Primus Saver Broadband Speed Checker and troubleshooting
Primus Saver broadband Speed test
Simply click on the “Go” button on the Ookla Speed Test to see the broadband speed of your Primus Saver broadband connection.
Information on how to troubleshoot issues with your Primus Saver internet connection are in the sections below the Ookla Speed test widget.
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Troubleshooting Primus Saver broadband speed problems
Before you begin troubleshooting the performance of your Primus Saver broadband connection, we recommend that you perform a Primus Saver Broadband Speed Test to benchmark your current broadband speed.
Also find out the guaranteed minimum download speed that you have subscribed to from Primus Saver.
You can find this info by checking your Primus Saver broadband bill, your Primus Saver contract or by contacting Primus Saver.
Probable causes of Primus Saver’s slow broadband performance
Is it the Primus Saver internet connection that is running slow or is it your device (laptop/smartphone/PC)?
You may need to check how many applications are currently running on your device.
The performance problem could be due to over-utilization of your system resources e.g Memory/CPU Processor and not a problem with Primus Saver’s broadband connection.
If you are on a computer then you can use the task manager to check your CPU and RAM usage.
On other device, you should try rebooting the device which should hopefully shut down all programs that may have been hogging system resources.
Run the Primus Saver Speed test on your personal computer and your mobile to check how the results compare between the 2 devices.
This should hopefully provide you with more information to work with in terms of whether the issue lies with your PC/Smartphone or the Primus Saver internet connection.
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Is the Wifi the problem?
The cause of the performance issue could be your wireless network and not the Primus Saver broadband internet connection.
You can rule out the Wifi by connecting your PC directly into the Primus Saver broadband router with an ethernet cable and then run the Primus Saver Speed checker again.
If the speed is better when you are connected via a network cable, this proves that the issue could be with the Wi-Fi network.
A number of things to look further into:
- Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with your neighbours?
- Is the Wifi network signal from the wireless router obstructed?
- Does your performance get better when your are stood directly infront of the Primus Saver broadband router?
Exactly who’s connected to my Wi-Fi network?
Have you checked that your Wifi network password has not been compromised? Do you have an open Wifi network? How secure is your Wi-Fi network password? It could be time to change it.
Neighbors could be using your wireless network and using up all the Primus Saver speed by downloading, uploading or even streaming music or videos on your Primus Saver broadband connection! Worse still, they could be conducting illegal activities using your Primus Saver internet connection.
There are 3 applications that you can utlise to scan your wireless network to see who’s connected:
- Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- wireless network scanning tool WiFi Analyzer
The above apps analyse your Wi-Fi network and produce a list of the everything on your wifi.
Do I need a Wi-Fi network booster for my Primus Saver broadband?
If you find that you have Wifi coverage gaps at your property, a Wi-Fi network extender also known as a Wi-Fi Booster is the best solution to increase your Wifi signal to cover any black spots.
The Wi-Fi network booster picks up the existing Wifi signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.
Place the wireless network extender near the position where your Wi-Fi network signal from your Primus Saver internet router is starting to become weaker.
Position it approximately where your wireless signal drops down to less than 2 signal bars. Walk around your property with a tablet to try and establish where this is.
When was the last time you upgraded the Primus Saver broadband router?
The Primus Saver and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves. Ensure that your Primus Saver broadband internet router is running on the latest software.
The majority of Primus Saver broadband routers will allow you to carry out the software update by logging on the Primus Saver broadband router and simply clicking on a button to start the update.
If you cannot do this, get in touch with Primus Saver and they will be able to perform the upgrade for you or alternatively, talk you through the process.
As well as upgrading the software, if you have had hardware for a long time, it may be worth talking to Primus Saver to ask for a hardware upgrade.
Is the problem external to your home (at the exchange)?
This is probably the most likely cause for Primus Saver broadband performance problems in your property and is more common for broadband connections that are delivered using copper phone lines.
If you are not sure if this is relevant in your case, you should contact Primus Saver who will be able to run the appropriate line tests to check if there is a problem on the Primus Saver internet connection.
Is the performance issue because of Primus Saver broadband congestion?
If you’re finding that the Primus Saver internet connection speed in your area is slows down during certain times i.e. over weekends and during the evening, it may be because of congestion during peak hours.
You should speak to Primus Saver to find out your minimum speed.
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Test your Primus Saver broadband connection
After the problem has been fixed either by yourself or Primus Saver, re-test the broadband connection using at least two separate Speedtests to ensure the fault is fixed: