How to troubleshoot Now Broadband internet speed problems

Before starting to troubleshoot the speed of your Now Broadband broadband connection, we suggest that you perform a Now Broadband Internet Speedtest to benchmark your current broadband speed.

It is also a good idea confirm the minimum download speed you have subscribed to from Now Broadband.

You can get this information by checking your Now Broadband broadband bill, your Now Broadband contract or by contacting Now Broadband.

Common causes of Now Broadband’s slow broadband speed

Is it your Now Broadband internet connection that is slow or could it be your device (laptop/smartphone/PC)?

You need to consider the number of apps are running on your device.

The speed issue may be due to the over-utilisation of your system resources i.e Memory/CPU Processor and not an issue with Now Broadband’s broadband connection.

If you are on a computer then you may use the task manager to see your Processor and Memory utilisation.

On any other device, you should try restarting the device which hopefully will shutdown all applications that may have been using up system resources.

Run the Now Broadband Speed checker on your personal computer and your mobile to check how the speed test results compare between the 2 devices.

Hopefully this should give you some info to help determine if the problem lies with your device or the Now Broadband internet connection.

• What exactly does the Now Broadband download and upload speed mean?
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• Simple DNS tip to improve internet browsing speed on Now Broadband

Is the wireless network the cause of the issue?

The cause of the performance issue could be your Wifi network as opposed to the Now Broadband broadband connection.

You could rule out the wireless by simply connecting your computer directly to the Now Broadband broadband router with a network cable and then run the Now Broadband Speed checker again.

If the result improves when you’re connected by an ethernet cable, this proves that the issue could be with your Wifi network.

Possible things to check:

• Are the WiFi channels that you are using for your Wi-Fi network network (SSID) overlapping with your neighbours?
• Is the Wi-Fi network signal from the internet router obstructed?
• Does the speed improve when your are standing right infront of the Now Broadband wireless router?

Exactly who’s connected to my wireless network?

Have you checked that your Wi-Fi network password has not been shared? Do you have an un-secured Wi-Fi network? How complex is your Wifi network password? It may be time to change it.

Neighbors could be using your Wifi network and eating up all your Now Broadband speed by downloading, uploading or even streaming music or videos over your Now Broadband internet connection! Worse still, they could be carrying out illegal activities using your Now Broadband internet connection.

There are 3 applications that you can potentially use to analyze your Wifi network to see who’s connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wireless network troubleshooting application WiFi Analyzer

The above software analyse your Wifi network and display a list of the everything on your wifi.

• How to see who is on your Now Broadband wireless network

Should I get a wireless booster for my Now Broadband broadband?

If you discover that there are wireless coverage holes in your home, a Wifi network extender aka a wireless Booster may be the best solution to strengthen your wireless signal to cover any black holes.

• Best Wi-Fi Signal Boosters

The wireless extender simply picks up your existing wireless network signal as it is becoming weaker and re-transmits the wireless signal to extend it’s reach.

Place the wireless network extender near where your wireless network signal from the Now Broadband broadband router is starting to become weaker.

Position it approximately where your wireless signal drops down to less than 2 signal bars. Walk around your house with a tablet to find where this location is.

When did you last upgrade the Now Broadband broadband router?

The Now Broadband and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves.  Ensure that your Now Broadband broadband internet router is running the most up to date software.

The majority of Now Broadband broadband routers will allow you to perform the software upgrade by simply logging into the Now Broadband broadband router and simply clicking on a button to do the upgrade.

If you cannot do this, get in touch with Now Broadband and they will perform the upgrade for you or guide you through performing the upgrade yourself.

In addition to upgrading the software, if you have had the same router for a long period, it may be worth speaking to Now Broadband to request for a hardware upgrade.

Is the root cause of the issue outside your property (at the exchange)?

This is probably the most common cause for Now Broadband broadband performance issues in your area and is more common with internet broadband connections that are delivered via phone lines.

If you’re not sure if this is applicable to you, contact Now Broadband who will be able to run the appropriate line checks to see if there is a problem on the Now Broadband broadband connection.

Is the performance issue because of Now Broadband Internet congestion?

If you’re finding that the Now Broadband broadband connection speed in your area is slow during certain periods e.g over weekends or evenings, then it may be because of congestion during peak times.

• What’s Broadband Contention Ratio and does Now Broadband have contention?

You should contact Now Broadband to find out your guaranteed speed.

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Re-testing your Now Broadband internet connection

After the issue has been fixed either by yourself or Now Broadband, re-test the broadband connection using  at least 2 separate Speedtests to ensure the fault is fixed:

• • Use the ookla internet broadband speed checker to test your Now Broadband connection
  • Test your Now Broadband connection speed using Ookla Offical Speed Test
  • Test your Now Broadband internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Now Broadband broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting