UK Free ISP Broadband Speed Checker and troubleshooting
UK Free ISP broadband Speed test
Click on the “Go” button on the Ookla Speed Checker to check the internet speed of your UK Free ISP internet connection.
Information on how to fix problems with your UK Free ISP internet connection can be found below the speed test widget.
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Troubleshooting UK Free ISP internet performance problems
Before you start troubleshooting the speed of your UK Free ISP broadband connection, we recommend that you run a UK Free ISP Internet Speedtest to confirm your current broadband speed.
It is a good idea to also find out the minimum download speed that you have subscribed to from UK Free ISP.
You can find this info by checking your UK Free ISP broadband bill, your UK Free ISP contract or by contacting UK Free ISP.
Likely causes of UK Free ISP’s slow internet speed
Is it the UK Free ISP broadband that is slow or is it your device (laptop/smartphone/PC)?
You need to consider the number of applications are running on your device.
The performance issue may be due to the over-utilisation of your device’s resources i.e RAM/CPU and not an issue with UK Free ISP’s broadband connection.
If you are on a laptop then you can use the task manager to see your CPU and Memory usage.
On other device, you should try rebooting the device which hopefully will shutdown all apps that may have been using up your systems resources.
Re-run the UK Free ISP Speedtest on your PC and your phone to see how the results differ between the two devices.
This should hopefully provide you with more information to help determine whether the problem lies with your device or the UK Free ISP internet connection.
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Is your wireless network the reason for the issues?
The cause of the performance issue could be your Wifi network and not the UK Free ISP internet connection.
You could rule out the Wifi by connecting your PC directly into the UK Free ISP broadband router using an ethernet cable and run the UK Free ISP Speedtest again.
If the speed checker result improves when you’re connected using an ethernet cable, this proves that the problem could be with your internal wireless network.
A few other things to investigate:
- Are the Wireless channels that you’re using for your Wifi network (SSID) overlapping with your neighbors?
- Is the wireless signal from the internet router obstructed?
- Does your speed get better when your are stood directly in-front of the UK Free ISP broadband router?
Who is connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured Wi-Fi network? How complex is your wireless network password? It could be time to change it.
Neighbours could be using your Wi-Fi network and using up all the UK Free ISP speed by downloading, uploading or even streaming music or videos over your UK Free ISP broadband connection! Worse than that, they may be carrying out illegal activities over your UK Free ISP broadband connection.
There are 3 apps to use to scan your wireless network to check who is connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network scanning tool WiFi Analyzer
The above apps analyse your Wifi network and show you a list of the everything on your wifi.
Should I get a wireless booster for my UK Free ISP broadband?
If you discover that there are Wifi black spots at your home, a Wi-Fi network extender also known as a wireless Booster is the best solution to strengthen your Wifi signal to cover any coverage gaps.
The Wifi booster simply picks up the existing wireless network signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.
Place the wireless booster near the position where your wireless signal from your UK Free ISP broadband router is becoming weaker.
Position it approximately where your Wifi signal is dropping down to less than 2 bars. Walk around your home with a tablet to try and establish where this location is.
When was the last time you upgraded the UK Free ISP broadband router?
The UK Free ISP and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Ensure that the UK Free ISP broadband router is running the most up to date software.
Most UK Free ISP internet routers allow you to perform the software update by logging into the UK Free ISP broadband router and simply clicking on a button to do the update.
If you can’t do this, contact UK Free ISP and they will be able to do this for you or talk you through the process.
In addition to upgrading the software, if you have had router for a long period, it is worth talking to UK Free ISP to request for a router upgrade.
Is the fault outside your property (at the exchange)?
This is probably the most likely cause for UK Free ISP broadband performance problems in your area and is more common for internet broadband connections that are delivered through phone lines.
If you are not sure if this is relevant in your case, you should contact UK Free ISP who will be able to run the relevant connection checks to see if there is a issue on the UK Free ISP broadband line.
Is the issue because of UK Free ISP broadband congestion?
If you’re finding that the UK Free ISP broadband connection speed in your area is slow during certain times i.e. weekends and during the evening, it may be due to congestion during peak times.
You should speak to UK Free ISP to check your guaranteed speed.
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Re-testing your UK Free ISP internet connection
After the problem has been resolved either by yourself or UK Free ISP, re-test the broadband connection using at least 2 separate Speedtests to ensure the problem is resolved: