How to troubleshoot PAYG INTERNET broadband speed issues

Before you begin troubleshooting the speed of your PAYG INTERNET broadband connection, we suggest that you run a PAYG INTERNET Internet Speed Test to measure your current internet speed.

Also find out the guaranteed minimum download speed that you have subscribed to from PAYG INTERNET.

You can find this information by checking a PAYG INTERNET broadband bill, your PAYG INTERNET contract or by contacting PAYG INTERNET.

Potential causes of PAYG INTERNET’s slow broadband speed

Is it the PAYG INTERNET internet connection that is slow or is it your device (laptop/smartphone/PC)?

You may need to check the number of applications are running on your device.

The performance issue may be due to the over-utilization of your device’s resources i.e RAM/CPU and as opposed to an issue with PAYG INTERNET’s internet connection.

If you’re on a computer then you may use the task manager to see your Processor and RAM utilization.

On other device, you could try rebooting the device which hopefully will shutdown all applications that may have been hogging your systems resources.

Re-run the PAYG INTERNET Speed checker on your computer and your mobile phone to see how the speed test results differ between the two devices.

Hopefully this should give you some information to work with in terms of whether the issue is with your device or the PAYG INTERNET internet connection.

• What does the PAYG INTERNET download and upload speed mean?
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• Simple DNS tip to speed up internet browsing speed on PAYG INTERNET

Is the wireless the issue?

The root cause of the performance problem could be your Wifi network and not the PAYG INTERNET internet connection.

You could rule out the wireless by connecting your PC directly to the PAYG INTERNET broadband router with a network cable and then run the PAYG INTERNET Speedtest again.

If the result improves when you are connected by a network cable, this indicates that the problem may be with the Wi-Fi network.

Possible things to check:

• Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with the neighbors?
• Is your Wifi signal from the broadband router obstructed?
• Does the speed improve when you’re standing directly in-front of the PAYG INTERNET internet router?

Exactly who’s connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been shared? Do you have an open wireless network? How complex is your Wifi network password? It could be time to update it.

Others could be using your Wifi network and using up all the PAYG INTERNET bandwidth by downloading, uploading or even streaming music or videos over your PAYG INTERNET broadband connection! Worse still, they may be carrying out illegal activities using your PAYG INTERNET internet connection.

There are 3 applications that you can use to analyze your Wifi network to check who’s connected:

• Microsoft users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wifi network troubleshooting tool WiFi Analyzer

The above software analyse your wireless network and show you a list of the everything on your wifi.

• How to check who is on your PAYG INTERNET wireless network

Do I need a wireless booster for my PAYG INTERNET broadband?

If you find that there are wireless black holes at your property, a wireless extender aka a wireless Booster may be the best fix to boost your Wi-Fi signal to cover any black spots.

• Best Wifi Signal Boosters

The wireless network extender picks up the existing Wi-Fi network signal as it is starting to become weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.

Position the wireless network booster near where your Wifi signal from the PAYG INTERNET internet router is becoming weaker.

Place it approximately where your wireless signal is dropping down to less than two bars. Walk around your house with a smartphone to try and establish where this location is.

When did you last upgrade the PAYG INTERNET broadband router?

The PAYG INTERNET and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves.  Ensure that the PAYG INTERNET internet router is running the most up-to-date software.

The majority of PAYG INTERNET internet routers will allow you to perform the software update by simply logging on the PAYG INTERNET broadband router and simply clicking on a button to do the update.

If you can’t do this, contact PAYG INTERNET and they will perform the upgrade for you or alternatively, guide you through the process.

As well as updating the software, if you have had router for a long period, it may be worth speaking to PAYG INTERNET to ask for a hardware upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most common reason for PAYG INTERNET broadband performance issues in your property and is more common for broadband connections that are delivered via copper phone lines.

If you are unsure if this is applicable to you, you should contact PAYG INTERNET who will be able to conduct the appropriate line tests to see if there is a issue on the PAYG INTERNET internet connection.

Is the performance issue because of PAYG INTERNET Internet congestion?

If you’re finding that the PAYG INTERNET broadband connection speed in your area is slow during certain periods i.e. over weekends or evenings, it may be due to congestion during peak times.

• What’s Broadband Contention Ratio and does PAYG INTERNET have contention?

You should contact PAYG INTERNET to find out your guaranteed speed.

Find Best Alternatives to PAYG INTERNET Broadband

 

Re-testing your PAYG INTERNET broadband connection

After the fault has been fixed either by yourself or PAYG INTERNET, re-test your broadband connection using  at least two separate Speedtests to ensure the issue is resolved:

• • Use the ookla internet broadband speed checker to test your PAYG INTERNET broadband
  • Check your PAYG INTERNET connection speed using Ookla Offical Speed Test
  • Test your PAYG INTERNET broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker PAYG INTERNET broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting