Tooway Online Broadband Speed Checker and troubleshooting
Tooway Online broadband Speed test
Click on the “Go” button below on the Ookla Speed Checker to check the internet speed of your Tooway Online broadband connection.
Details on how to troubleshoot issues with your Tooway Online internet connection are in the sections below.
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Troubleshooting Tooway Online internet speed issues
Before you begin troubleshooting the speed of your Tooway Online broadband connection, we suggest that you run a Tooway Online Broadband Speedtest to confirm your current broadband speed.
It is a good idea to also confirm the minimum download speed you have subscribed to from Tooway Online.
You can get this information by checking your Tooway Online broadband bill, your Tooway Online contract or by contacting Tooway Online.
Common causes of Tooway Online’s slow broadband speed
Is it the Tooway Online broadband that is slow or could it be your device (PC/laptop/phone)?
You may need to check how many apps are running on your device.
The performance issue may be due to the over-utilization of your system resources e.g RAM/CPU and as opposed to a problem with Tooway Online’s internet connection.
If you’re on a computer then you may use the task manager to see your Processor and RAM utilization.
On other device, you could try rebooting the device which hopefully should kill all apps that may have been using up your systems resources.
Run the Tooway Online Speed checker on your computer and your mobile phone to see how the results compare between the two devices.
Hopefully this should provide you with more info to work with in terms of if the issue is with your device or the Tooway Online broadband connection.
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Is your Wifi network the reason for the issues?
The cause of the performance problem may be your internal Wifi network as opposed to the Tooway Online broadband internet connection.
You can rule out the Wi-Fi network by simply connecting your PC directly to the Tooway Online broadband router with a network cable and run the Tooway Online Speedtest again.
If the result improves when you’re connected by a network cable, this suggests that the problem could be with your Wifi network.
Possible things to check:
- Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with the neighbours?
- Is the Wifi signal from the wireless router obstructed?
- Does the speed improve when you’re stood right infront of the Tooway Online broadband router?
Exactly who’s connected to my Wifi network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an open wireless network? How strong is your Wi-Fi network password? It may be time to update it.
Neighbors could be on your wireless network and using up all the Tooway Online bandwidth by downloading, uploading or even streaming music or videos over your Tooway Online internet connection! Worse than that, they may be conducting illegal activities using your Tooway Online broadband connection.
There are 3 applications that you can use to analyse your Wi-Fi network to check who’s connected:
- Microsoft Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- Wireless troubleshooting application WiFi Analyzer
The above applications analyse your Wifi network and display a list of the connected devices.
Do I need a Wifi network booster for my Tooway Online broadband?
If you discover that you have wireless black holes at your house, a wireless extender aka a wireless Booster is the best fix to strengthen your Wifi signal to cover any black holes.
The Wifi extender picks up the existing wireless network signal just as it is becoming weaker and re-transmits the Wifi signal to extend it’s reach.
Place the Wi-Fi network booster near where your Wifi network signal from the Tooway Online broadband router is becoming weaker.
Position it near where your Wi-Fi network signal is dropping down to less than two signal bars. Walk around your property with a tablet to determine where this location is.
When did you last upgrade the Tooway Online broadband router?
The Tooway Online and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Ensure that the Tooway Online broadband router is running the most up to date software.
Most Tooway Online broadband routers allow you to carry out the software update by logging into the Tooway Online broadband router and simply clicking a button to do the update.
If you cannot do this, get in touch with Tooway Online and they will be able to do this for you or alternatively, guide you through performing the upgrade yourself.
As well as updating the software, if you have had hardware for a long time, it is worth speaking to Tooway Online to ask for a router upgrade.
Is the problem external to your home (at the exchange)?
This is probably the most common reason for Tooway Online broadband performance problems in your area and it’s more common with broadband connections that are delivered through copper phone lines.
If you’re not sure if this is relevant in your case, contact Tooway Online who will be able to conduct the appropriate connection checks to check if there is a fault on the Tooway Online broadband connection.
Is the issue because of Tooway Online broadband congestion?
If you are finding that the Tooway Online broadband connection speed in your area is slow during certain times i.e. weekends and evenings, then it may be due to congestion during peak times.
You should contact Tooway Online to find out your guaranteed speed.
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Re-testing your Tooway Online broadband connection
After the fault has been resolved either by yourself or Tooway Online, re-test your internet connection using at least 2 separate Speedtests to ensure the fault is fixed: