internet connection! Worse still, they could be carrying out illegal activities on your MacAce.net internet connection.
There are three apps that you can use to analyze your Wi-Fi network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network scanning application WiFi Analyzer
The above apps scan your wireless network and display a list of the connected devices.
Should I get a Wi-Fi network booster for my MacAce.net broadband?
You may discover that there are Wi-Fi coverage holes at your house, a Wi-Fi network extender also known as a Wi-Fi Booster may be the best fix to increase your Wi-Fi signal to cover any coverage holes.
The wireless extender picks up your existing wireless signal just as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s reach.
Position the wireless extender near the position where your Wifi signal from the MacAce.net internet router is starting to become weaker.
Position it near where your Wi-Fi network signal is dropping down to less than 2 signal bars. Walk around your home with a mobile phone to try and establish where this location is.
When did you last upgrade the MacAce.net broadband router?
The MacAce.net and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves. Always ensure that your MacAce.net broadband internet router is running on the latest software.
The majority of MacAce.net broadband routers will allow you to carry out the software update by simply logging on the MacAce.net broadband router and simply clicking on a button to do the upgrade.
If you can’t do this, get in touch with MacAce.net and they will do this for you or guide you through the process.
In addition to updating the software, if you have had router for a long period, it’s probably worth talking to MacAce.net to request for a hardware upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most common cause for MacAce.net broadband performance problems in your home and it’s more common for internet broadband connections that are delivered through phone lines.
If you are not sure if this is applicable to you, contact MacAce.net who should be able to conduct the relevant line checks to check if there is a problem on the MacAce.net broadband line.
Is the performance issue because of MacAce.net broadband congestion?
If you’re finding that the MacAce.net internet connection speed in your area is slows down during certain times e.g over weekends and evenings, then it may be because of congestion during peak hours.
You should speak to MacAce.net to check your minimum speed.
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Test your MacAce.net broadband connection
After the fault has been fixed either by yourself or MacAce.net, retest your internet connection using at least two separate Speedtests to ensure the fault is fixed: