Troubleshooting Quik Internet broadband speed issues

Before starting to troubleshoot the performance of your Quik Internet internet connection, we suggest that you run a Quik Internet Broadband Speedtest to benchmark your current broadband speed.

You may also want to confirm the guaranteed minimum download speed that you on your broadband package from Quik Internet.

You can find this info by checking your Quik Internet broadband bill, your Quik Internet contract or by contacting Quik Internet.

Possible causes of Quik Internet’s slow internet performance

Is it your Quik Internet broadband that is running slow or is it your device (PC/laptop/phone)?

You may need to check the number of apps are currently running on your device.

The performance issue may be due to over-utilization of your device’s resources e.g RAM/CPU and not an issue with Quik Internet’s internet connection.

If you’re on a laptop then you can use the task manager to check your Processor and Memory usage.

On other device, you should try rebooting the device which hopefully should kill all applications that may be using up system resources.

Run the Quik Internet Speedtest on your personal computer and your mobile phone to check how the speedtest results compare between the two devices.

Hopefully this should provide you with some info to work with in terms of whether the problem lies with your device or the Quik Internet broadband connection.

• What exactly does the Quik Internet download and upload speed mean?
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• 5 tips to speed up your Quik Internet Internet performance
• DNS hack to improve internet browsing speed on Quik Internet

Is the Wifi the cause of the slowness?

The cause of the performance problem may be your Wifi network and not the Quik Internet broadband connection.

You can rule out the wireless network by simply connecting your PC directly into the Quik Internet broadband router using an ethernet cable and then run the Quik Internet Speed checker again.

If the speed checker result improves when you’re connected using an ethernet cable, this shows that the problem may be with your wireless.

A number of things to look further into:

• Are the WiFi channels that you’re using for your Wi-Fi network network (SSID) overlapping with your neighbors?
• Is your Wifi signal from the wireless router obstructed?
• Does the performance get better when you’re stood right infront of the Quik Internet internet router?

Who’s connected to my wireless network?

Have you checked that your wireless network password has not been shared? Do you have an un-secured wireless network? How secure is your Wifi network password? It could be time to change it.

Neighbors could be on your Wifi network and eating up all your Quik Internet bandwidth by downloading, uploading or even streaming music or videos on your Quik Internet internet connection! Worse still, they may be carrying out illegal activities over your Quik Internet broadband connection.

Here are three apps that you can use to scan your wireless network to check who is connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• Wireless troubleshooting application WiFi Analyzer

The above software analyse your wireless network and display a list of the connected devices.

• How to check who is on your Quik Internet Wi-Fi network

Should I get a wireless booster for my Quik Internet broadband?

If you find that you have Wifi black holes in your property, a wireless extender also known as a Wifi Booster is the best solution to increase your Wi-Fi signal to cover any black holes.

• Cheapest Wi-Fi Signal Extenders

The Wi-Fi network extender picks up your existing Wifi network signal just as it is starting to become weaker and re-transmits the Wifi network signal to increase it’s reach.

Position the Wi-Fi network booster near the position where your Wi-Fi network signal from your Quik Internet broadband router is becoming weaker.

Place it approximately where your Wifi signal is dropping down to two bars. Walk around your property with a mobile phone to find where this is.

When was the last time you upgraded the Quik Internet broadband router?

The Quik Internet and broadband infrastructure, in general, are frequently updated to support new features and improve performance as technology evolves.  Always ensure that the Quik Internet broadband internet router is running on the most up to date software.

The majority of Quik Internet internet routers allow you to carry out the software update by simply logging on the Quik Internet broadband router and simply clicking on a button to perform the update.

If you can’t do this, get in touch with Quik Internet and they will be able to do this for you or talk you through the process.

As well as updating the software, if you have had hardware for a long period, it may be worth speaking to Quik Internet to ask for a hardware upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most likely reason for Quik Internet broadband performance issues in your property and is more common with broadband connections that are delivered via copper phone lines.

If you are unsure if this is relevant in your case, you should contact Quik Internet who will be able to run the appropriate line tests to check if there is a problem on the Quik Internet internet line.

Is the performance issue because of Quik Internet broadband congestion?

If you are finding that the Quik Internet internet connection speed in your area is slows down during certain times i.e. weekends or evenings, it may be due to congestion during peak times.

• What is Broadband Contention Ratio and does Quik Internet have contention?

You should speak to Quik Internet to find out your minimum speed.

Find Best Alternatives to Quik Internet Broadband

 

Test your Quik Internet internet connection

After the fault has been resolved either by yourself or Quik Internet, re-test the internet connection using  at least 2 separate Speedtests to ensure the problem is fixed:

• • How to the ookla internet broadband speed checker to test your Quik Internet connection
  • Check your Quik Internet connection speed using Ookla Offical Speed Test
  • Test your Quik Internet internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Quik Internet internet speed checker
  • • 0845UK Broadband Speedtest and troubleshooting