Norfolk Internet internet Speed Checker

Simply click on the “Go” button on the Ookla Speed Check to see the internet speed of your Norfolk Internet broadband connection.

Details on how to fix problems with your Norfolk Internet internet connection can be found below the Ookla Speed checker widget.

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Troubleshooting Norfolk Internet internet performance problems

Before you start troubleshooting the speed of your Norfolk Internet internet connection, we suggest that you run a Norfolk Internet Broadband Speedtest to benchmark your current internet speed.

It is also a good idea find out the minimum download speed you have subscribed to from Norfolk Internet.

You can get this information by checking your Norfolk Internet broadband bill, your Norfolk Internet contract or by contacting Norfolk Internet.

Common causes of Norfolk Internet’s slow broadband performance

Is it the Norfolk Internet broadband that is slow or is it your device (laptop/smartphone/PC)?

You may need to consider how many applications are running on your device.

The performance problem may be due to over-utilisation of your system resources e.g RAM/memory/CPU and as opposed to an issue with Norfolk Internet’s broadband connection.

If you’re on a computer then you may use the task manager to see your CPU and Memory usage.

On other device, you could try rebooting the device which should hopefully kill all apps that may be using up system resources.

Run the Norfolk Internet Speedtest on your PC and your mobile to see how the speed test results compare between the two devices.

Hopefully this should provide you with some info to work with in terms of whether the problem is with your PC/Smartphone or the Norfolk Internet broadband connection.

Is the Wi-Fi network the problem?

The root cause of the performance issue could be your Wifi network as opposed to the Norfolk Internet broadband internet connection.

You could rule out the wireless by connecting your computer directly into the Norfolk Internet broadband router using a network cable and then run the Norfolk Internet Speed test again.

If the result improves when you’re connected using a network cable, this indicates that the issue may be with the wireless.

A number of things to look further into:

Are the Wireless channels that you’re using for your Wifi network (SSID) overlapping with your neighbors?
Is the wireless signal from the broadband router obstructed?
Does your speed improve when you’re stood directly infront of the Norfolk Internet broadband router?

Who is connected to my wireless network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Wi-Fi network? How strong is your Wifi network password? It may be time to change it.

Neighbours could be using your Wifi network and eating up all your Norfolk Internet bandwidth by downloading, uploading or even streaming music or video over your Norfolk Internet broadband connection! Worse than that, they may be carrying out illegal activities on your Norfolk Internet internet connection.

Here are three apps that you can potentially utlise to analyze your Wifi network to see who’s connected:

Microsoft users can use Wireless network watcher
MAC users can use whoFi (who is on my Wifi)
wireless network troubleshooting application WiFi Analyzer

The above apps analyse your wireless network and display a list of the everything on your wifi.

How to check who’s on your Norfolk Internet Wifi network

Do I need a wireless booster for my Norfolk Internet broadband?

You may find that there are Wifi black spots at your house, a wireless network extender aka a Wifi Booster is the best solution to strengthen your Wi-Fi signal to cover any coverage holes.

Cheapest Wifi Signal Boosters

The wireless extender picks up the existing wireless signal as it is starting to become weaker and re-transmits the Wifi signal to extend it’s coverage.

Position the wireless booster/extender where your Wifi signal from your Norfolk Internet internet router is starting to become weaker.

Place it approximately where your wireless network signal is dropping down to less than two signal bars. Walk around your property with a mobile phone to determine where this location is.

When was the last time you upgraded the Norfolk Internet internet router?

The Norfolk Internet and broadband infrastructure, in general, are constantly upgraded to provide new features and improve reliability as technology evolves. Always ensure that your Norfolk Internet internet router is running the latest software.

The majority of Norfolk Internet broadband routers will allow you to carry out the software update by simply logging on the Norfolk Internet broadband router and simply clicking on a button to perform the upgrade.

If you can’t do this, contact Norfolk Internet and they will be able to do this for you or alternatively, talk you through performing the upgrade yourself.

As well as upgrading the software, if you have had the same router for a long time, it’s probably worth speaking to Norfolk Internet to ask for a hardware upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most likely reason for Norfolk Internet broadband performance issues in your property and is more common for broadband connections that are delivered via phone lines.

If you are unsure if this is applicable to you, contact Norfolk Internet who will be able to run the relevant connection checks to see if there is a issue on the Norfolk Internet internet connection.

Is the issue because of Norfolk Internet Internet congestion?

If you’re finding that the Norfolk Internet internet connection speed in your area is slow during certain times i.e. weekends or evenings, then it may be due to congestion during peak hours.

What’s Broadband Contention Ratio and does Norfolk Internet have contention?

You should contact Norfolk Internet to check your minimum speed.

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Re-testing your Norfolk Internet internet connection

After the problem has been fixed either by yourself or Norfolk Internet, retest the internet connection using at least two independent Speedtests to ensure the fault is fixed:

Norfolk Internet Broadband Speed test and troubleshooting