ResQNet broadband Speed Checker

Click on the “Go” button below on the Ookla Speed Checker to see the broadband speed of your ResQNet broadband connection.

Details on how to fix problems with your ResQNet internet connection can be found below the Ookla Speed checker widget.

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How to troubleshoot ResQNet internet speed problems

Before you begin troubleshooting the performance of your ResQNet broadband connection, we suggest that you run a ResQNet Internet Speedtest to measure your current internet speed.

Also find out the guaranteed minimum download speed you have subscribed to from ResQNet.

You can find this info by checking your ResQNet broadband bill, your ResQNet contract or by contacting ResQNet.

Potential causes of ResQNet’s slow internet speed

Is it the ResQNet internet connection that is slow or could it be your device (laptop/smartphone/PC)?

You may need to check the number of apps are currently running on your device.

The performance problem could be due to the over-utilization of your device’s resources i.e RAM/memory/CPU and as opposed to an issue with ResQNet’s internet connection.

If you’re on a PC then you can use the task manager to see your Processor and RAM usage.

On other device, you could try rebooting the device which hopefully should terminate all applications that may be using up your device resources.

Re-run the ResQNet Speedtest on your computer and your phone to check how the results differ between the two devices.

This should hopefully provide you with some info to help determine whether the problem lies with your PC/Smartphone or the ResQNet internet connection.

Is the Wifi network the reason for the issues?

The cause of the performance issue may be your wireless as opposed to the ResQNet broadband internet connection.

You could rule out the Wi-Fi network by connecting your computer directly to the ResQNet broadband router using a network cable and run the ResQNet Speedtest again.

If the result is better when you are connected by a network cable, this proves that the issue may be with the Wifi network.

A few other things to look further into:

Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with your neighbours?
Is your wireless signal from the internet router obstructed?
Does your speed get better when you’re stood directly infront of the ResQNet wireless router?

Exactly who’s connected to my wireless network?

Have you checked that your Wifi network password has not been compromised? Do you have an open Wifi network? How secure is your Wifi network password? It may be time to update it.

Neighbours could be using your wireless network and eating up all the ResQNet speed by downloading, uploading or even streaming music or video on your ResQNet broadband connection! Worse than that, they may be conducting illegal activities using your ResQNet broadband connection.

There are three apps that you can potentially use to analyse your wireless network to see who’s connected:

Windows users can use Wireless network watcher
IOS users can use whoFi (who is on my Wifi)
Wireless scanning tool WiFi Analyzer

The above apps analyse your Wifi network and display a list of the everything on your wifi.

How to see who’s on your ResQNet Wi-Fi network

Should I get a Wifi network booster for my ResQNet broadband?

You may discover that you have Wi-Fi black spots in your house, a Wifi network extender aka a wireless Booster may be the best solution to increase your wireless signal to cover any black holes.

Cheapest Wifi Signal Extenders

The wireless booster picks up the existing Wi-Fi network signal as it is starting to become weaker and re-transmits the wireless signal to extend it’s reach.

Place the Wifi extender near where your wireless signal from the ResQNet broadband router is becoming weaker.

Place it approximately where your wireless network signal drops down to two bars. Walk around your home with a mobile phone to try and establish where this is.

When was the last time you upgraded the ResQNet broadband router?

The ResQNet and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves. Always ensure that the ResQNet internet router is running the most up to date software.

Most ResQNet internet routers allow you to carry out the software update by simply logging into the ResQNet broadband router and simply clicking on a button to do the upgrade.

If you cannot do this, contact ResQNet and they will do this for you or alternatively, talk you through the process.

As well as updating the software, if you have had the same router for a long period, it’s worth speaking to ResQNet to request for a hardware upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most common reason for ResQNet broadband performance issues in your area and it’s more common for broadband connections that are delivered through phone lines.

If you are unsure if this is relevant in your case, you should contact ResQNet who will be able to carry out the relevant connection tests to see if there is a problem on the ResQNet broadband line.

Is it because of ResQNet Internet congestion?

If you’re finding that the ResQNet internet connection speed in your area is slows down during certain periods i.e. over weekends or evenings, it may be because of congestion during peak times.

What’s Broadband Contention Ratio and does ResQNet have contention?

You should speak to ResQNet to find out your guaranteed speed.

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Re-testing your ResQNet broadband connection

After the issue has been resolved either by yourself or ResQNet, re-test the internet connection using at least 2 independent Speedtests to ensure the issue is fixed: